[Resolved] Airtel — Service SMS sent without customer knowledge

vinod Ramprasad

from Bengaluru, Karnataka

Jul 3, 2017

Address: 600034

Website: Airtel.in

On 3rd July 2017, There were two sms sent from my number to 58234 and was charged Rs 3. When checked with Airtel customer care the representative (Saraswati) said that the customer activated the service request! I am not a kid and I did not send any activation request! This is Steal and nobody is looking into it. When checked the Service request was for Airtel LIVE. This is absolute fraudulent service from Airtel and the Customer care representative denied it that it was not airtel. Its not about Rs 3. Its about a reputed network stealing money from the public. When multiplied its a huge SCAM which the government does not notice. Highly disappointed.

PS : Instead of doing this, there is another option of begging from customers on good faith. They will be ready to give more!

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Aug 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2017

Airtel Customer Care's response Dear Mr. Ramprasad,

This is with reference to your post, dated 03 July 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Jul 11, 2017

Airtel Customer Care's response Dear Mr. Ramprasad,

This is with reference to your post, dated 03 July 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd