Airtel Complaints & Reviews

My airtel digital tv consumer no. is [protected].

I have the above connection since the last 6-7 years and have changed my set top box nearly 4-5 times on the advice of the airtel service engineer. last year the service engineer suggested that i buy a new model hd set top box with recording facility with the dolby sound facility if i want a good reception, which i did by making some extra payment and which worked fro some time...

My airtel number [protected] was disconnect without any notice. Customer care told they are helpless. Visited airtel store, they are too helpless. No trace of my number in any record, that is reason they are helpless.

All my bank and various online verification are connected to it. I'm totally stuck. Could i get any help from here.

I had to go through lot of trouble, i traveled 30 km to visit airtel store. I had line in bank to change my phone number. Still many more trouble to come.

Hi sir hope u doing well.
My name ryaz mohammed my number [protected]. I i would like to inform u that my number has been deactivate since last 6 month. I am in abroad i have lots of contact in my sim. I have given this number most of companies, banks and relatives too that’s why i am requesting to you kindly activate my sim as soon as possible. I will be very thankful to you for your kind act

With much regret making this note that it seems that Airtel members do not want to do needful even after so much acknowledging.

I have already given my mobile and alternate numbers to yourself in the fill up form, and have met Mr Dhiraj Sharma, and cleared all the pending formalities which he asked about letter head.

And once again acknowledging yourself that I have not received any airtel call neither from Airtel or from Mr Dhiraj. And Mr Dhiraj himself confirmed that it is pending from their end only ie (Airel backend). and initially it is taking time else everything is ok and have received all the documents.

Once again bringing to your kind notice to do needful as it is 3 weeks now.

Thanks and Regards

Customer
[protected]

Airtel department has deactivate my 4 years old airtel number [protected] without any notice any massage. Due to this problem i am unable to do any transaction and any communication. This is truly bad service of airtel. After reminder of several time due to network issue they are not resolve the issue.
4 days before i have changed 3G sim 4G airtel SIM. now sim has been deactivated by airtel dept. without any notice any sms. Now current balance of airtel SIM above RS:400/- and sim has 2GB of 3G data.
Kindly resolve my issue in top priority.

Hi, i am unable to send sms even after updating the sms center no. On my android phone. I followed the below steps mentioned in one of the comments. But no luck. Please help me in resolving the issue.

Dail *#*#4636#*#*
Then click on phone information
Scroll down
Click on update button
You will see the service center phone number there..

Now update the service center number in your mobile with this number including +91

I have paid rs 1000 for getting of new broadband connection.. After one week, i got message your area is not feasible for broadband connection. I have applied for refund of amount through online refund air-tel website.. Till now i did not get any response from any one. This is the worst response i have nt seen till now. Earlier, i had opinion on air-tel about their customer service. I am hoping that you will help to me on the refund.
CAF no: BHO40249461
Refund ref no: AOR626518
My alternate mobile no: [protected]

Hi,
I work in a noida based it company, and the company had issued me a corporate sim of airtel.
I have never activated international roaming pack on my phone. Since being a traveller i know the risks of having a internatonally activated sim and their corresponding bills. Airtel charged me rs 2.5 lacs for the usage of 222 mb on my phone which i haven't intentionally used.
Below are the few points that baffles me:

1. I got a message from airtel just half an hour prior to my departure about "going abroad? Check the attractive roaming plans"
(I have not used my number to book flights, i am quite interested how they could pitch perfectly sent me the text)

2. I checked the link, but there were no plans for the countries i visited. Somehow i was landed into my airtel app. I checked and found nothing.
But the customer care says i activated international roaming from the app, which i disagree. They say i have activated a 149 rs plan.

3. Even if i have done it mistakenly, i don't remember a pop up or warning that i have activated international roaming pack and below will be the charges. No transparency on the pack 149, even when i go in the website and try to find the rates.

4. Importantly, 17 point on their international roaming policies say that " for a corporate sim cant be activated without any formal communication from the company's coordinator. Nothing of such happened

5. Also, my companys corporate credit is rs 60000 since its a small startup. Why, account was not closed after crossing the limit. Leave about not closing it, why there is no warning mail sent to companys coordinator

6. 222 mb's cost turning out to be 2.5 lacs rupees make no sense, even to the richest man on earth. Why to have such pack at the first place? If you have, why it is not even clearly notified in the website.

My salary worth 2.5 lacs rupees will be stripped off to pay this which is a lot. It might literally break me both personally and financially.

Please tell me how can i fight this?

This is with reference to the subject Airtel telephone number. which was requested to be stopped in the month of Apr 2016.
But to my dismay it was not taken seriously.
And after being informed to us that your executive will visit us and take the bill amount it was never done till now.

Now after so many months again last Wednesday I got a call from Ms. Himani from the no. [protected] with a rude comment that I am not picking her phone despite of no missed call from her end. I told her I am working in evening shift and I can not answer anybodys call in the morning. Moreover when I wake up I call all the missed call numbers. But because of no call being received from any such no. I never gave any call back.
Theh I gave my sister's no. to her. She confirmed to send an executive. But again no executive was sent to us. My sister waited at home, keeping the bill amount ready.

On 11 Nov 2016 after a week my sister got a call from Miss Himani saying that we are sending our executive. But my sister told her that she is going to bank for exchanging currency due to this currency problem but instead of asking the details the phone was immediately hung on her face.

Then again in the afternoon, the executive called her from the no. [protected] saying he is coming and my sister replied that she is standing in the queue for currency exchange.
He said its alright and to call him when she has exchanged the currency.
After which immediately Miss Himani again called her and in a very rude way asked her why is she not paying the money.

It was a very surprising statement on behalf of a prestigeous company like Airtel to a customer like ours who had always welcomed you people to collect money. And instead of not understanding the present scenario how can you treat your customer like this.
Moreover when asked for cheque from my sister. she told her that it would be drawn by her brother and because her brother is having evening shift he is sleeping the answer she got by her is that he is always sleeping.
Last but not the least when my sister asked about your late service the answer she got was that is all the service meant for you

Wrong number : [protected]
Transaction ID :[protected]
Amt : ₹299/-
Correct number : [protected]

Wrong number : [protected]
Transaction ID :[protected]
Amt : ₹259/-
Correct number : [protected]

Hi,

I was offered 500 cashback when i took the new Airtel broadband connection [protected] and was informed that cashback will be credited in the first bill cycle.

Cashback was not credited in the first bill cycle. I registered a complaint with Airtel Customer care with reference number 74132066 on 12th October. I was informed by the Airtel backend team it will get credited in the next bill cycle.

In the next bill cycle also it did not get credited.I have registered one more complaint 75351694, 75391520 on 13/11 and 14/11. for first complaint they told it will get resolved in 24 hrs nothing happened. Now again they are telling it will get credited in next cycle.

There is no point in registering the complaint or contacting the customer service.

Airtel Service is becoming pathetic day by day and no point in expecting the customer service.

I want this issue to be resolved at the earliest.

Thank you!
Boopalaparthasarathy

Dear team,

I have raised a request for broadband connection but due to feasiblility issue they have not refunded.

Transaction id - [protected] dated oct 27th 2016

After few days they told feasiblity is not there, so they can't provide the broadband connection, i have rasied the refund request - ticket number - aor362fac

Pls refund the amount

Thanks
Vinay k
[protected]
Vinny.[protected]@gmail.com

I received a complain letter from bharti airtel letter no:MUD/9524850 on10; 11 ;2016
I Jimrickson Rocky MASCARENHAS, the airtel no [protected] is not my number and somebody has registered with my adderess, ihave nothing to do with it, irequest you to take some action on the particular person operating on my address verification pls contact on my number [protected]
idont know how did airtel didnt do the verification if any problem...

I am pasting the whole mail trail with your 121 customer care. They jsut do not know how to resolve such a simple issue. I am frustrated.

From: Deepak Bhatia [mailto:[protected]@yahoo.com]
Sent: Monday, November 14, 2016 4:41 PM
To: '[protected]@airtel.com'; '[protected]@bharti.in'
Cc: 'Vimal Kumar'
Subject: RE: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Formally escalating the issue to Ombudsperson as this is not getting resolved for quite some time despite repeated reminders.

From: Deepak Bhatia [mailto:[protected]@yahoo.com]
Sent: Monday, November 14, 2016 4:24 PM
To: '[protected]@airtel.com'
Cc: 'Vimal Kumar'
Subject: RE: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Airtel Team
This is not acceptable. There is a small request to update 2 different contact details( Email id and phone number ) on 2 different accounts. Why this can’ be done despite several mails and phone calls.

I am formally escalating this to Nodal officer, If this is not done in 3 days, I will escalate this to Airtel management team sitting in Gurgaon Headquarter.

________________________________________
From: "[protected]@airtel.com"
To: [protected]@yahoo.in
Sent: Monday, 14 November 2016 10:01 AM
Subject: Re: RE: [|BAL|Ref38485739|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Dear Vimal Kumar,
Greetings from airtel!
This is in reference to your mail regarding updation of email address and mobile number for your airtel fixedline number [protected] and [protected].
With subsequent discussion with you on your mobile number [protected], I would like to inform you that we are unable to update different email Ids for both the numbers.
However, as requested, we have updated your email address as [protected]@gmail.com and mobile number [protected] in our records. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated address.
For further queries, please do email.

Best Regards,
Mrudula
Service Specialist
airtel

[protected]Original Message[protected]
From: [protected]@yahoo.in
To: [protected]@airtel.com
Cc:
Sent: 11/11/2016 11:27:59 AM
Subject: Re: [|BAL|Ref38424257|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

I checked my login id and changes you mentioned in the mail are not reflected in my airtel account id. Screenshot attached below...

Account [protected] s still has wrong email id and phone number... Please get this corrected

Inline image

_____

From: "[protected]@airtel.com"

To: [protected]@yahoo.in

Sent: Wednesday, 9 November 2016 6:13 PM

Subject: RE: [|BAL|Ref38424257|] DSL BOARDBAND PHONE NUMBER [protected] AND [protected] TO BE DELINKED

Dear Vimal Kumar,

Greetings from airtel!

This is in reference to your mail regarding update of email ID and mobile number for your airtel account number [protected] and [protected].

1. Regarding [protected] :

As requested, we have updated your email ID as [protected]@gmail.com and mobile number as [protected] in our records with effect from[protected]. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated mobile number and email ID.

2. Regarding [protected] :

As requested, we have updated your email ID as [protected]@yahoo.in and mobile number as [protected] in our records with effect from[protected]. The updated address will reflect in your forthcoming bills. All future correspondence from us would be directed to your updated mobile number and email ID.

Further, You can change the bill mode to ebill mode by simply sending the text STARTEBILL FL from your registered mobile number XXXXXX to 121( toll free) incase of airtel number and to [protected] from a non-airtel number.

For further queries, please do email.

Best Regards,

Jithendra Kilari Kilari

Service Specialist

airtel

[protected]Original Message[protected]

From: [protected]@yahoo.in

To: [protected]@airtel.com

Cc: [protected]@gmail.com

Sent: 09/11/2016 04:07:20 PM

Subject: DSL Boardband Phone number [protected] and [protected] to be delinked

Dear Airtel team

I am writing this after making 4 calls to you in last 15 days and still the problem is not resolved. The problem is so simple to resolve and I do not understand why is this taking so much time to resolve. Summarising again.

I need both my accounts to have different email id and phone numbers attached as per table below. This has been done 4 times thru my calls but both accounts end up getting same id. Please resolve this ASAP.

[protected]

Phone Number Account Number email id Mobile Number

1 [protected] [protected] HYPERLINK "mailto:[protected]@yahoo.in"[protected]@yahoo.in [protected]

2 [protected] [protected] [protected]@gmail.com

********************************************************************************...⇄

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you sho


********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
********************************************************************************...⇄

Network problem is more in this area.Especially in apmc office, i am not able to receive anybody's calls when i am at office.
Deeply disappointed with network issues at this place.
Has been using airtel network since 7-8 Years and now thinking to port.
please get back to me soon as i m facing lot of problems due to network at my place.

You can call me as soon as possible to resolve this problem.

This is Suthagar, i lost my Mobile with Airtel Sim on last week.
My Number is [protected].

I want to request the Airtel team to please BLOCK this Sim card ASAP.

Please guide me through the process of issuing a duplicate prepaid SIM card (if possible, with the balance amount from my previous SIM). I expect a quick solution to my problem with further knowledge of the procedure

I had a broadband connection with Airtel which was closed around 4 months back. I had a airtel plan of 2499 under which 200GB at 16MBps rate is claimed by company. Company has assured that it will give the same as mentioned in the plan but they have only provided the speed of 4MBps for around 7-8 months. When we realized that we are getting fooled by company from around 7-8 months we called company and told them to recompute our bills with lesser amount for all months which we paid and do this money adjustment in our further bills. Nobody entertained our request and they did not recomputed the bills or gave further discounts in the bill. They were generating the bill with the same way as they were doing before.

It is company's liability that they should provide the same what they have claimed, anf if they are not able to provide it they should do adjustments in the actual cost, but Airtel being a big brand is always ahead in making their customer fool by making false promises.
I decided to discontinue the airtel by not giving them the bill amount for couple of months. Since they cheated us, and not listening to us why should I pay extra amount to them.
Then I started getting calls from Airtel customer service and I told them I could only give them a particular amount which I think they deserve but they are talking indecently and giving abuses on the call.
Their customer service support was so pathetic and did not know how to talk with customers. The two girls Payal and Poonam were abusive to me and talking like anything.
Even I am ready to give half amount of the bill(though I should not give a single penny to these cheaters), they are abusing me and my family. No one can tolerate such behavior

I wanted to escalate this matter to Airtel and wanted yo give them advice that they should be selective in choosing the right person as their customer care executive.
Advice for airtel, if you wanted to talk, make me call be some mature executive who can listen and talk properly without any indecency. My no. is [protected].

Hoping that this forum will help in resolving the issue and bring awareness to customer of how these big brands like airtel makes fool out of you.

Hi Team,

This is Christu Raj A and I wanted to port my number to other network and I submitted the documents. Counter part I also got a call from Airtel rep regarding the portability process.

I'm very sorry to say this, the way rep spoke to me was very rude and the rep did not respect their Airtel customer's. Well that's upto your Airtel training and disciplinary actions.

I wish to continue with Airtel. Only if I get low call rates without any ratecutter recharges.

Please do call me regarding this. And I request you to please release my outgoing network on priority.

I had using 2G data while same time Airtel gave 4G data 1GB for free. My 2G data over than I using free data 4G. At 13.11.2016, I recharged for rupees 100 in my main balance. This concern debits my main balance for data usage when I using the free data. When I called customers care he told me main balance taken for data usage after 2G balance over. But I have 4G data balance.

ON 13 nov at around 4 pm 44 rupees were deducted unduly from my prepaid phone no [protected]. The last call made was of hardly a minute after which the amount was deducted.This seems to be regular feature with airtel services as our other no on which Internet is being used also gives problem o[censored]ndue deduction. The number is [protected]. THis type of complaint has been lldged by several aiŕtel users. Hope the problem will be resolved soom and the money refunded or else the customers will loose faith in airtel services.