[Resolved] Airtel — Recharge of rs.349.00 on 22/05/2017 not credited to my no.[protected]

dvgr25460

from Kanigiri, Andhra Pradesh

Address:

Prakasam, Andhra Pradesh, 523001

I have recharged my Mob No.[protected] online with Rs.349.00 on 22/05/2017 by Order no.[protected]/DC Tran No.[protected]. My account is debited but the airtel balance is not received. On calling the phone numbers available on website I was unable to the get the correct person to address my grievance. Please look into the matter and see my talktime recharge of Rs.349.00 is credited to my number.

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Jun 28, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

May 24, 2017

Updated by dvgr25460 After lodging the complaint I received a call from these two nos.[protected] and[protected] for refund the amount . They asked my card no. and expiry date. after that they want me to tell the CVV no. for confirmation and insisting for the same. Immediately I got the OTP no. for Rs.4900.00 for which I have not tried. I see something fishy in this and I request the authority concern to look into this and catch the culprit. Person who called from the 1st No. is Rahul Kumar Sarma and from 2nd no. Deepak Kumar.

Verified Support

May 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 24 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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May 24, 2017

Updated by dvgr25460 In my complaint I mentioned my Mobile no. as[protected] omitted last no.4 by oversight. Correct no.is [protected].

May 25, 2017

Updated by dvgr25460 Please provide me complaint registration no.

Verified Support

May 28, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 24 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

dilsherchattha

from Bhopal, Madhya Pradesh

Company stopped the service of my airtel sim [protected] after i didnt used it for while . i dont receive any signal . it is very important to me as my google account is linked to it and im not able to recover my account . please reactivate my number