[Resolved] Airtel — Recharge to mobile no. via my airtel app

mohitmishra2210

from Mumbai, Maharashtra

Address:	New Delhi, Delhi, 110001
Website:	www.airtel.in

I had made a recharge of 348 rs on a mobile no. Of rajasthan [protected] on 27-may-2017.
Transaction was made through debit card payment of indusind bank.
The transaction got failed after my payment gateway, but was deducted from my bank account.
I tried same once again and same thing occurred, my balance got deducted again.

Now i have got my 700 rs. Deducted and the service provider has no record of this transaction. Instead are moving me from their one so called customer service desk to another. But none of those have any details about the transaction.

Now i am neither able to acknowldege weather to go ahead for another recharge or will it go automatically back to my bank account.
Neither the service provider is able to give any kind of assurance or any kind of resolution.

The transaction id's are as below : s352315

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Jul 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 28, 2017

Airtel Customer Care's response Dear Mr. Mishra,

This is with reference to your post, dated 28 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 04, 2017

Airtel Customer Care's response Dear Mr. Mishra,

This is with reference to your post dated 28 May 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd