[Resolved] Airtel — Unable to recharge after converting SIm from postpaid to prepaid | |||||
I have converted my Airtel number ([protected]) from postpaid to prepaid today. When I try to recharge error msg appears 'Please enter a valid Airtel number'. I checked with the customer care as well, they said that the number is active and functional. I can receive calls but not able to make any outgoing calls because of insufficient balance. I tried to log a complaint at Airtel site, but after filling the details I cannot even click the Submit button. I have been using the same number as postpaid for years. This is a very poor service from such a reputed brand. Was this information helpful? | |||||
Dec 23, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 18, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 17 November 2016 We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 18, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 November 2016 We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 22, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 17 November 2016 We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at [protected]@in.airtel.com Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 13 Comments | |||||
Comments
I am also having same problem but sent mail to [protected]@in.airtel.com waiting for response. After conversation from postpaid to prepaid not able to recharge online.
Reply
Anick Saha's reply, Aug 19, 2017
And why on Earth did you rate these stupid Airtel people 5 stars? :P
It has been a month since I converted from postpaid to prepaid and I couldn't recharge my mobile either online or at payments bank. I need to go to Airtel Relationship Center for recharge and even after complaining about it over there, this issue doesn't resolve.
Same with 2 others I know. Airtel doesn't care?
Same with 2 others I know. Airtel doesn't care?
I too have the same problem. I tried converting from postpaid to prepaid and now unable to recharge. Airtel store guys r helpless. Contacted customer care and they don't give a TAT for resolution. They give some denomination of recharges which will deduct the amount from bank but will not get recharged.
I am not able to recharge after migrating from the postpaid to prepaid.
Airtel people not worth to get "0" rating, Airtel network become worst nowadays. Out of experience I am telling kindly don't take airtel network connection, Those people are liars, cheaters, big frauds. I am not getting any bad words to scold them. Even I am facing same problem with airtel people, I understood one thing these people never service for a long time If they keep the same service in future.
Same issue occured to my Airtel number aslo, but try to do recharge from Google pay if you have, it's now working I am able to make calls from my postpaid to prepaid converted number
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This problem still exists. I converted my postpaid sim which I have been using for 11 year to prepaid. I did this at Airtel store . The representative was sure the conversion was successful. When they tried to recharge the mobile number, it kept failing. They have been trying for past two days still they know how this can be resolved . Now when I check these posts which 5 years old I am not why such issues are not corrected. Not sure they will be able fix the issue. I may have to port the number to different service provider. Never expect such issue with Airtel and they keep boasting abt their service. Not sure how they are planning to reduce the complaints count to zero, if they dont know how to resolve the issues.
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