[Resolved]  Airtel — refunding new broadband connection

Address:	Chennai, Tamil Nadu, 600073
Website:	www.airtel.in/broadband/chennai

Hi team,

I took airtel broadband connection on 14th may 2018 and i was promised that my connection will be installed the very next day and to do that they asked me to make the payment immediately. The sales person even called me 4 times to make the payment.

I made the payment immediately, but due to the delay of their installation i had to cancel the connection. I've mailed them so many times regarding canceling my account and till today my refund hasn't been initiated and these people are giving me so much trouble.

I paid via credit card and asking them to refund back to my bank account, but they are saying either they can send a cheque payment that will take around a maximum of 40 days or to get the refund via neft they are asking me to send a cancelled checque, once they receive the cancelled checque they will initiate the refund via neft.

You can understand, even though i did not use their service at all, these people are giving me this much trouble giving my refund back, i wonder what if i used their connection, what kind of service they'd have given to me.

I am unable to get my refund amount yet. It has been almost 9 days now and still i am not getting my refund amount. I am also requesting to all the other users who are thinking to buy airtel broadband or 4g service to not to buy any services from airtel and not to pay online for new broadband connection as you will not get any refund amount after paying online.

I've attached my payment receipt, account number with this post.

Account number [protected]
Tel : [protected]
Email : [protected]@gmail.com

Kindly look into this matter very seriously. One of the poorest service i've received till now.