Airtel — rejection of my claim and returned me damaged handset.

Address:

Hathras, Uttar Pradesh, 204101

Dear team airtel secure,
Most respectfully i would like to share my experience with your team.
I had purchased a insurance for my phone, samsung j7 prime from airtel secure, and incidentally when i was at my office my handset fall from the table and a little spot came on the edge (As you can see in the picture attached) but the handset was perfectly in working condition and touch was working, i was not willing to claim for insurance initially but on my friend advice i submitted the documents on airtel app, i had mentioned my true story of the incident that happened along with the pictures of the handset. After one week of submitting the claim i got the confirmation from airtel secure that the claim is accepted and there agent would come to pick the handset with in 20 days, but the agent didn't appear even after 25 days and when i complaint again they send there agent on the 28th day ie. 8-aug-2017 and took my hand set.
I was waiting for my handset back, one fine day on 17th aug i got a message from airtel secure that your has been rejected, i was literally socked and called the customer service but they failed to give any information about it and asked me to wait till further notice, i had made numerous calls to customer service in the next four days but got the same answer that there is no information regarding rejection and at the end i got a message that my handset has been dispatched.
Finally on 23rd august i received a courier at my office, i was not at my office at that time so the office boy received it and when i opened the box there is one more shock waiting for me, the display of my hand set was fully broken and when i tried to switch it on i failed to do so.
I visited the airtel store and booked my complaint and also typed a mail to customer service but failed to get any response. Even after one week they are asking me to wait.
Hope you would provide some solution to my problem.
Thanks!!
Mobile - [protected]