[Resolved]  Airtel — Recharge package not updated correctly and poor customer service

Address:

600008

Dear Mr.Joseph George,
Ref : Airtel DTH -- Customer ID [protected] DTH with recorder BOX.
I spoke to your customer care 0n 12150 and also on phone no[protected]

The lady on phone no[protected] has refused to connect with you, inspite of telling that it is the advise of Customer care department.

1.My complaint Ref. no. 49833096 on 22.2.16 at around 22:07 Hrs.

People in customer care has told that they are arranging call back, but even after 48 Hours, there is no call from Airtel, can not we call it as very bad customer care / support.

2. Self has recharged account on 22/12/2015 for Rs.1320, which is meant for South Value Prime pack, before recharging called customer care and informed what pack is required, the amount was cross checked at website and accordingly recharged for 6 months. Again clarified to Customer care, South Value Prime. Proof is given below:


Now, the connection is disconnected saying the package is not changed to South Value Prime, still it is in South Mega.
Is the amount Rs.1320 is charged for two months???

I am also seeing some deductions as Normal NRC and DBR adjustment, want to know what are these deductions.

I want to know if you can do the needful, in case you are not resolving, we have to take up with appropriate Consumer Forum / other forums as may be required.

This is required very fast as i need to plan alternate arrangement for viewing TV program, including changing service provider, etc.

Looking forward for early solution.

Regards,
Sriramulu.J


Date Amount (Rs.) Transaction type Payment mode Transaction ID
24/02/2016 Rs.21.39 NORMAL NRC Last day DBR deduction N/A
22/12/2015 Rs.15.00 NORMAL NRC IMF Charging N/A
22/12/2015 Rs.1320.00 Payment Payment - Bill Desk Insta Pay - Web N/A
30/11/2015 Rs.13.64 Adjustment DBR adjustment
N/A