[Resolved] Airtel — Unable to recharge airtel prepaid number

brsrini74

from Pune, Maharashtra

Apr 26, 2017

Address: 411044

Website: airtel

I am facing issue my Mobile Number [protected] during recharge. This number was bought has prepaid from Thane-Bhiwandi-Kasheli (Maharashtra circle). I have started facing this issue since a month now. Earlier I was able to recharge my number.

1. Unable to recharge from Airtel Wallet. Message that I get is ‘Invalid mobile number, please enter valid mobile number’. It is working fine with other airtel number.

2. Unable to recharge for Internet, PayTM and other modes. It give message unsuccessful transaction. This is happening only with my mobile Number ([protected]), It is working fine with other airtel number.

3.I tried with other person asking him to recharge my number but it fails.

Finally I unable to recharge my mobile number [protected].

I have contacted customer care, branch and even emailed but still my problem is not resolved. Kindly resolve at the earliest.

My alternate Number is [protected]

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May 30, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 29, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Comments

brsrini74

from Pune, Maharashtra

Apr 27, 2017

Thank you Rakesh. I am awaiting for the update.

After tracking the number it is showing me in etisalat service provide, but in Paytm is recognizing as Airtel provide. On internet it is showing as Cheers mobile.

Kindly resolve at earliest. I am unable to perform any transaction as my balance is zero and cannot recharge. HIs is putting me in deadlock situation.

Thanks
Srinivasan