[Resolved] Airtel — sr 78281063 / sr 78224493 / sr78140529 wrong recharge reversal for airtel number [protected]

gsrivast

from Mumbai, Maharashtra

Address:	500089
Website:	www.airtel.in

Hello team,

I have been following with you since multiple days and every time a new request is created and 2 days after date is given.
Sr78281063 / sr78224493 / sr78140529
Can you please give me a deadline when can i expect the recharge reversal to my icici bank account.

Attached all the document.

Issue :
On 2nd july 2017 i had made a recharge payment of rs. 31, 265 towards mobile number [protected] by mistake.

It's my chennai number which i used in 2009.

Currently it is not working or owned by anyone.

I request you to revert back this transaction to my savings account (Icici : [protected]) through which the i have made the payment.

Ph : [protected]
Backup phone : [protected].

Please help me out its very urgent.

+1 photos

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Sep 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 01 August 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Aug 08, 2017

Updated by gsrivast Hello Team,

Its being more than 10 working days and i have not received any credit as requested on following tickets which are like clone tickets to extend that deadline every time i send an email to enquire about status.

SR78281063 / SR78224493 / SR78140529

Can you please provide an deadline and honour that request and let me know if you need more document or information.

Last deadline was given was 3rd August(SR[protected] and that has also way passed.

Please help me out on this and provide an estimate when i can expect the money in my account.

Thanks
Gaurav Srivastava