Airtel Complaints & Reviews

I had done port from DoCoMo to Airtel. That time the Airtel retailer said that the MNP offer is 2sec/1ps. My friend Santosh also had done port to Airtel the MNP offer.
But my Airtel plan activated 1sec/1ps. My friend Santosh's plan activated 2sec/1ps.
Please activate my plan 2sec/1ps.
I hope on Airtel to provide good service to it's customer.
Thanking you
Your customer,
SHIVASHARANA NARONA

Dear Sir,
I Syed Akbar consumer of Airtel network since one year. Last week I have taken a add-on postpaid connection on Oct 28th in Airtel . I have submitted all my documents and clearly requested them to activate the connection as early as possible as I need it for my home. I am travelling far away from myhome to office everyday and I need to have interaction with my family members. But till now the sim not been activated. I have been following with Airtel customer care everyday but they are giving false commitments stating that they will activate within 24 hours. And today they told I need to go the Airtel outlet and tell them to submit my documents which is not possible for me as I have to leave my home by 7am everyday. I kindly request you to take action and do the justification for me.

Regards,
Akbar.
PH no. [protected].

From: pankaj singhal
Date: mon, oct 31, 2016 at 2:00 am
Subject: re: regarding airtel mobile number [protected]
To: appellate. [protected]@in. airtel.com, [protected]@airtel.com, appellate. [protected]@in. airtel.com, nodal. [protected]@in. airtel.com, [protected]@bharti.in, appellate. [protected]@in. airtel.com
Cc: net

Hi,

I haven't received any response on the trail mail, how many more days do you require!

I need an immediate resolutions to below issues:

1. re-taging of my earlier corporate plan (wipro - 399 plan - 14 my packs), current plan being linked is 199 individual after porting! why was my corporate wipro id card was taken as proof for corporate plan during the porting process!

2. incoming roaming wavier in the latest bill as per commitment to me prior to beginning of my porting process on 5th oct 2016. to begin with porting on 5th oct was been guided to me by your airtel customer care supervisors and also ensured that your incoming roaming charges will be waived of automatically in upcoming bill as respective actions are taken in the system. but in the current bill being received has this charges included! also, my earlier balance of airtel 1.1 gb of 4g data is not carried over!

3. return of earlier documents being submitted on 5th oct, airtel express store, sector 21c, faridabad. i am been bluffed / fooled by airtel stating that the earlier documents being shared by me are shredded where as your airtel store states by calling on 21st oct that he has the documents being shared on 5th and would i continue the porting process!

What happen to escalations being raised in system for the airtel express store, sector 21c, faridabad, since 10th oct 2016 till date!

There are piles of issues and i never expected this from airtel after my long-term association with you!

I hope that the needful is done and i do not have to migrate and begin my appeal about your misconduct in the right channels such as wipro hr director, trai, public forums, socail media, consumer court, etc.

This is my last and final reminder mail!

Regards
Pankaj singhal

On fri, oct 28, 2016 at 2:45 pm, pankaj singhal wrote:

Hi,

My number "[protected]" got ported finally just now.

But then it was ensured to me that my corporate plan (wipro - myairtel - 399 - 14 my packs) will be continued after porting.

The sms received states the plan name: airtel new special value 199 plan - dl, why is it so?, when it was clearly mentioned over which plan to be activated along with wipro id proof!

I spoke to customer care supervisor (rakesh kumar) just now, wherein, he states the current plan activated is individual 199 plan and he cannot raise any ticket against this for further action.

I have not received any further communications about the waiver on incoming roaming charges on my number for the current bill as per your earlier commitment and also, i am yet to receive my documents submitted on 5th oct.

Regards
Pankaj singhal

On wed, oct 26, 2016 at 10:57 pm, pankaj singhal wrote:

Hi,

Yet my number "[protected]" is not been ported, as per last update received via sms was that it will be ported by 24th oct 16.

I was enforced to resubmit my documents on 19th oct again by sagar arora (customer services, bharti airtel ltd.) stating that my earlier document being submitted for poring on 5th oct at sector 21c, airtel express store, sector 21c, faridabad are shredded and i kept on stating its not the case.

On 21st oct, i received a call from sector 21c, airtel express store stating that he still has all the documents and would you like to proceed with porting and requested me to regenerate porting code!

What kind of professionalism is this?

On 5th oct, i am been committed by airtel that the incoming roaming charges on my number will be waved off for the current billing cycle. sagar arora and piles of customer care - supervisors ensured that they can see such request in the system and you need not follow-up for that. i have received the latest bill which includes the incoming roaming cost.

I hope that the incoming cost is waved off with immediate effect as per your commitment and process on porting to be expedited further.

Airtel definitely need to improve on the porting process with educating your ground staff and customer care as i am facing the porting issue 2nd time in this year!

I never expected such a experience from airtel for which i am long-term customer since 2011.

Thanks.

Regards
Pankaj singhal

On tue, oct 18, 2016 at 11:58 am, pankaj singhal wrote:

Hi,

Reminder!

I haven't received any update.

Regards
Pankaj singhal

On oct 16, 2016 14:27, "pankaj singhal" wrote:

Hi,

During yesterdays discussion, i am been enforced to resubmit my documents for porting which are already received by your airtel store on 5th of oct 16 and airtel as per confirmation. i am also been advised that if you are not resubmitting documents, then you are free to move to other telecommunication carrier.

If you refer to my trail mail, its airtel staffs who informed me to proceed with porting process on 5th oct. i came to not know about 90 days requirement latest by 14th oct after pressing hard over discussion with piles of customer support - supervisors!

I would like to know what happened to my previous documents i. e. self attested passport, wipro id proof & filled in porting form with attested photo?

If you are recollecting the documents then share by when would i be receiving the documents already being submitted and how would i know they are not being miss-utilized?

I was surprised to receive such an update from airtel, whereas day before yesterday i received an assurance from piles of supervisors that the number would be ported without any documentation and within next 48 hours.

I am really disappointed with the unprofessional behavior and attitude from airtel, which is kind of repetitive with respect to porting on july as well as oct.

I am looking forward to quick resolution over porting.

Thanks.

Regards
Pankaj singhal

On sat, oct 15, 2016 at 5:19 pm, net wrote:

Dear mr. singhal,

This is with reference to your e-mail dated 15th october 2016, regarding delay in porting of airtel mobile number [protected].

As per your telephonic conversation with the undersigned dated 15th october 2016, we would like to inform you that we are working on the highlighted concern and we will contact you regarding the same, latest by 18th october 2016.

If you have any further queries/concerns, please contact us at [protected]@airtel.com. we will make every effort to revert with a resolution as soon as possible.

Regards,

Sagar arora

Customer services

Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: appellate. [protected]@in. airtel.com;appellate. [protected]@in. airtel.com;appellate. [protected]@in. airtel.com;nodal. [protected]@in. airtel.com;[protected]@airtel.com;[protected]@bharti.in
Cc:
Sent: 15/10/2016 01:05:34 am
Subject: airtel mobile no: [protected] - mnp portability from pune, maharashtra to ncr

Respected sir / madam,

I am long term customer of airtel, ncr circle since 2011, and i am facing issues over porting second time since july 2016.

On july 10th 2016, i raised an portability request for mnp to airtel, pune and after lot of escalations the porting request was tagged in your system on 16th july.

I have returned to ncr on 29th sept 2016 and after following up customer care, visited one of your airtel store near my premises on 5th october:

Airtel express, shop no-86, huda market, sector 21c, faridabad - 121001 on 5th oct 2016

As per informed process, i shared all required documents along with photos and signed form to store. post which i was handed over with a new airtel sim on 5th of oct itself, details of which are attached. i was assured by airtel store that my number will be ported within 7 days.

On 10th oct, i called up airtel customer care to check on the progress of my porting, they informed that there is no request as such for porting in the system and we haven't received any documents as of now, to which i revisited the airtel store above and i was surprised to here that the store informing me that they will not be doing the needful and i wasn't even returned with my documents being submitted earlier. store also had a misbehavior and with that i am never going to visit this store again in my life.

Immediately after that, i escalated the case by having a long discussion with your customer support - supervisior, he ensured that this issue is being escalated to right channels and i have raised a request to our back-end team for your mnp request which will be served within next 72 hours. also, an escalation is raised against the airtel store.

Till 14th moring, i did not receive any update on porting, i again started a conversation with piles of customer support - supervisors where in they informed that on 10th there was no escalation being raised against the airtel store. after pressing to hard, surprisingly, i was been conveyed that your 90 days were not over and we have not received your documents.

After several follow-ups the actual escalation was being raised formally against the airtel store and assured that the back-end team will resolve this issue within next 48 hours, and also i received a call-back from escalation team. the person along with whom i had conversation, i briefed him entire scenario and he also agreed that 90 days are over. he was even more pathetic and absurd in the later conversation by stating that i have to revisit airtel store and start with submitting my documents again and start the portability freshly and if you want to port it to other carrier you are most welcomed. if i have to carry out a fresh porting process agains, then i will do it with other vendor and not airtel in that case.

I decided to talk for one final time with your customer support - supervisior prior to moving to another telecommunication carrier to understand what is current progress and whats there in the call logs against the revert i had to receive as per your sla of 48 hours. i am been informed that its been further escalated again and i will be receiving and call back tomorrow.

I do not understand on how airtel is functioning from an process stand point?

I will be waiting till tomorrow and post which, if i do not receive any updates on my portability then i am processing my portability with a

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Shreemannarayan*
*Mobile*no[protected]

Yesterday central customer service airtel gave me commitment to give 5gb data. But still not received. And now gave 5gb but still not fulfilling my demand. Please solve this other wise I will Port out 1000 people from airtel.

Pura jutha he Airtel
Pura hendustan me
Batavu gaa k Airtel chor he

Bata he kya or deta he kya

Pura Airtel kaa staff bekar he

Plz call me [protected]

Dear sir,
to day i'm recharge my airtel no. [protected] is 20 rupes. that recharge is suscufull after some time my account redeem my all balance. i do not have take any service and schme.
with in my knowledge company are wronge charged my acccount just i want to refund my redeem balance...if you concern that my alternative no. is [protected] so please solve my compalint

Hello i am a jio customer, whenever i make call to any airtel user it always get busy and an automated voice comes i.e "इस रूट की सारी सेवा व्यस्त है कृपया थोड़ी देर बाद कॉल करे" . I keep on calling and again thia voicemail comes.And when i call to same airtel number with any other network provider it connects and then i can talk . So i want to file a complaint against airtel for not accepting calls for jio customer.As i am customer so i will choose the best for me and hence i found jio provider best for everything and this not a business principal to not to accept the calls of their rivals.If they keep on doing so then this will be a big havoc for them.Please try to take convey this message to head of airtel and give me the judgement.otherwise i will take this issue to more higher authorities.

This is vijaykumar, I've opted for airtel postpaid through porting of my Vodafone number on 22nd october 2016 and the process has come till the Tele verification but unable to complete successfully because unable to connect 59059 using basic mobile also. Regarding this I've already complained to many officials but ironically no action is being taken, not even responding to the complaints.I reached airtel store also but problem not resolved then I complained to customer care (complaint no.[protected] but no use, the problem still happening. I am unable to make calls and receive calls, after replacing SIM card also. I lost my job oppurtunities and many important calls due to this problem. Please take action and solve this issue as soon as possible as i am facing a lot of trouble regarding this..hoping for the quick action..

I Mrs. Laxmi vaidh, i recently ported my reliance number([protected]) to airtel prepaid. my new sim got network after about a week than i proceed through tele-verification. the tele-verification was done successfully. they said that my service will start within 15 minute. But today its 15 days still my services are not started. i went to nearest airtel store but i didn't get ant solution.

Respected Sir,

I would like to brief you below my grievances which is being faced due to AIRTEL connection/network for [protected]

1.I had approached to Airtel Branch at Bidadi, Karnataka 562 109 recently to check out the best feasibility o[censored]p-grading my connection for my residence.

1.At the time of discussion they suggested me to opt for CUG 99 plan ( 400 minutes local calls & 200 mb data costing Rs99/-) for which I accepted the same.

2.When the plan was activated, I could find out that they have installed a different plan (Costing Rs.299/-) which was quite exorbitant to me. When again I went back to clarification, they could not convenience me and without my knowledge once again they have installed a different plan (CUG Rs.149/-) which is also beyond my limit. Moreover they did not inform, if they have only used the required plan.

3.On the above, I have complained to the necessary officer’s in-charge at Airtel, Karnataka for which they have not taken any action on this nor responding back to me.

As such I am not able to switch on to other networks and bound to pay high charges for no reason and also I am not comfortable to pay huge amount to Airtel for which I have not committed to them.

Initially my number was under Airtel lifetime prepaid scheme for which I had paid Rs.1, 000/- during that time.

Please NOTE: I have not signed the applications, for the above Plans which Airtel have installed. Probably they have forged my signature and blindly running the unwanted Plan to my connection.

On the above circumstances, I request your goodself to please intervene with Airtel and sort out the above issue and they are to re-fund the life time amount (Rs.1, 000/-) Plus Rs.300/- activation charges Plus the Bill paid of Rs.60/- totalling to Rs.1, 360/-.

Thanks & Best regards

Raghunatha.s.

On 16 october 2016 i did recharge from www. Airtel.in for prepaid topup recharge at 3:28 pm of rs. 205, and as per airtel senior supervisor mithilesh shende, whithin 2 hours consumer get the topup money but did't receive and not message from airtel saying that your transaction is successful or not. So i thought it is unsuccessful because i did't receive top up amount in my mobile. Because of this i did again recharge of rs. 205 at 6:30 pm but same happened i didn't receive any sms from service provider and i did't receive money in my account within 2 hours. So same procedure followed by me for next third time recharge of rs. 205 at 8:56 pm, but this time successful. Now i receive money rs. 615 in my account but this amount of recharge is for special recharge package which is not mentioned on their front webpage. So i thought it is under full talk time package. I have to use this money within 14 days otherwise it is waste. And same happened and i tried to call costumer care of airtel and told me that they can't refund the money of rs 400 the reason is i have to take care before recharge. But mine question is anybody illiterate person don't understand their policy so it is totally cheating from airtel.
Airtel senior supervisor mr. Mithilesh shnde suggest me go to consumer forum and complaint about airtel and let's see what happened.

Dear sir,

I would like to acknowledge you that my postpaid number [protected] have an outstanding due balance of rs.1609.22. And my number has been temporarily deactivated since 0ne month. However today i have paid an total amount of rs.1050 against the due bill amount in the airtel gallery shop. They told me that my number will be activated within 30 mins after switching off the sim.. But till now my number has been reactivated. Kindly sort out this issue at the earliest.

Thanking you for your prompt reply.

Dear
Sir /medan
I have a airtel prepaid sim no [protected] this sim used by my friend last 3 month, and i feel he use the illegal activity now i returned my sim from him for my safe side that i want to know about last two month call and sms details please help me to know about this.

Thanking ypu
Abdul shamim
S/o abdul saheed
(M) [protected]

Hello,
The is Srinivasa Reddy L, Today(6 Oct 2016) morning have made below 3 transactions in betweem 6:00 AM 7:00 AM through my airtel app and reconized that first 2 transactions went fine bet not thrird one Rs. 150.00 recharge to +91 [protected].

I was experienced same kind transaction failures earlear also, but not deposited the amout back to my bank account. It seems to be a big disgusting from the airtel and other gateway transactions. Even I had a bad experice with response from customer care HYPERLINK "tel:[protected]"+91 [protected].
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Hello,
I have made the recharged transaction on 06 Oct 2016 with the amount of Rs.150.00 but the amount is deducted from my account and but not credited into my Airtel account HYPERLINK "tel:%2B91%[protected]"+91 [protected] on 6 Oct 2016.
same day (6th Oct 2016 )I have communicated with the Airtel customer care and come to know the deducted amount Rs. 150.00 will be reverted back with in 5 to 6 working days, but still today amount is not credited into my bank account.

Today morning I have called the Airtel customer care +91 HYPERLINK "tel:[protected]"[protected] and spoken with Purnima Uyuri then she confirmed the amount Rs.150.00 will be credited in into my account on/before 24 Oct 2016 at 7:30 PM.

So, I hope you can understad the issue and resolved the issue ASAP to credit the amount Rs. 150.00 ASAP in my back account.
Thanks and Regards,
Srinivasa Reddy Lakkireddy.
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Please find the details from HDFC bank and investigate the issues ASAP as requested in below mail chain.
Dear Mr. Reddy,
Thank you for your patience and co-operation.
At the outset we sincerely regret the inconvenience caused to you.

As we have checked the details, the amount has been successfully updated at billers end. We would request you please laise with merchant for further clarification
The Reference Number for your query is[protected].
For any further assistance and for all your Banking needs, you may please contact your relationship Manager Shanthini R on [protected]

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -
Warm Regards,

Supriya Londhe

Customer Service Officer

Customer Support Team

HDFC Bank Ltd.
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Dear Customer,

Greetings from airtel!

This is in reference to your email regarding online recharge benefit not received for your airtel mobile number [protected].

As discussed, your concern regarding online recharge benefit not received for your airtel mobile number has been explained.

We have verified our records and found that, there is no transaction for recharge of Rs. 150/- on[protected] for your airtel mobile number.

Further, we have already credited Rs. 150/- to your main account balance on[protected] on your airtel mobile number.

Dial *121*2# (Toll free) to check your mobile balance and validity.

Thanks for reaching out to us.

Delighted to assist you.

Best Regards,
Sowmya Akula
Service Specialist
airtel

Pavan Kumar V/Ravikumar S has also confirmed that transaction has not received the Airtel.

you can refer the attached screenshot file for the transactions list from my bank AC and Airtel.

Regards,
Srinivasa Reddy,

Hello,

Currently i am using 499 plan for my airtel post paid connection. I am getting a bill of more than 1000 rupees for my current set up of the packs provided in this plan. I am not able to reset the packs online as mine is a corporate plan.

I want to reset the packs you are providing in 499 plan. Please help me resolving this issue asap.

Thanks

On 1st November 2016 I m dial *121*1# show recharge with 96 get 1gb 3g data for 28 days. I got this offer after recharge I got a message...
Thanks for recharging with Rs.96, your validity has been extended to 28 days. To check balance dial *121*2#. But today my data pack was expired. Who? And debits my A/C Balance. Resolved your problem and refund my Balance & data.

My mobile no [protected]

On 23 rd all of sudden my sim card incoming outgoing barred without intimation. Customer care asked to resubmit proof i did at srivari enterprises palamaner. They told today tomorrow issue will solve. Now talk with customer care we are doing service we will not update status. Need to wait weeks months. Blaming trai. Im loosing lot of calls please respond regarding this and solve my issue.

I have been trying to activate my 4g sim since last week...whenever I send 1 to confirm the swap it says unable to process request...please tell whats wrong...I want the 4g packs...
Also.in the rs 1497 pack...we get 6gb immediately and for 1 year we get packs for low rate...So I want to ask can we recharge with those packs any number of timrein that 1 year...please respond...
Thank you...

Dear sir
This is to inform you i lost my mobile - htc desire-826, imei no - [protected].

Can you please track my mobile no - [protected].

I have not block my airtel card i have lodge and fir no - 1046/16 dated 02.11.2016.

I lost my mobile in thane district, town - shreenagar, wagle estate, maharashtra

Please do the needful help.

When somebody calls me my phone doesn't ring and appeared to be switched off. Sometimes while 1st attempt it may ring but maximum time it says switched off.Since I have ported my number from Hyd. to Pune I am facing this issue subscriber was the Airtel only.
Complaint no: 72168409 automatically resolved without any call/assisstance no help at all.
Facing serious issue as I don't know whosoever is calling me. Hampering
my job profile

On 28-oct-16 i make complaint on my broadband connection 40mbps speed not connect in stable.my reference number is 74824834.i told to call back by back end team but past four days your team never called me till now

today[protected] i called to your customer care at 1.41 pm first customer care not connecting to senior manager and they cut my call.And second customer care talking harsh to me and not even connect my call i wait more than 30 min. so i need to file a case on both customer care

Already i file case on your customer care on 28-oct-16 reference number is 74824918.you people waste not response to customer care.

your people not even whatcustomer telling my modem 40mbps is connecting only.
but when i on wifi 40mbps it not connecting it only coming 16-25mbps your customer care noted that network is not working these is how your people noted in notes

And this issue will sure go to media and reflect your air-tel ... i already file a case on your team i have all the proof like mail and recording and reference number

Every month i am complaint only for this time i am going make this issues to media...

very worst services...your people not arrange call back also then why are telling best services in telecom operator...

And this issues not clear
Be the part i have referred my two relatives for new connection so i have inform to my relatives also i disconnect the new connection you people never give best solution to me and not ref-feral benefits also to me and offer

finally i lost everything because of your air-tel i dont need your connection very worst service u cheating customer care.

These i last mail from me we face your legal adviser in air-tel and we see in consumer court

thank you
good bye to worst cheating no 1 company in telecom network

Regards
vignesh