Airtel — there was no activated of recharge/top-up even though i paid money rs 488

Address:

Jammu, Jammu and Kashmir

Dear sir

My mobile no is [protected], i have offer rs 448 for 82 d, 115bb, i paid the money and the paid status was successful, however, there was no activated of recharge/top up... Still there was no internet, not possible to call, whenever, i call it says that no available balance.
... Please help me...

Payment status completed successfully.
Transaction status transaction successful
Transaction details
Reference number [protected]
(Please note this for future communication*)
Transaction id oxisbi26767925
Service etop*airt*jk, [protected]
Bank transaction id igadmakab7
Transaction time 5/7/2018 10:41:35 am
Recharge amount rs.448
Contact oxigen customer care at[protected] or mail at sbi. [protected]@myoxigen.com