[Resolved]  Airtel — Still my number [protected] not active before 17/feb at 7:00 pm

Address:

Mathura, Uttar Pradesh, 281003

— forwarded message —
From:
Date: tue, feb 28, 2017 at 3:19 pm
Subject: re: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.
To: [protected]@gmail.com

Dear anil goswami,

This is in reference to your email delay activation your airtel postpaid number [protected] to prepaid.

I completely comprehend your viewpoint and sincerely apologize for delay in response from our end.

Basis our discussion on [protected], i would request you to kindly visit to the nearest airtel store in order to activate the sim from your end.

Further, i would like to inform you that your new sim[protected]u has already been paired with your mobile number [protected].

For further queries, please write back to us.

Customers touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Rishabh nag
Bharti airtel limited

— replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 24/02/2017 03:53:49 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that as per revert received from concerned team your have to visit nearest airtel store and take new sim of same hlr. Further, i would request you to write back to us with sim number so that i can validate and assist you accordingly. For any further assistance, please write back to us. Customers touch points: level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely rishabh nag bharti airtel limited — replied message — from: nodalofficer. [protected]@in. Airtel.com to: [protected]@gmail.com sent: 22/02/2017 12:28:51 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email delay activation your airtel postpaid number [protected] to prepaid. Basis our discussion on [protected], i would like to inform you that your concern is escalated to our team and you will get an update in next 72 working hours. For further queries, please do email. Customers touch points:level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely archna dabral bharti airtel limited

— original message —
From: [protected]@gmail.com
To: nodalofficer. [protected]@in. Airtel.com
Cc:
Sent: 21/02/2017 04:37:54 pm
Subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear ma'am

But my number is not working now also. Today i meet your store manager and show the sim. Its don't have any network.

I know the number is in prepaid now but without any network how can i call 59059 and how to clear my verification process.

So please cheek the status i really sad when i complain to you again and again.

Please help me. This number is very important for me and my business also.

I hope this time you all are help me.

Thanks with regard

Anil goswami

+91-[protected]

On tue, feb 21, 2017 at 2:32 pm, wrote:

Dear customer,

Greetings from airtel!

This is in reference to your email enquiring about the status of migration of your airtel postpaid number [protected] to prepaid.

I regret for the inconvenience you have experienced.

I have escalated the case to the concerned team and as per the revert from the team, i would like to inform you that the number has already been converted to prepaid.

Thanks for reaching out to us. Delighted to assist you.

Yours sincerely

Nandhini manickam

Bharti airtel limited

— replied message — from: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com to: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com sent: 14/02/2017 03:31:32 pm subject: re: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid. Dear anil goswami, this is in reference to your email regarding postpaid to prepaid conversion of your airtel mobile number [protected]. Basis our discussion on [protected], we would like to inform you that we are coordinating with the concerned team with the service request number sr 74014576 and your issue will be resolved in next 48 hours. We are sorry for all the inconveniences caused to you. Customers touch points: level 1: customer care: 121/198 and hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: hyperlink "mailto:appellate. [protected]@in. Airtel.com"appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website hyperlink "http://www.airtel.in"www.airtel.in for a range of products and services. Yours sincerely ankita mishra bharti airtel limited

— original message —

From: hyperlink "mailto:[protected]@gmail.com"[protected]@gmail.com

To: hyperlink "mailto:[protected]@airtel.com"[protected]@airtel.com;hyperlink "mailto:[protected]@in. Airtel.com"[protected]@in.­airtel.com;hyperlink "mailto:nodalofficer. [protected]@in. Airtel.com"nodalofficer. [protected]@­in. Airtel.com

Cc:

Sent: 14/02/2017 11:51:13 am

Subject: fwd: 5th time complaint about the status of migration of my airtel postpaid number [protected] to prepaid.

Dear team

Today i meet your office boy on your mathura store.

He say that sir we are loss your documents by mistake when we found your problem will solved.

Please tell me who responsible your office boys.