Airtel — Services not available at my residence. (My family and tenants have 8 connections)

Address:	New Delhi, Delhi, 110012
Website:	Airtel Consumer care

[protected]Original Message[protected]
From: [protected]@gmail.com
To: appellate.[protected]@in.airtel.com
Cc:
Sent: 07/12/2015 06:50:04 PM
Subject: Airtel's services at my house at C-13, Inderpuri not available.

Dear Sir,
I have 8 phones with Airtel numbers in my house which do not catch the network.
The phone says "NO SERVICE" within my house.
The moment I step on my balcony the signal comes.
Lots of persons have complained that my number is either not available or shows out of coverage area.
This problem has been consistent since 2007 when I made my first complaint. Amongst our tenants are two senior journalist from Indian Express and NDTV group.
I had earlier also complained to Mr Kinshuk Gupta of Airtel but my issue was not resolved.
Again I have received a mail from your side that you cannot resolve my complaint.
I got a call today that the network team has been forwarded my complaint and it should be resolved before 9th December.
Now I have got a mail that due to constraints from the civic authorities nothing can be done about my complaint.
I have even offered to provide the electric connection for the Booster if Airtel wishes to install one in my house.
Tell me what I should do.
. Sanjay Ahuja
C-13, Inderpuri, New Delhi 110012
+91-[protected]
Sent from my iPhone

appellate.[protected]@in.airtel.com
Dec 7 (3 days ago)

to me
Dear Sanjay Ahuja,

This is in reference to your email regarding network issue for your airtel mobile number [protected] and others.

Basis our discussion, please be informed that a service request vide reference number 66579522 is already raised on the above mentioned number. Let me assure you the same will be resolved by 12:43 PM on 9th December 2015.

I request your kind cooperation in this regard.

I understand that delay in responding to your email has caused inconvenience to you and I thank you for your patience.


For further queries, please email.


Customer touch points:


Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Simran Taneja
bharti airtel limited

Sanjay Ahuja
4:03 PM (21 hours ago)

to 121, nodalofficer.d., ap, Deeksha, info, Kinshuk, N.K., Samiran, appellate.del
Dear Simran,

You had promised me resolution of my problem latest by 12.43pm on 9th December.

In this connection, I got a call from customer Care that my complaint has been forwarded to the Technical Team and that they will ring up before coming.

Yesterday I got a call from Mr Irfan from airtel no [protected] that he would be visiting my house along with the equipment to test the signal strength at my residence, but he did not provide any time of visit. He and the team did not turn up yesterday.

Today morning I rang him back on his number and he said that he is busy with some issue at ITO. He promised that if he will find time today he shall come in the late evening.

Now I had been promised resolution of my problem latest by 12.43 on 9th December. Is sending the Technical Team, which does not come even after confirmation, a solution to my problem? Shouldn't the Technical Team have reached out to me before the expiry of your deadline, You should have understood the problem and offered a way out.

Tell me what I should do to have my problem resolved now?

Sanjay Ahuja
9:34 AM (3 hours ago)

to appellate.del, 121, nodalofficer.d., ap, Deeksha, info, Kinshuk, N.K., Samiran
Dear Simran,
Now that the technical team has confirmed that there is no Airtel Signal at my residence, how do you propose to take this issue forward?

Kindly let me know.

I have offered to provide free electric connection in case you put up a booster at my house.

[protected]@in.airtel.com
Dec 7 (3 days ago)

to me
Dear Sanjay Ahuja,

Greetings from airtel!

This is in reference to your email regarding network coverage issue on your airtel mobile number [protected] with others.

Your feedback acts as the roadmap for our planning on network deployment and I have forwarded your location details to my technical team for future network planning.

Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern.

I would like to assure you that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers.

For further queries, please email. I will be delighted to assist you.


Best Regards
Aditya Aman
Service Specialist
airtel - the smart phone network


appellate.[protected]@in.airtel.com
Dec 8 (2 days ago)to me
Dear Sanjay Ahujha,

This is in reference to your email regarding connectivity related issue for your airtel mobile number [protected].
Basis your email, I would request you to write us back with the below mentioned details to validate the same for you:
• 3G-Latch Operator:
• VLR (visitors location address) Address:
• Frequency of the problem:
• Place; Indoor/ Outdoor:
• Location:
• Signal bars; 1, 2, 3, 4, and 5:
• Error Message (if any):
• Customer availability (Yes- Any Time)/ (Yes-Particular Time):
• Customer contact time:
For further queries, please do email.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Yours sincerely
Jatin Paul
bharti airtel limited


Dear Sanjay Ahuja,

This is in reference to your email regarding connectivity related issue for your airtel mobile number [protected].

Basis your email, I would request you to write us back with the below mentioned details to validate the same for you:

• 3G-Latch Operator: AIRTEL

• VLR (visitors location address) Address: C-13, Inderpuri, New Delhi 110012

• Frequency of the problem: Constantly

• Place; Indoor/ Outdoor: Mostly Indoors, Occasionally Outdoors

• Location: C-13, Inderpuri, Ground Floor

• Signal bars; 1, 2, 3, 4, and 5: 0/5

• Error Message (if any): No Service

• Customer availability (Yes- Any Time)/ (Yes-Particular Time): Generally I am available all the time.

• Customer contact time: 10.30 am- 5.30pm

For further queries, please do email.

Customers touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Jatin Paul
bharti airtel limited


appellate.[protected]@in.airtel.com
4:34 PM (20 hours ago)

to me
Dear Sanjay Ahujha,

This is in reference to your email regarding network issue for your airtel mobile number [protected].

Basis our discussion on mobile number [protected], I would like to inform you that a service request has been raised regarding network coverage issue vide request number C3GIN[protected] and same will be addressed by 15th December 2015 at 15:29 Hrs.


For further queries, please email.


Customers touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.


Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Bhawna yadav
bharti airtel limited

appellate.[protected]@in.airtel.com
11:15 AM (2 hours ago)

to me
Dear Sanjay Ahuja,

This is in reference to your email dated 10th December 2015 regarding the network concern on your airtel mobile number [protected] and others.

Basis your email, I would like to inform you that we tried calling you however not able to establish the connection with you hence kindly provide us an alternate number and right time to contact you.

Please do write in for any further assistance.

Customers touch points:

Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website www.airtel.in for a range of products and services.


Yours sincerely
Karan Sawhney
bharti airtel limited

Sanjay Ahuja
11:55 AM (1 hour ago)

to 121, Kinshuk, nodaloffice.de., appellate.del, Deeksha, N.K., Samiran
Dear Karan Sahwney,
The mobile number in question is [protected].
You cannot call this number as it says ”NO SERVICE” in my house.

The alternate number is 47012989 which is appended to my signature in my e-mail.

Anyways to update you, your Network Team visited my residence yesterday at 4.30pm, way after the deadline had expired. He found no signal at my residence.

Kindly let me know how you propose to proceed further in resolving my problem.

I have offered to provide the electric connection if AIRTEL puts up a booster in my house.

You can talk to me over 47012989 at any time.

Sent from Mail for Windows 10

Sanjay Ahuja
5:21 PM (19 hours ago)
to appellate.del, 121, ap, Deeksha, Kinshuk, N.K., Samiran, info, nodalofficer.d.
Dear Bhawna Yadav,

My number is based in New Delhi and not in Andhra.
Why have you sent me the e-mail id as under:-'
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.


Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours:9:30 AM to 6:30 PM, Monday to Friday.


Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

The technical team visited my residence today at 4.30pm in connection of my complaint filed on 4th December and whose resolution was to be done by 12.48pm on 9th December 2015 which is today.

He observed that there is no signal at my residence at all.

Having this report kindly inform me about the future steps you are going to take in this matter to resolve my compalint.

Sanjay Ahuja


Sanjay Ahuja
9:38 AM (3 hours ago)

to appellate.del, ap, Kinshuk, Deeksha, N.K., Samiran, info, nodalofficer.d., appellate.andh., 121
Dear Aditya Aman,

Now that the Technical Team has confirmed that there is no signal at my residence, how do you plan to proceed further in the resolution of my complaint?

I have offered to provide Free Electric Connection in case you wish to put up a booster at my residence.


Sanjay Ahuja
12:42 PM (36 minutes ago)

to director, director.corec., nodalofficer.a., 121, appellate.del, ap, appellate.andh., nodalofficer.d., Kinshuk, Deeksha, N.K., Samiran
Dear Sirs,

I had complained about AIR TEL services not working on my mobile number [protected] along with 7 others in my residence.

I have got replies from 6-7 Nodal Officers and appellate officers regarding my problem all of them asking for something different or informing me that the technical team would be visiting me by such and such date.

Yesterday your technical team visited my place and found no network present at my residence which is about 300 meters from the nearest Air tel Tower.

The problem is only within my house where my phone shows "NO SERVICE" and persons who are desirous of talking to me cannot do so. In fact one of your nodal officers has even stated that it is very difficult to contact me on this phone. The reason is that there is no network within my house.

Anyways five days have passed after my complaint done at 12.48 pm on 4th December. Your Technical Team has visited my site and found there is no signal present at my residence.

Now what is that you propose to do so that I am able to use my mobile within my residence and that there is no deficiency in your service to me as a consumer.

I propose that AIR TEL puts up a booster with sufficient strength in my residence. I will provide you with free electricity connection to power up the booster.

Let me know ASAP your plan of action.

With Regards,
Sanjay Ahuja
C-13, Inderpuri, New Delhi, 110012
Mob:- [protected],[protected]

Deeksha Ahuja
2:54 PM (2 hours ago)

to delhi.arpu, me
Dear Ankit,

As discussed, please find all airtel numbers at C-13, Inderpuri, New Delhi 110012 as under:-
Deeksha Ahuja, GF, [protected] Postpaid
Neena Ahuja, GF, [protected] Prepaid
Sanjay Ahuja, GF, [protected] Prepaid
Samiran Shah, FF, [protected] Postpaid
Deepshikha Saha, FF, [protected] Postpaid
N K Punshi, FF, [protected] Postpaid
Madhu Punshi, FF, [protected] Postpaid
Abhinav Punshi, FF, [protected] Postpaid
Regards,
Deeksha
--
Deeksha Ahuja
+91-[protected]

[protected] Forwarded message[protected]
From: Sanjay Ahuja
Date: Thu, Dec 10, 2015 at 9:38 AM
Subject: Re: [|BAL|Ref23224571|] AIRTEL SERVICES IN MY HOUSE ARE NOT WORKING PROPERLY.
To: [protected]@in.airtel.com, appellate.[protected]@in.airtel.com, [protected]@trai.gov.in, Kinshuk Gupta, Deeksha Ahuja, "N.K. Punshi", Samiran Saha, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com


Dear Aditya Aman,

Now that the Technical Team has confirmed that there is no signal at my residence, how do you plan to proceed further in the resolution of my complaint?

I have offered to provide Free Electric Connection in case you wish to put up a booster at my residence.


With Regards,
Sanjay Ahuja
C-13, Inderpuri, New Delhi, 110012
Mob:- [protected],[protected]

Net
6:37 PM (54 minutes ago)

to me
Dear Mr. Ahuja,

This is with reference to your communication dated 5th December 2015, wherein; you complained regarding weak network coverage for airtel mobile number [protected] and others.

As per your telephonic conversation with the undersigned dated 10th December 2015, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 14th December 2015.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Seema
Customer Services
bharti airtel limited


From: Net
Sent: Thursday, December 10, 2015 5:33 PM
To: [protected]@gmail.com
Subject: Regarding airtel mobile number [protected] and others

Dear Mr. Ahuja,

This is with reference to your communication dated 5th December 2015, wherein; you complained regarding weak network coverage for airtel mobile number [protected] and others.

As per your telephonic conversation with the undersigned dated 10th December 2015, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 11th December 2015.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Seema
Customer Services
bharti airtel limited


From: Net
Sent: Saturday, December 05, 2015 3:56 PM
To: [protected]@gmail.com
Subject: Regarding airtel mobile number [protected] and others

Dear Mr. Ahuja,

This is with reference to your communication dated 5th December 2015, wherein; you complained regarding weak network coverage for airtel mobile number [protected] and others.

As per your telephonic conversation with the undersigned dated 5th December 2015, this is to apprise you that in order to validate the highlighted concern; we have raised a request vide unique reference number 66579522 and will update you on the progress for the same, latest by 10th December 2015.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. We will make every effort to revert with a resolution as soon as possible.

Regards,
Seema
Customer Services
bharti airtel limited