Airtel — Sim Ownership Change for Deceased

Address: SHOP NO 29 16 10 1 S 29 SRI KRUPA MARKET MAHABOOB MANSION OPPOSITE TATA MOTORS MALAKPET HYDERABAD 500036

This complaint is regarding the sim [protected] in the name of my father-in-law Mr. Ashwini Jagirdar. He passed away by illness in August immediately post which the sim has suddenly stopped working. I have submitted all the required documents along with the Death Certificate to the Airtel store in Moosarambagh and Himayatnagar stores, to change the ownership to his wife Rekha Jagirdar.

Due to sim unserviceability, all financial transactions since the last 4 months have been on hold. The store is just not resolving the matter. They are sticking to the point, Death certificate is not sufficient. Please advise and request to help us in resolving this matter. its more than 4 months we have been struggling with Airtel. Also, the nodal officer has confirmed that Death Certificate is sufficient and that legal heir certificate will not be attested for sim change, but stores are not accepting.