[Resolved]  Airtel — Should i pay?

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201303
Website:	www.airtel.in

Hi,

My name is Ajay and I am a IT professional. I land here in NCR on 12 July 2016. As my phone was in roaming so i visited to Airtel office after a week and request for porting the number. They offered me postpaid scheme which was good so without spending any single minute i agreed and bought the same.

I was using the number [protected] in my moto g4 plus which i bought from Amazon 3 months back. Recently last to last week someone theft my phone so i was helpless and unable to get any contact and lost everything.

I visited Airtel office next day immediately after filing the FIR and they issued duplicate sim. I request them to convert my postpaid into prepaid because i was not longer able to manage the smartphone due the incident.

At that time i was already using postpaid so they recommend me to atleast use the number in postpaid for a month so that they can generate the bill cycle. I said ok. Few days later i bought a new smart phone and installed the Airtel app.

I saw that the bill has been generated for the month of August so without any thinking i paid the dues and paid all the bill and i have a proof for the same.

Here comes the tricky part, if I already paid the bill then how Airtel can regenerate bill again and ask me to pay the bill. Since I already converted my number to prepaid I am not suppose to pay the bill because i am no longer using the postpaid number.

I issues the prepaid sim on 31 Aug or may be 01 Sep 2016 so from 02 Sep 2016 onwards i am using Airtel prepaid number.

I will show you the evidence for the same. It's not just a matter of 365 INR thought it's completely nonsense and baseless.

I emailed them and even i posted and text them on facebook page but got no response yet.

I would like to request you to please look into this matter and provide the needful solution.

Looking forward to hear from you soon.

Thanks & Regards
Ajay Mishra
[protected]