Airtel — swapping of airtel sim from 3g to 4g (new sim, issued, to unknown person without any identification) fraud of rs - 1 00 000.00 need compensation.

Dear sir,

Mobile no + [protected]
Name : prabhakar rai
Address : orient craft limtied
7-d maruti industrial area sector - 18
Gurgaon.

Dear sir,

On sunday dated 06/05/2018 i received a call from mobile no - [protected] at 11.32am, saying that i am calling from airtel and your sim will be closed and you have to change the sim from 3 g to 4g.
For this he asked to send a sms on 121.
Just after that my sim was blocked and no massage was coming on that.

Next day on dated 07.05.2018 a fraud of rs 1, 00, 000.00 occurred in my icici bank due to this fraud and sim which was delivered to some unknown personnel without any identification.

On same date we filled a complain to customer care of airtel to block the mobile no.

Now you are requested to pls identify the store and person from where this sim was issued without any identification and fraud happens with me.

In connection to this you are requested to pls compensate the amount of fraud and mental harassment happen to me and my family.

You are requested to please clarify with documents and proof.
My concern :
1. How come the fraudster was in possession of new airtel prepaid sim without requesting them against any customer and submitting any document for the same.
2. Are your unregistered sim available in the black market for any type of anti - social activities and it can be purchased like toffy and chocklet.
3. Will you still brush-off everything claiming zero responsibilities and saying that you cannot trace sim or the owner. Being a so big company (Bharti airtel).
4. What are the rules and regulations of your company to safe the private and confidential identity of the customer.
5. How can we identify the fraud when the old sim was blocked and no sms was coming on that.
6. You are rwquested to please identify this mob no - [protected] and file an fir against this process at your end. (We hope such a big company have some legal team of proffessionals)

Note : at last but not least we have mailed this issue to your nodal officer but no response has been received. ('nodalofficer. [protected]@airtel.in'), 'dthnodal. [protected]@airtel.com'

Regards
Prabhakar
[protected].