Airtel — refund of money

Address:

Dehradun, Uttarakhand, 248007

Im neeta sharma and an airtel costumer with no [protected]. I have recharged my no with 398 on 10 nov 17 for 5 gb data at 2206hrs. My money was cut through free charge and credit card and got the message that recharge was successful. However i have not received the data of 5gb. I filed a complaint the same night and no is [protected]. Its been two days neither have i got the data nor the refund of money. I have contacted them and they say different things every time that such recharge does not exist or data have been recieved by me. I want to get my money refunded. I have all relevant photos and call details with me.