Airtel — request a refund of recharge 199

Address:Mumbai City, Maharashtra, 400088

I had done recharge on 22nd nov 2018 with amount 199 and reference id is[protected] through freecharge. My amount has been debited via internet banking (Citrus payment soltuion pvt ltd but recharge not happened).
Kindly note that it had happened twice.
Please look into this urgently.

Complaint had already been logged previously but no response from airtel bank.
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I am facing problem in getting the Payment receipt every month, for my official claim. Pl send the bill receipt for the month of Dec and Jan to the e mail address [protected]@yahoo.com

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