Airtel — Refund issue

Address:

Gautam Buddh Nagar, Uttar Pradesh

I had balance of aprrox. Rs. 360 on 04 Sept 2015 on my Airtel DTH . Due to some excess charges of Airtel, I decidted to disconnect my airtel DTH, Same day i call customer service & asked to de-activate my DTH . Same day coustmer care person told me your connection has been cancelled, You will be refunded either in cheque of NEFT, On 06.09.2015 coustomer care person call me & said please sale your dth to someone else, i said that i am not in business of saleing dth, kindly take your dth & refund back me my balance as per actual balance, when i had requested to de-activate, then the customer care said that, your balance will be refunded only after they collect their dth, i said that pls process my money & take away your goods, they said we will not close your account, as it will go on till we get dth box, on dt 07.09.15 i got a promotional call from airtell for my dth, i then immediated call to customer care & asked them why they are giving me these offer, as i have already de activate my dth, they said, ok we waill pay you 280 rs instead of actual balance 360 aprox, which i said ok, kindly give me an odd date of refund & requested to do it through neft, then they said they can not do it in neft & will send only by cheque, i said them please note down my account name, then surprising, they denied to give honore my name, I said this is real name, in which i have my voder id, DL, pan card, bank passbook etc, so pls give me cheque at least in my real name, they said pls go to the shop keeper where you bought this dth, as he gave your wrong name, this is very very rude, I am a person, now want to know, am i own my name of airtel will choose my name, Kindly refund back my money in due course of time, MY DTH ID [protected] & Mobile No [protected]