Airtel — REGARDING 2GB 2G FREE INTERNET CLOSER

Address:

New Delhi, Delhi

airtel has withdrawn 2GB 2G free internet facility on my mobile number [protected] & [protected] saying that this facility has been withdrawn from the market. But I can prove that this facility has not been withdrawn from the market as I am still using this facility on my other airtel numbers which my family members are using and still my friends are using the same facility than why it has been withdrawn on my these two numbers only. When I wrote this to appellate officer they have sent me the below reply: [protected] Forwarded message[protected] From: Date: Thu, Jun 18, 2015 at 2:26 PM Subject: Re: REGARDING 2GB 2G INTERNET CLOSER To: vikramkumar.[protected]@gmail.com Dear Vikram Kumar, This is in reference to your email dated 17th June, 2015 regarding services issue your airtel mobile numbers [protected] and [protected]. Basis your email, we would like to inform you that as per the system records the data plan [protected]@Rs 0, 2GB Free then 6Ps/10KB(Only with BB899) has been deactivated with effect from 16th June, 2015 for your numbers. We regret to inform you that, we will not be able to provide the same data plan as the same has been withdrawn from the market and is currently not available for your numbers. As per the changing requirements of the customers and market needs plans are being changed. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Md. Sami Ullah Khan bharti airtel limited They have already started charging Rs 100 for 3G 300 MB internet. Kindly provide me 2GB 2G internet facility again or else fully withdraw it from the market.