Airtel Complaints & Reviews

Hi, ,

My name is T.Leela Bindu and i am from Chennai. I am using airtel 4g dongle and as i was out of station and i couldn't pay the monthly bill. So they disconnected my connection and usage. after i returned i payed back the bill and by the time i returned the next months bill also got generated for which i dint use it. My last usage period was April 2nd-may 1st 2017 and i payed the bill in the month of June 17th. so it means i did not use the connection from the month of May onward as my connection was disconnected. I was receiving calls from them top pay the bill. I said them i am not going to pay the next month's bill as i did not use and they asked me to pay april 1st- may 2nd bill alone as i payed in June they called me back again after 3 days asking me to pay May 2nd - June 1st bill for which i did not use. And i already got a new ACT wireless connection in the month of June. they acted fraud and updated the June's status to 10.05 MB usage in the website. how can i use the data when i payed April's month bill only in the month of June? i have already asked them to cancel the connection but they did not respond over it. I am frequently called to pay the bill everyday. I am attaching all the evidence screenshots. and my Please do justice.
Thank you.

Leela

Dear Airtel Team,

I have using Airtel Postpaid Mob No [protected] since a long time & In last month i cleared previous pending bills in condition off that Airtel will be waiver "Late Payment fee" charges from upcoming invoice as per given commitment by Airtel call center team but still no waiver given by Airtel end.

So i humbly request you, pl give me waiver of Rs. 500/- as per given commitment.

Regards,

Pavan Varshney

Unfair data computation

In my account data computation is done very unfairly. The system shows my data is completely consumed as of today of 30 GB. and speed is revised. However, even if I compare the detailed usage given on your site only, I have consumed only half of 30 GB.

I had a few complaints earlier too regarding bad services and I think I am now targeted for that.

This is last complaint from my side before I close the connection.

Also somehow I am not able to log complaints on the website. Please stop cheating customers and wasting their time for such things.

For better service I ported my number from IDEA to Airtel. Now number is activated now, but even after 18 hours of activation, I am still waiting for FRC 449, which i have already paid. Regarding this two time i visited to nearest Airtel outlet but their response is cold. Everytime they said soon we will recharge. Without FRC my number is useless. Here I am begging for my own money..
Outlet Address- Airtel outlet Pocket L, Sarita Vihar Delhi 110076

I have an APP of Airtel payment bank in which my Rs. 5, 200/- has been hanged due to debit transaction are not allowed since 17 June 2017. I complained to customer care to solve the problem and customer care instruct to me for sending signed photo & address proof ID. I sent signed copy of my AADHAR card on e-mail add- [protected]@airtelbank.com but my account is not unblocked. I further compliant to grievance officer and the officer required transaction detail of money that is made from the Bank/Card. I submit my SBI Card transaction details to e-mail add- grievance.[protected]@airtelbank.com but problem still exist. I have e-mailed several times to airtel but still no response and made telephonic conversations with customer care i.e Ms Priyanka, Mr Rahul & Grish several times but customer care is unable give satisfactory reason to block my airtel account. After passing valueable14 days and making huge correspondences my Rs. 5, 200/- has not released. Now I am feeling fully harass due to company did not solve my problem. Please take needful action against the company.

It is been 10 days for now complaints have been registered for the DTH and none turn up. Service engineers who were been allotted dont even pick the calls. And few mobile numbers which were shared are not valid. Escalation team is another pain area of AIRTEL they have kept my calls on hold for more than 15 min and no proper responses provided. No call backs. What kind of service?. I want to complaint against all the ones who have handled my call( i am mentioning the names here, but I have them) . Can you refund monetary on the calls, on the time, on the patience, on the inconvenience we had faced. And resolve the issue.

ref no: 62566824, 62394563 new one : 62607377

Regards

Airtel app shows usage of Rs.500 for the current billing cycle. Bur I have made any calls or SMS beyond my Plan limits, Also my Internet Data balance is 3.2GB. Please investigate and correct this error. I mad an attempt to send an MMS which was not transmitted on[protected] and I should not be charged for a failed MMS.
Thanks in advance hoping you will rectify this promptly.
K Ranaganthan

Airtel customer care executives are good for nothing. I called them twice today and they told me they are transferring my call somewhere but instead they just cut my call. I got no solution to my issue and I was put on hold and at last my call was cancelled.

Kindly appoint executives those who can actually help instead of just picking up the call and putting us on hold and at the end doing nothing. Also their websites complaint page does not work, feedback page does not work both are not submitting forms and going God knows where. So have your site repaired.

How we are supposed to get our issues resolved when there is no way to contact them. Call 121 and they make you dial numbers for 10 min and then finally reaching appropriate menu to talk to executives and they just cut your call as they are so incompetent to solve your issue.

I am only getting 3G network on my phone while I have recharge pack for both 3G/4G for Rs.648 . This is a very disappointing service by airtel.

Broadband no. [protected]

1. I have not received bill on my gmail id...gupta.[protected]@gmail.com

2. On telephonic information I have paid bill for Rs 723.00 three times. Still I am getting reminders and it is informed that ongoing is disconnected due to non payment.

Pl check it up.
Regards
S S Gupta
DM
Canara Bank
[protected]
[protected]

There is only one Airtel network tower in 6 km radius of my home which is in the heart of Bangalore city. This has caused a lot of network issues due to which I seldom get network signal inside my home. I want Airtel to fix this problem ASAP by building newer towers because lots of residentials are coming up in this area. Airtel customer care as always is unreachable and I am never able to speak to customer care executive.

I[censored] think customers. Have no work they all are. Idiots from last 3 days i m waiting for sim activation after 3 days your gallery person telling it was rejected its not my new sim its replace sim why its rejected. He dont know shall i go for Port again your executive. Want my doc for process in this way your handling. Customers. In this time you want new customer.so plz do some needful help

I received a call from Airtel service for porting purposes even they give me offer of 25GB data per month and unlimited calls for local and std calls but after porting they provided me only 5 GB data and I tried lot and also spoke to concern managers and customer care of Airtel but they are not responding my request. Even they are not receiving my calls

Mobile No: [protected]

I have taken a plan of Rs.244, which provides me 1GB data every day. However, I have observed that arbitrarily, I am charged for internet usage, even if I have not crossed 1 GB usage. I have been charged over Rs.80-90 in last one month.

I tried to lodge complain on company's website, its not registering and giving error message. I tried number of times but the same response. There is no other mechanism to register the complain.

Dear sir,

I faced an incident on 16 May and my device screen got damaged, So i submitted a clam request on 16 may, After 14 days finally My handset has been picked up from my registered location, Continuously i were getting an update regrading clam. I got a sms on 13/06/17 that your device has been repaired successfully and delivered soon but till now (as on 1/07/2017) i didn't able to get my handset.I continuously try to get the information by mail but they are misguiding me in this regard always and saying me that you will get your handset within 24 hours. It has been really sad to observe the worst ever services from airtel. May i request you to look into this concern and help me to get my device back as soon as possible.

please find mail conversations held with airtel and One assist as sample many other mails also available.

This is a request please look into this matter on priority basis sir.

On Fri, Jun 30, 2017 at 10:15 AM, Ajay Kumar Giri wrote:
Dear sir,

please inform the status of my handset its now crossed 30 days and still i m waiting to get the delivery, Airtel raised a complaint SR no. 2100283 but till now nothing happen... Please deliver my handset on priority basis or give me the contact info, i will try to contact the responsible person for delivery or give me the address, i will pick up my handset from that location.

On Wed, Jun 28, 2017 at 1:36 PM, wrote:
Dear Customer,
Greetings from airtel!
This is in reference to your email regarding airtel secure service for your airtel mobile number [protected].
We regret the inconvenience you have experienced in this regard.
We would like to inform you that, we have already registered complaint to deliver your handset with SR no. 2100283 and the same will be delivered within 1 to 2 working days.
We request your co-operation in this regard.
Thanks for reaching out to us. Delighted to assist you.

Best Regards,
Revanth Velagapudi
Service Specialist
airtel

[protected]Original Message[protected]
From: ajaygiri.[protected]@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 27/06/2017 02:46:49 PM
Subject: Re: DEVICE CLAIM ¿ SERVICE REQUEST # 1991612

Okay I am now not able to wait for as mentioned time. If my handset will not deliver on 28 june then I will file a case against this issue at local police station and share all the mails and information to zee media and another public media.

I m not going to do this for my handset. I can buy more then one smartphone, but I am doing to let the people know the exact meaning of *Airtel Secure* which is providing insurance for mobile and the same cheating the people also.

My device got repaired on 13 june and today is 27, Thanks for this type of service.

On Tuesday, June 27, 2017, wrote:

Dear Customer,

Greetings from Airtel!

This is in reference to your email regarding airtel secure service for your airtel mobile number [protected].

We regret the inconvenience you have experienced in this regard.

As discussed with you on your number [protected], your concern regarding airtel secure service has been addressed.

As per the revert from the concern department, we would like to inform you that, we have already registered complaint to deliver your handset with SR no. 2100283 and the same will be delivered within 2working days.

We request your co-operation in this regard.

Thanks for reaching out to us. Delighted to assist you.

Best Regards,

Durga Potanasetty

Service Specialist

airtel

[protected]Replied Message[protected] From: HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com To: HYPERLINK "javascript:_e(%7B%7D, 'cvml', 'ajaygiri.[protected]@gmail.com');"ajaygiri.[protected]@gmail.com Sent: 23/06/2017 06:29:26 PM Subject: Re: [|BAL|REF48962895|] DEVICE CLAIM ¿ SERVICE REQUEST # 1991612 Dear Customer, Greetings from Airtel!This is in reference to your email regarding airtel secure for your airtel mobile number [protected].As discussed, we have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.Thanks for reaching out to us Best Regards, Teluguntla Vasavi Service Specialist airtel

[protected]Original Message[protected]

From: HYPERLINK "javascript:_e(%7B%7D, 'cvml', 'ajaygiri.[protected]@gmail.com');"ajaygiri.[protected]@gmail.com

To: HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com

Cc:

Sent: 22/06/2017 11:05:15 AM

Subject: Re: [|BAL|Ref48962895|] DEVICE CLAIM ¿ SERVICE REQUEST # 1991612

Dear Airtel,

you have suggested me to wait more 7 day, which is now completed.

Requesting u 2 deliver my handset on priority basis. I hope u will do this without any kind of strict action by me.

On 6/15/17, HYPERLINK "javascript:_e(%7B%7D, 'cvml', '[protected]@airtel.com');"[protected]@airtel.com wrote:

Dear Ajay Giri,





Greetings from airtel!





This is in reference to your email regarding airtel secure for your

airtel mobile number [protected].





At the outset, we regret the inconvenience caused.





As per revert from concerned department, our team informe

********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
********************************************************************************...⇄

Hello,

My name is Ali : [protected]

I have requested and informed Airtel that I am not getting proper network at my work place and also at my residence is a problem but my priority is at work because I have lot of important calls to make and attend.

Now after lodging my complaint so guy from Bangalore or South contacted me and confirmed that he will solve my issue in 24-48hours.

Nothing changed nothing happened apart from some stupid fraudulent calls from some missed calls I received from [protected] I answer the call and they disconnect immediately.

I was Airtel customer but i porting out my airtel number to vodafone. Yesterday my porting number is activated in vodafone network but problem is when airtel customer call me then they says " You are not dialing a valid number please check the number you have dallied" but if other network call me their is no problem for incoming call like jio, idea, vodafone, bsnl etc....

I newly availed airtel network service thru portability from vodafone. First day my data not working in my mobile. I request to customer care for activate the same as per my availed plan. But they not give a proper response regarding my data activation. Some one tell it will take 72 hours and her supervisor said it will take 24 hours. No one take my words i want to use my data on immediate basis. If their mistake why i want to bather. I need a clear explanation for why my mobile data not activated on immediate basis.And take necessary action for activate my mobile data on immediate basis. If not possible i need a compensation.

I have enrolled for damage protection plan and now its screen got damaged, after registering complaint they are not giving any support.

Services enrolled date 1st June 2017

Damaged Date[protected]
Trying to have a resolution date from 27th to till now but no one from airtel taking interest to resolve and now i am helpless.
contact number -[protected]

Note - if you guys have not proper support team to i will suggest you please don't start any this kind of new services.

Respected Sir,
Yesterday i had made a data recharge online worth Rs. 99 and my account balance is also deducted. But when i asked from customer executive she said there is no such type of data recharge and u get local calls free for 3 days in this Rs. 99. She talk me very rudely and not ready to listen my complaint. The recharge site is:http://www.airtel.in/Airtel3G/tariff.html
This seems to be very irresponsible and making fool to the customers. If there is no such type of recharge den why the company is displaying on internet. This shows that they are having very weak company policies. And dis company seems to be a defaulter company.
I request you to kindly take necessary action and oblige me.

Yours sincerely
Anshika Sharma

My airtel payments account is blocked for account no [protected] for the last few days and i am not able to re-genarate my mpin by providing the personal details required from me, hence please arrange for resetting my mpin or call me back immediately as i need to reload money in my account as the same has been blocked by the company and I am unable to reload money nor rechrage any of my accounts .