[Resolved] Airtel — Regarding excessive data charges

Khushboo Doshi

from Mumbai, Maharashtra

Address:

Gondia, Maharashtra, 400062

Dear sir/ma'am,

Hope you doing good. We have been charged excessively for data and none of our plans are as per what was offered to us. This is the issue faced in every bill we have received after joining airtel.

Rental plan :rs. 399 l2

I understood the capping mechanism airtel has. But for plans with rs. 299 and 399 we have been offered l2 plan by front line dsa in andheri, mumbai. I also have written mail confirmation from them. Refer below screenshot. We only ported from reliance under this condition because we had similar plan in reliance. Pertaining to negligence and bill value from airtel sides, i might have to port all my connections to reliance again.
Attached is my this month's bill copy. It has all the numbers we are using and numbers charges against those numbers we have been charged extra in previous month also. Would request you to waiver all the unnecessary data charges levied on us until now.
Would request you to look into this matter seriously and take necessary action.

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Jan 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 2 December 2016.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Dec 07, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 December 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd