[Resolved] Airtel — Recharge unsuccessful always | |||||
Hi, This is Arvind Kumar a regular customer o[censored]r service. On 25-May-2017 I had recharged Rs 155/- pack of Internet at another mobile no.[protected] by online Airtel Account and payment done by Debit Card which I was informed as unsuccessful recharge by my Airtel account and they also assured the debited amount ll be refunded within 3-4 working days to my bank account so I recharged the same amount twice on the same day as per my urgent need .But after 5 days no money is refunded to my account so I registered a complaint against ICICI for the debited amount. And today(31/05/2017) the ICICI informed me that the two time recharge of 155 & 120/ was unsuccessful by ur Airtel customer. then and my wife spoke to the customer care executive day before yesterday and today was well and got the assurance again but nothing done so far. Ref. no. CONRC[protected]…..Transaction Reference No.: [protected]….Rs. 155 on 25-May-2017. Was this information helpful? | |||||
Jul 5, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support May 31, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 31 May 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jun 04, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 31 May 2017 . We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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