[Resolved]  Airtel — Shifting of the connection

Address:122001

Hi team,

My airtel landline number - [protected]

I need update on my shifting request which was open on 19th jan and yesterday that is 27th jan and the person confirmed me that it will be shifted with in 24 hours and now today that is 28th jan when i am calling you for update and you guys are saying that due to disconnection request you shifting request has been rejected. this is an organisational number and there is no professionalism is showing from your side.

i have contacted escalation team member aaditya on 25th jan and he has confirmed me that shifting will be done with in 24 to 48 hours and after that i have contacted airtel on 26th and 27th jan also and i was not connected to aditya and some other excuses have been made that he is not on the desk and blablabla and after completing 48 hours on 27th jan i have contacted airtel again and asked why the connection is not yet shifted then someone from the team named shubham again told me to wait 24 hours again. and after completing 24 hours i have called you guys again and now someone from your team named neeraj singh interaction id[protected] told me that give me 2 more days.

What game are you playing with us. this is really very frustrating and stupid that i am calling you guys again and again and every day more than 3 times or so and till now

What you guys are talking about and this is seriously very annoying that you airtel is doing fraud with the customers and not behaving like professionally and just making money and not giving proper services.

Please i request you to shift this connection urgently as i am lossing so much money from this bad service as there is no other service is available in this area so i need consumer forum help to resolve this issue on priority.

Please help.
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May 11, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jan 31, 2017
Updated by chayankh
Please arrange the shifting immediately
Feb 04, 2017
Updated by chayankh
I received a call from your appellate team member sandeep sharma - senior executive from the escalation team and he is saying that the distance is far so we can not provide you the connection at your location but the thing is that in the same society House no. 98 have the airtel connection but our house number is 110 and you are not providing connection to us . What kind of discrimination you are running.

And i want consumer forum to intervene in this situation that in the same society how can airtel do this kind of discrimination towards us.

Please help me consumer forum.
Verified Support
Feb 05, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 30 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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Feb 09, 2017
Updated by chayankh
you said that the connection can not be given to our location but why?

you guys are giving the connection in the same society but not to us what discrimination you are doing with you customers and that in india democratic country.

I need connection here not any other thing.

THanks
CHayan
Feb 11, 2017
Updated by chayankh
I got a call from your side and you are telling me that i should give you a request of cancellation.

What the stupid service si this.
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