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Airtel — unable to redeem winning of free hit on airtel tv app

Website:www.airtel.in

I am unable to redeem my winnings of airtel freehit to my paytm account. Whenever i click on redeem, all i am getting is a blank screen and nothing else. I have mailed them many times but didn't get a working solution yet. They don't even reply to my mails. I already have a working paytm account with the same number i registered on airtel tv app. I just want them to transfer my winnings in my registered paytm account as i am not getting that option in my airtel tv app.
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Airtel customer support has been notified about the posted complaint.
May 16, 2018
Updated by cmanish_30 It's been 7 days and yet my issue didn't resolve. They didn't even reply me once regarding my issue.
May 18, 2018
Updated by cmanish_30 They sent me mail saying my issue has been resolved but still I am facing the same issue. Nothing has been resolved . Please help me
May 24, 2018
Updated by cmanish_30 The rules says if I don't withdraw my money within 40 days, money will be gone. It's already been a month and I haven't heard from Airtel yet. I am not sure if my issue will be resolved.
May 29, 2018
Updated by cmanish_30 Now even the option of Airtel free hit is gone from the app. They just took my winnings. I didn't hear from them. They didnt reply to my mails and issues. They are fraud.
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Comments

I have score 416 runs in the Airtel free hit game on Airtel tv app in the 56th match CHN vs PJB game on dt.20.01.2018. But cheat fully they show 366runs and full prize money not given. Screen shot is attached. I have complaint several times but they not resolved.

Reply
cmanish_30's [Complaint's author] reply, May 24, 2018
Were you able to withdraw your winnings?

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