Airtel — Refund pending for more than One month | |||
I tried to recharge my Airtel Prepaid No [protected] for Rs.1555 on 11.04.2015 . The transaction failed at the final stage. My Axis Bank Account was debited for Rs.1555. The Airtel transaction id corresponding to this transaction is[protected]. I have been regularly contacting airtel customer care for one month. No proper response from them. The transaction Status at airtel website still shows open and pending. I have not received refund till date. this has become a regular thing by Airtel. Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
I have been in touch with your people for the last one month on daily basis through facebook, through customer care., nodal authority, appealleate authority etc. I had mailed to airtel presence also earlier. No satisfactory response so far. I really couldnot understand how faulty your mechanism of online transactions are. I have lost hope.
Reply
Dear Vimi,
This is with reference to your post dated 13 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
This is with reference to your post dated 13 May 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com.
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Even after submitting bank statements and regular follow up There is no resolution from Airtel. Is their transaction management system so poor, so that they couldn't track even a single transaction even after notifying them, even after two months have elapsed.Will they remain silent if it is a bill outstanding from a customer? They are so lethargic in resolving customer issues. If on daily basis so much amount is being cheated by Airtel, doesn't it count for financial fraud and black money accumulation. Are you guys waiting so that the customer will fed up and give up so that you guys can swindle my hard earned money.
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