Airtel — setup box upgrade

Address:

16 SLR COLONY OPP RAILWAY STATION, RANGAREDDY DIST GUNDLAPOCHAMPALLI, RANGAREDDY, 500014

I requested for setup box upgrade to hd on 15th apr 2019 (My customer id: [protected]) and complaint number is 87995628. Till date no one contacted me yet, on 18th apr 2019 i requested again (Complaint number:[protected]. Till date the request is pending no one resolving it.

I keep on following them in mail but no one is resolving my request. I asked them to escalate this to higher level management, but they are not doing that also.

They simply send below mail every time.

Dear ravi kiran maddi,

Warm greetings from airtel!

This is with reference to your concern regarding hd upgradation for your airtel digitaltv id [protected].

As per our telephonic conversation with you on mobile number [protected] dated 27/04/2019, we would like to inform you that your complaint for hd upgradation has been registered with service request number 88188438. Our team is working on your concern on priority and will come back to you soon.

Please note that your reference no is [protected] for any further correspondence.

We thank you for your patience.

Best regards,

Dayamani
Airtel digitaltv
Bharti airtel limited.

Its almost 20days, what should i do now. If you want i will share email communication with you.

Thanks,
Ravi kiran maddi