Airtel — roaming usa not working

I recharged my pack 2999 on my number [protected]. However when i receive a call i and the opposite party can only hear gibberish. Network at&t. I don't have any other number in the us. My email is [protected]@gmail.com. My husbands number who is in india is [protected]. If this does not work then i would want a full refund as it makes no sense. Totally upset with the service.
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