[Resolved]  Airtel — Regarding fraud & cheat under Airtel

Address:

New Delhi, Delhi

Sir, I am writing this letter in disgust and shock with the complete mismanagement and lack of accountability by the airtel.I am a very satisfied Vodafone customer, however recently my colleague got a call from [protected] who introduced himself as Rahul and offerred us new postpaid offers. He asked us to pay Rs.250 upfront and get 800 airtel Local/STD minutes free per month, I with number [protected] decided to port to airtel and would get 500 MB of 3G free internet and incoming roaming free with montly rent of Rs.199 only. We found it interesting and paid Rs. 250 as security to representative of Broadwin, 10 Paschim Enclave, Main Road Delhi on 21/10/2014 who claimed themselves to be distributors of airtel. We decided to take three numbers [protected], [protected] & [protected] However, to our shock even today that is 4/11/2014 one number [protected] has not been ported and another number [protected] was ported on 01.11.2014 and [protected] for my friend's mother 3 days back. But the biggest shock was awaiting us, when we called up customer care they told us that only 200 local minutes were free & 1 Gb 2g internet was applicable on the plan and we were also told that the plan was of 299/- not 199/- as claimed by the representative. When we tried to reason with the airtel representatives we were shown cold shoulder and were told that such plan can never be offerred. Today we also tried Broadwin helpline with number[protected] but that number was unreachable another number of Rahul aka airtel representative [protected] was also unreachable. We smell a serious fraud. We would not also hesitate to file an FIR as such a fraud couldnot have been committed without the knowledge of Senior management of Airtel. I am in very loss due to this, because I couldn't call any one, Regards, Jitendra Kumar [protected]