[Resolved]  Airtel — Transaction is done but not shown in portal

Address:	MUMBAI INDIA
Website:	www.airtel.in/bank

Namaste,
on date 18th march 2021 time is 19: 12 in transaction to airtel bank app for payment electricity bill rs. 970:00 all processes completed payment payment deducted from my credit card xxxx xxxx 1712 (punjab national bank credit card wisa.
But i got sms from bharti airtel bank portal transaction is failed. Immediate i call to airtel hel desk no. [protected] and pnb credit card help desk no. [protected]
1) airtel help desk officer answer that we have not any information about transaction only talk to your bank we can not give information about your transaction
2) and pnb credit card officer inform that your transaction is not completed kindly call after words after on date 23rd march and 26th march i call again pnb credit card division answer that transaction is completed

also call to bharti airtel bank airtel on 26th march 2021, answer is as it is also i e mail to both bharti airtel and pnb for this disputes
today i attach both screenshot of sms from bharti airtel and pnb credit card 2) also attach pnb transaction dispute form 3) also e-mail letter from pnb credit card division letter

so kindly advise and guide to me what can i do for me