Airtel Complaints & Reviews

I have recharged my airtel account with ₹.295/- for mobile data. As per my airtel app, it supposed to recharge minimum of 2GB up to 10 GB. (Attached screenshot for reference with red color rounded). But I got only 1.5 GB data.I have called customer care and mentioned about this issue. They're saying that minimum data i will get is 1.25 GB.
Note: The same case happened previously, I have talked to customer care and they lodged a complaint. Later I got complete data refund.

Now they are rejecting to lodge complaint. This is like cheating people by showing one and processing one. I need my complete data.

Dear airtel I a resident of alichen have been using airtel for quite some time now but after I upgraded my sim to 4g there has been many problems the 3g network became worse and the are no 4g towers in our region and the signal quality of 3g network is also not consistent like it used to so I would like to kindly request for your attention in this matter
Yours sincerely
Concerned citizen

Hi Team

This is Priyanka desai, purchased a new connection on Saturday number- [protected], the shopkeeper informed me that there is a recharge of 347 rupees for unlimited talk time. Im trying to call the customer care since yesterday to know about recharge, but bad luck no call was connected. Today I made the recharge of 347 and received the recharge successful message and details from airtel but did not received talk time and got only the data balance. I have spoke to the customer care but no use did not received any help.

Request you to please look below screenshots for your reference of the confirmation message from Airtel itself want you guys to take a quick action and please do the needful.

Following AIrtel Mobile Payment but not received by AIRTEL MOBILE.

[protected] OXISBI25625463IGABOIUGJ4 172.00
[protected] OXISBI25625503IGABOIVDM 120.00
[protected] OXISBI25625526IGABOIVTL7 81.00
Account Statement 30-Jun-2017 [11:18 AM IST]

Account Statement for the period 23/06/2017 to 30/06/2017
Account Number [protected] Branch SAYAJIGANJ
Address C/32 NANDIGARAM SOC II, SINDWAIMATA ROAD
B/H INDRA COMPLEX
VADODARA
- 390004. Account Type SBCHQ-GEN-PUB-IND-NONRURAL-INR
Account Name Mr. AJAY MAHENDRABHAI PARIKH, BHAVIKA AJAYBHAI PARIKH
Interest Rate(% p.a.) 4.0
Drawing Power 0.00

MOD Balance 0.00
CIF No. [protected]
IFS Code SBIN0001141
MICR Code [protected]
Nomination Registered No Balance as on 23 Jun 2017 5, 219.02

View Another Statement

Number of transactions 5
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
25-Jun-2017
(25-Jun-2017) CREDIT INTEREST 157.00 5, 376.02
27-Jun-2017
(27-Jun-2017) BULK POSTING
ACHCr ICIC[protected] INFOSYS LIMITE 295.00 5, 671.02
30-Jun-2017
(30-Jun-2017) TO TRANSFER
INB Oxi Services OXISBI25625463IGABOIUGJ4 TRANSFER TO 172.00 5, 499.02
30-Jun-2017
(30-Jun-2017) TO TRANSFER
INB Oxi Services OXISBI25625503IGABOIVDM1 TRANSFER TO 120.00 5, 379.02
30-Jun-2017
(30-Jun-2017) TO TRANSFER
INB Oxi Services OXISBI25625526IGABOIVTL7 TRANSFER TO 81.00 5, 298.02

**This is a computer generated statement and does not require a signature

I am unable to make calls and SMS in Roaming. Contacted the Airtel Store but no solution yet. Also I got call from customer care that they are working on it but it has been a week and still no solution. Kindly solve the problem at the earliest. I am facing a lot of issues because of this.
No. [protected]. Sim is Uttarakhand Prepaid and I am using it in Assam.

Regards

I had top up my number with Rs.399/- on suggestion of 198 airtel agent, which said that it has benefit of free calling and 1gb/day for 4g handset as my sim is already 4g. But after except 1st till now i. e. 6th day I did not get 1gb net I thought it might be server problem. Then I called 198 again but literally three different responses from three different peoples. I m fed up with airtel now. I lost my 399 bucks without getting Internet benefits. Useless.

I have this number from 2010, today I surprised to got it know that this same number is also issued to someone else, as I also confirmed it, he said I just got new sim with this number.
I am using this number in my all bank accounts, as for online banking, and issuing this same number to another one while my number is working is a great fault in service.
I am complaining this to all high authorities, TRAI and other concerned departments.
Please see on this matter.

I have submitted request of my wifi relocation on 26th june.. Max time given is upto 5 days for relocation.. They were not able to close the request on time.. I asked them to close the account.. On request of there supervisor i gave time for 6th day as well.. Still request not closed..all others reps and supervisor were fine but had a word with rep named Saif Ali Baig on 2nd July and supervisor Aman Prasad, both were too rude too handle.. I have requested account closure.. They said one request is open so we cannot take closure request.. Too much insatisfaction too handle.. Airtel takes advantage of there name.. And have no interest in customer service or customer satisfaction... Airtel broadband number[protected]

In my flat network of airtel is not there, I complained about this on 20th june and still it is not rectified.I cannot make calls nor access data in my flat.My number is from Delhi and I have recently moved to Mumbai.Please solve this problem ASAP.My work is getting affected immensely.I was told to wait till 28th june but still it is not fixed.Nobody picks up my call when i call customer care or they disconnect my call when somebody picks my call.

Hi,

I have recharged my DTH(DTH ID [protected]) with 482 RS on Friday night( 30/07/2017) before my DTH recharge get expired. i have recharged on Airtel offical web site.there i got confirmation that payment has been done successfully.But on next morning My DTH get stopped working and saying that connection has been suspended due to low balance.even though i can already paid for same. when i have called customer care they are saying they need transaction id for this. As bank website we don't have any transaction. when i conveyed same to them they are saying that go to bank and get the transaction. how bad service they have. on their website they even don't have transaction id. they hanged up my phone and said they can not help

How bad service #Airtel is providing me.they even did not returened my money back and did not provide DTH service.

I think if you are not capable to provide your customer service then stopped your services.

Its very bad customer experience that they are giving.i am very disappointed. Please don't go for DTH, i will prefer that.

Thanks,
Gagan
[protected]

N rainy season it's very bad service from Airtel DTH ..when it becomes cloudy in sky Airtel loose it's signal and it's showing no signal..and it's continue for two three hrs even it's not raining outside and when we call customer care they say we will raise the complaint and engineer will visit but you need to pay visiting charges..the question is if their Airtel home channel works properly then why other channels not and why every visit of engineers is chargeable if the problem persist from our side then we are ready to pay but if issue is with your poor signal then why should we pay?for each and every small things Airtel takes the charges and service is bad and we need to call them again and again..but no proper response from their executives...

Regret to state that I had recharged my prepaid mobile no. [protected] on the morning of 03 Jun 17 in Singapore for availing one day international Roaming Services.

Post recharge for an amount of Rs.498/- I was unable to access Data on my mobile. Throughout, the day I made 3 calls to the customer care to resolve my issue, only to receive false hopes and assurances stating that your Data services would be resumed within 30 min or else we will get back.

No help was provided to me despite my urgent requirement to use Data in Singapore on that single day...

Post returning back to India, I even lodged a complaint on 05 Jun 17 wherein I was given a complaint No. [protected]... stating that our representatives will get back.

Almost a month has passed and I am yet to hear from any of Airtel's representatives...

Absolute Shame on such a big company like Airtel!!!

I applied for above tele n gave my iden n address proof ie my dl n adhar card both issued by valid authorised depts of govt of india n state govt. I been told that my application been rejected as my photograph is not clear on these documents. I have not got these documents made myself but the quality of worksmanship will be as in great india. Even u can not change this when normal 10th class pass clerks are made to take ur photograph at the time of making these documents so rejecting application on this account is totally unwarranted.

Dear sir/mem
I am wrong number recharge
Rs 200
Wrong number [protected]
My number [protected] by my mistake
Recharge site my airtel app
Sir plz my amount ve refundeval
Recharge card payment central bank of india
Date 02/07/2017
4:15pm

There is an airtel junction box in front of our house for the last 15 years. Every day there will be people to do some repair and i have beared the difficulty. Now i am altering the house and the junction box is blocking the two wheeler entry into the house. I spoke to the people who come to work in the box and they told it will be removed. Every time they tell that it will be removed, they have not removed it yet.

Location of the junction box: 976, 17th main, 7th cross, btm 2nd stage, bangalore-560076

This is the first step in trying to remove the junction box. If it is not removed, then i will try other options. The box can be moved to the end of the road, where it does not cause any inconveinience to anyone. Even if the box is moved 1 feet away, i am fine with that.

After selling the sim and device to me and getting my money, airtel store assured that the device would work by that evening, july 1st 2017. Now on july 2nd afternoon and after countless attempts at trying to call i'm only getting disconnected or not my department responses. To top it off nobody speaks english even after repeated requests. Really need help to get this figured out.

I have benn using prepaid 3 g airtel dongle # [protected]. During the last 10 day's
The signal is not thereally and suddenly
It has become edge airtel instead of wcdma. My complaint number 49766356
And they make a mockery of calling me twice to get my house address repeatedly
But no action forth coming. They keep shifting the goal post by shifting the
Probable end date to attend to the complaint. Amother...

Charge of rs. 150 being charged for 500 mb for 7 months. When i raised a complaint with sasikumar 2 weeks before i was promised a callback within 72 hours for calculating the amount of waiver. No call was received and when i called today and explained the details again, prem, so called floor manager said he can arrange for 3 month waiver only (Rs. 500). How can you take my money and say that only 500 can be reversed. I am not begging you, i am asking you to return my money. Prem easily agreed when i said i will switch over the relationship. I have a vintage of 12 years with a credit limit of rs. 14000 and this is how your team reacts. If this is the way you go by your business, airtel will quickly closed off with all consumers opting out.

Regards
Raghav
[protected]

Cmmon there are about tons of fans addicted to animax... Its time airtel should reconsider about the channel#plz bring back animax... Why not if you there are so many subscribers eagerly waiting for your response... It wont b a loss for u... We are really not interested in childish cartoons... God bless airtel

I have been using airtel 4g hotspot from the past 2 years.

Recently, i noticed that there was no 4g network connectivity in my area. Using 3g is also hopeless, as it drops way too often.

I contacted the nearby airtel express centre and they say that they are also facing the same issue, promised to resolve within a week. And it has been a month, they still say the same "dialogue".

Raised a complaint with the customer care and have called them nearly 100 times only to know that they have kept the complaint in their so called "on hold" status. The replies i get for each and every email i send them will be the same as it is always copy pasted from the previous replies.

And finally, after all this time and several efforts to catch hold of the supervisor over the customer care, he casually says "your wish" when asked whether to change the connection. No responsibility at all.

Isn't this great?