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[Resolved]  Airtel — Unable to refund after broadband connection feasibility not available in my location

Address: Bangalore, Karnataka

​I have applied broadband connection on 24/May/2015 through online. After next day airtel representative called and told that in my location there is no feasibility. my payment details are below:- Application Number: ONBANG​A01112717 Transaction Ref No: 52419237 Transaction date : 24/05/2015 payment amount: Rs 1000 paid from: Debit card As I have talked to your customer care It will be refunded within 20 days .It has been promised I will receiving cheque.Its almost 35 days I didnt receive any cheque. Pls find the attached document for your reference. Even I have contacted my bank, Sharing of bank statement is not recommended. It will have confidential information.why I need to share my bank personal Information to airtel.If it is misused who is the responsible? whether airtel can share the transactions that happened on 24/May/2015?if airtel can't share why customer need to share their confidental information?
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Complaint marked as Resolved 
I have got refund on 15th June 2015 to my account.Earlier It has been said it will be sent through cheque. I got mail from airtel care, refund has been credited through credit card rather than debit card. when I have applied for airtel broadband connection, I didn't receive any acknowledgement mail if I wouldn't have taken screenshot then I would have lost my amount. Now this issue have been resolved by Airtel care. Thanks
Airtel customer support has been notified about the posted complaint.
Jul 08, 2015
Updated by Nagaraj A.M I have got refund on 15th June 2015 to my account.Earlier It has been said it will be sent through cheque.
I got mail from airtel care, refund has been credited through credit card rather than debit card.

when I have applied for airtel broadband connection, I didn't receive any acknowledgement mail if I wouldn't have taken screenshot then I would have lost my amount.

Now this issue have been resolved by Airtel care.

Thanks
 
4 Comments

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Comments

Dear Mr.Nagaraj A.M,

This is with reference to your post dated 1st July 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Dear Nagaraj,

This is with reference to your post dated 01 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
Dear Nagaraj,

This is with reference to your post dated 01 July 2015.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.


Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Reply
I have got refund on 15th June 2015 to my account.Earlier It has been said it will be sent through cheque.
I got mail from airtel care, refund has been credited through credit card rather than debit card.

when I have applied for airtel broadband connection, I didn't receive any acknowledgement mail if I wouldn't have taken screenshot then I would have lost my amount.

Now this issue have been resolved by Airtel care.

Thanks
Reply

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