Airtel — Stolen 3g data from mobile account

Chidanand Umranikar

Address:	400708
Website:	www.airtel.in

During past two-three months I am facing issues with the mobile internet
service provided by you. My mobile data pack balance is coming to zero all of a
sudden without actually I using it. Initially I ignored it thinking some
mistake from my end.

But today it happened again. My mobile data balance before going to bed
yesterday night was more than 1.5 GB. Today morning when I started the data
service, I received the message stating 100% data usage alert. Please note that
I have 3123MB of data plan activated with billing cycle starting from 26th of
every month. My mobile internet usage is limited to only reading news paper,
Gmail browsing and nothing else. I update all my software's only while in Wi-Fi
network in office. I am unable to digest how 1.5 GB of data can be consumed
with disabled data service during night.

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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Mr. Umranikar,
This is with reference to your post dated 5 November 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@airtel.com
Regards,
Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Chidanand Umranikar

Hello Mr. Umesh,

I have mailed the details to the mail id provided by you as above.

Kindly check and do the needful.

Best Regards,
Chidanand Umranikar