Airtel — Serious Complaint - Recharge of Acc No. [protected], Mob No. [protected]

Address:

Jaipur, Rajasthan

Mail to: [protected]@in.airtel.com Dear Sir / Madam Airtel Digital TV account number and Registered account number are mentioned in the subject. I recharged my account with Rs. 3850 yesterday (18/12/2014) @ 6.35pm. Please note the problems and unevenities in the same, which are frustrating and time + money wasting. Please resolve my issue based on the same. My recharge was done successfully as per net banking at 6.35pm, 18/12/2014. A confirmation SMS and Call from HSBC came immediately. However problem started when for about 45 minutes, my account was still suspended. Attachment1: Call_List_1.png & Call _List_2.png > I had to call 5 times, that too on a Toll number (paid) for about 35.25 MINUTES to get the problem resolved. The Executives who attended were absolutely rude and had no manners how to keep their voice tone and resolve. Most irritating customer service Toll Number I have ever witnessed. Attachment2: Recharge_Transaction_ID.png> Got a SMS from Airtle DTH immediately after recharge giving me Transaction ID. While the Digital TV started after about 1 hour of panic, I had again to call back the customer service for Base Pack Updation for LONG DURATION!! Yuks, there is no such option of Value Prime with 12DTH on website for 12 months. The second problem started then. Attachment3: Set1_Long_Duration_Pack_and_Recharge.png > You can see, A series of SMS after updating my long duration pack on call started at 7.42pm. First Confirming the recharge, Then confirming the long duration base pack, then failure o[censored]pdation of long duration pack, and then again failure o[censored]pdation of long duration pack. That too DUE TO AIRTEL’S TECHNICAL FAILURE, ASKING ME TO CALL BACK. Now come on. First i[censored] have confirmed the new pack, why reversing it. Second, if it’s ur technical failure, WHY SHOULS I BE CALLING BACK, that too on a TOLLED NUMBER. The mystery of my Long Duration pack still remains undefined. Further to my pain, in your Recharge Transaction ID sms, you asked me to SMS HR to 54325. Attachment4: SET2_SMS_at_54325.png > I messaged the same to 54325 from my registered mobile number [protected]. Please see the results of the sms. The reply from AIRTEL came that the MOBILE NUMBER IS NOT REGISTED. I pardon, this was the same mobile on which till now I was receiving other SMS and was entertained on phone calls. Finally, today morning, my portal still shows my balance as Rs 5.75, SURPRISINGLY with a validity till 12/12/2015. I wonder if Rs. 5.75 are sufficient to run my connection till 12/12/2015. I hope you get the unevenities, and provide me a resolution before I approach any ombudsman. Please confirm my Long Duration pack updation, recharge and Long duration date. Rgds Vikram Saboo [protected] Jaipur