Airtel Complaints & Reviews

Hi Team,

Myself Manas MM
My Airtel contact number [protected].

I am using this Airtel connection from past 2 years, recently I have changed my handset (4G compatible) hence I have to change the SIM card in order to have 4G connection based on the retailer advice.

Now my phone and sim both enable to use 4G. Post activation from past 4 days I am getting a message from Airtel stating INR 349/- recharge, get unlimited calls and 1GB data per day for 28 days, recharge today to get the offer for 1 year.

Based on the message reference I did a recharge of INR 349/- and activated the 4G facility and started utilizing the same in a day I have completed 1 GB data and awaiting for 12:00 AM keeping in mind that I will get 1 GB data for the particular day.

After waiting 45 minutes I realize the factor that my SIM is not receiving the internet service, to be frank I am not in the position to call customer service provider since my main balance less then specified limit

Due to this I have to use my office land line to call Airtel customer service, initially I have been diverted to post-paid department later, post-paid customer care representative transfer my call to pre-paid department.

My call was attended by Customer care representative Dilip Nagendra. Post explaining the whole scenario I was surprised to hear the response from CSR, During the call he mentioned that this offer is not applicable to your number.

He kept on arguing that you’re not eligible for this offer, “this is seriously not acceptable, SMS is clear evident to prove that I am eligible for this offer, if my number is not eligible why did I get message from service provider?

My speaking experience with Dilip nagendra is worse, he knows to only argue rather helping the customer, suggested me to send the snap shot of the message that I have received to resolve the issue. Since he is not the position to resolve the issue I have requested him to transfer the call to his superiors but he is Not willing to transfer the call to supervisor, he clarified that during night operation no supervisor available( pathetic customer service) also shock to see the message from customer service that “thank you for contacting us. Hope the concern related your airetel mobile [protected] has been resolved to your satisfaction. Your ref.no. is CBNRD[protected].

Which means my complaint already resolved without providing any resolution.

Currently I am not in the position send those messages to you as I am running short of the data, check from backend more than 8 times I have received the message with regard to the 349/- recharge. Make sure that as per the assurance you activate the tariff without any further follow ups.

If not we being corporate people I will strongly recommend my co-workers to not use the Airtel, and I will switch the connection some other service provider, this will be published in social media.

If there is no replay this will be escalated to next level.

Warm Regards
Manas M M

Hi Team,

I had made a recharge of Rs.41 for my airtel number [protected] and for this Rs.41 has been deducted from my Axis bank account but data pack as per offer was not received on my mobile number.

Also as I checked I got message of recharge but no data pack was received, I am fighting with Airtel customer care but refund for this has not been made to my account.

Airtel's service was good earlier, but now-a-days Airtel is looting money of the people like this. So shameless is looting money of the people.

-Rgds
Milan
[protected]

I made 2 transactions at Dbs bank Mumbai of rs2000 each (txn no[protected] &[protected], transaction got failed, but amount has been debited from my Airtel money account..

I got the message from Airtel regarding both the failed transactions, but amount credited in my account is for 1 transaction only i. e. 2000 only..

I didn't get my rs2000 back in my Airtel payment account for 2nd transaction i.e. for another 2000...
When i am calling airtel money customer care, they are only fooling me, they are always informing me that you will get your amount back within 1-2 hours.. Airtel is only cheating their customers.. what they are doing is, just taking money from customers, keeping it with themselves, and then earning income by investing these monies..
I confirmed from merchant and bill desk(payment gateway), they are saying that transaction has been declined by airtel, but airtel is saying that transaction was successfull..
I also sent the screenshot of meesage which i received from airtel regarding failed transaction, but then also they are not going to believe me..
Date of transaction - 08/05/2017

Airtel payment bank no- [protected]
Alternate No.- [protected]

Name - SHIVAM TRIPATHI

M writing this mail regarding the payment of 650 rupees to dish TV through Airtel app . I wrongly entered the wrong CV when making the payment . Nobody is giving me the correct information my amount will refund or not . Customer care executive saying that the transaction id is not correct . So please help me and provide me the correct transaction id.
Wrong CV - [protected]
Right CV - [protected]
Contact number - [protected]
Customer name - Kanwarjeet
Transaction id[protected]
Airtel is not providing me the correct alpha numerical id which is asking by the dish TV.please help me

I have already placed compalint on this received few calls but the issue has been not resolved
Previous compalint details:re: [|bal|ref44225161|] network issue
Two people called saying that we are coming your home to check the network signal strength but no one has come yet and the issue not resolved
Airtel people asked me to wait for a month from my first complaint now it is more than a month where is the resolution

Hi, from my icici bank credit card, a fraud payment of rs.9500/- & 9400 has been made to airtel pymt-bill on 8/5/2017. 618825 & 824779 is the transaction number provided to me by the icici bank. Could you please reverse out the amount and credit it back to my credit card. Appreciate your help on the same. This seems to be an online transaction done using my card details

I am recharge my airtel app 12 rupee and 50 rupee but a/c not recharge iam attech my bank details

My mobile # [protected] and I have paid Rs. 997 to activate International Roaming for USA on 29 April 2017 for one month at Airtel Showroom, Uttarahalli Main Road, Bangalore. I was given a Transaction ID[protected] and was told that the same would be activated in four hours time. I have not received any SMS till now and while calling 121, it is practically impossible to check unless i speak with the representative. I cannot check on the net with the transaction ID. I wrote and received mail from Airtel on 07 May stating the International Roaming is not activated. The Nodal Officer and Appellate never responded to my mails. I am at loss and feel frustrated with this unfriendly approach.

My digital tv is not working last two days and today i am logged a complaint against him and customer care executive give me resolution time today 4 pm.
But no one visited also my problem is not resolved. I am calling after 4 pm again executive told me visit will be done today at any cost but again same issue no one visited again i am call to customer care but this time executive told me today visit not possible. i have to STB and my two TV is not working. I think airtel don't take serious about customer complaint.

Nitin Sharma
[protected]

Dear Sir,

My mobile number is a retailer sim and I am using the same for the past 10 Years.
My distributor has migrated my number ([protected]) without any prior notice and I have been using the same for my other businesses also. It is very disappointing and all my internet bank transactions, business transactions are associated with that number. My distributor number is [protected]. He is not responding properly. Kindly help me with the same. I request you to get me back the same number.

I have sent mail to [protected]@airtel.com and retailer helpdesk also. But no action has been taken.
Kindly help

Thank You
Arun
[protected]

At-subalaya
po-podajalanga
via-kirei
ps-sadar
dist-sundargarh
pin-770073

Dear sir,
Please provide me my wife airtel mobile no. Ddetail. As on date 1-1-17 to 28-2-17. Because my wife give to divorce to me. She claimed that i m cheat her bt acutually she cheated me. So please can u provide me airrtel mobile no. Detail. Her mobile no. Is [protected].
Please save my relation. Giveing the detail of her no.

Thanks

Jitendra mishra

Dear Sir/Madam,

My airtel prepaid mobile number [protected] was deactivated last Monday without prior notification through sms. I initially thought it was due to some
network issues. However, when I called customer care they confirmed that my number is deactivated.
I am staying in abroad now and would like to continue using this number since I have been using it from 2008 and have this number registered with many other service providers.
Hence, could you please reactivate my number?

Thank you,
Madhavi Gedala

I had paid in full to one of the executives for a broadband connection who came home and picked up the cash and the documents. This happened on[protected]. They said in 24 hours someone would come to fix the line and get it started, till date nothing has happened, they do not pick up our calls on the numbers they gave us and we gave numerous complaints to 198 and 121 but no one seems to take us seriously. Why would they take money and not bother to get in touch with the customers. What kind of fradulent business are they running. Please do not opt for airtel broadband they have the worst customer care and they are just looking to pull money from the cusomters
The crf no. Is tnpg036913. The office nos given to us where 48555225, 43529689 we spoke to nisha, sophie and rajesh

Dear Sir,
I want to know my last 10days cal history to get clarity on bills and calls.
number [protected].
email : m.[protected]@gmail.com

Dear sir,
I am hitesh kumar my airtel contact no is [protected] in my this no approx 11000 sec (L+s) is balance whose expiry date is 10/05/2017 today recharge this no with 96 which gets 20000 sec (L+s) but not add previous balance seconds. As per airtel scheme if recharge before expiry date than previous bal is also addition but company not add this bal. Plz add this bal. Other wise i take the action against tour company in consumer form and also publish in newspaper so add this bal my contact no is [protected]

My phone Redmi 3s with number [protected] has been stolen on dated 09.05.2017 at 9:15-9:20 am from Luxmi Nagar, Delhi. Hence, my number has to be block immediately. Mobile IMEI no. is [protected].
Dear sir / madam so please you are kindly requested to block it to prevent its misused by any one.
Thanking you.

Regards
Vinit Kumar.

Respected sir/madam,
This is with reference to recharge with transaction id [protected] done by mistake due to an error shown as recharge unsuccessful of previous recharge with transaction id[protected] and has reduced my bank balance as the recharge was done on www.airtel.in with net banking option.This double recharge of amount rs. 349 is not required and thus is a waste of money.
Kindly reverse the transaction id of[protected] as it was originally shown as unsuccessful and created confusion.

I m on roaming since long but outgoing sms is failed.

With regards
Uday kumar bharti
[protected]

Hello,

I have contacted airtel money 400 and [protected]@airtelmoney.com 3 times and registered complain for refund about amount not loaded into wallet and not returned back into bank account.

Complain 1: case:392866
Sat, apr 22, 2017 at 9:16 am

Complain 2: case:407074
Mon, may 1, 2017 at 5:09 pm

Complain 3: case:410627
Wed, may 3, 2017 at 4:09 pm

—

Below transactions are done by me through my airtel app on 2nd and 3rd april 2017 but it did not credited to my account.
Also money is not refund back to my account. Please find attached bank statement for same.
Password to open statement is
Transation details are as below:

Transaction 1 on 2nd april: load into my airtel wallet
Bill payment of rs 685.0 has been initiated towards your airtel mobile 98xxxxxxxx. Txn id:[protected]. Please keep this txn id for future reference.

Transaction 2 on 3rd april: recharge from my airtel app
Bill payment of rs 349.0 has been initiated towards your airtel mobile 98xxxxxxxx. Txn id:[protected]. Please keep this txn id for future reference.

—
Had communication with back and bank replied as below:

From: bank

Dear mr.

We understand your concern.
With reference to your email, we inform you that as per sr[protected], your bill payment of rs. 685.00 has been processed and forwarded to the biller ccavenue on 03/04/2017. For details, please contact the biller

We thank you for giving us an opportunity to be of service to you.
Sincerely,
Customer service officer
Icici bank limited