[Resolved]  Airtel — Sim card we have been using is showing other persons details

My father G Jagan Mohan Redddy has been using the phone number [protected] ever since first Nokia phones were released in India, recently since 25th September 2021 the sim card stopped working, when i went to the airtel office i was surprised to know that my father’s phone number was showing some stranger details, i surely remember submitting my father’s documents when we first took the sim and also during the updates of 3g and 4g sims.

I submitted all the proofs like 1) gas bill (connection we got it in 2004) 2) adhar card 3) Bank statements. To state that my father is the rightful user of the phone number mentioned earlier but there is no response from the airtel office Begumpet, Hyderabad.

That phone number is very important to us, so kindly let me know if there is any way of getting it back. Thank you.