[Resolved] Airtel — Recharge page is unclear leading to wrong recharge

gamesman123

from Wardha, Maharashtra

Address:

Nagpur, Maharashtra, 440022

I have been Airtel customer for years and love the service but there have few been a few times recently I have faced disappointments.

I would like to bring this one to your attention. I am sure this has been faced by many many of your loyal Airtel customers.

On your Airtel recharge page https://www.airtel.in/prepaid-recharge there is a recharge listed for Rs. 197 which benefits new customers only.
Your website mentions:
1GB(3G)+1GB 3G(night) SR only For greater than 90 days - 500 MB 3G

The website says "SR only" but there is no way to know what it means. Many unsuspecting loyal customers are doing this recharge and getting just 500 MB data because they are "old" customers. Instead of this they could have done Rs. 175 recharge which gives 1 GB data for 28 days i.e. 28GB of total data.

I have recharged today for Rs. 197 due to the same confusion and would like mine to be switched to Rs. 175 recharge. I can deal with Rs. 22 loss but otherwise my Rs. 197 recharge is total waste. Please give me a recharge of Rs. 175 instead of the Rs. 197 which I already paid through PayTM.
At the very least I will suggest you to atleast correct the Airtel recharge page.

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Aug 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 22 June 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 22 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd