Airtel — suspension of airtel digital tv connection id : ,[protected]

Address:

123, Grand Apartments, Fraser Road, Patna 800001, Patna, Bihar, 800001

My Airtel Digital TV Customer ID is [protected]. I sent for activation the selected channel packs worth monthly subscription of ₹565.22 ( screenshot attached ) and accordingly recharged my account on 25Feb, 2019 with ₹570/= in round figure (scanned receipt attached) which by any commonsense should have been valid till 24 March, 2019. But surprisingly enough, my connection was suspended on 15 March, 2019 itself, i.e., 9 days still remaining before the expiry of the validity of my recharge. An SMS was sent to me saying that my monthly subscription was for ₹814/= and this figure appears on my Airtel Apps also. But how come ?

I would certainly want to know from Airtel authorities why has it happened, and also clarify the value of the my pack I subscribed and recharged for ? The Airtel Digital TV Customer Service Platform presently is just inadequate to address issues like this and many more such problems that customer may come across.

I look forward to your immediate response in this regard and hope the issue would get resolved soon.

B K Sinha
123 Grand Apartments
Fraser Road, Patna 800001


Airtel DTH payment receipt_25Feb2019.jpg