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Airtel — regarding charging rs.15 as late fee

Hi,

Dth recharges are done as prepaid.
On prepaid recharge, why do airtel charge rs.15 as late fees?

My account got stopped due to insufficient balance on 12 am and i recharged the same account by 10 am today.
But still they have recovered rs.15 from my account.
And these amount recovered from our balance is also not being notified to the customer.
So, i would like to seek information from this regarding this concern of late fees
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Complaint Status


[Mar 10, 2018] Airtel customer support has been notified about the posted complaint.
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    Airtel
    Customer Care Service
    Customer satisfaction rating
    43%
    Complaints
    50370
    Pending
    0
    Resolved
    20196
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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