Airtel Complaints & Reviews

Customer Number : [protected] Complaint No 1: 44601489 Compalint No 2: 44649007 Background : I bought a Samsung TV from US 3 years back and I setup Airtel HD setup box for DTH without any external convertor. I tried all possible options and finally airtel HD box only worked using component cable and none other DTH including normal airtel setup box. This was working fine so far without any issues on airtel HD setup box. Current Problem : For the past one month I used to get "help" menu popped up automatically and we need to manually close this for every minute which was frustrating. So called up customer care few days back and they tried fixing the issue remotely it didn't work. I again called up customer care on 12th June stating the same problem and they gave me a complaint number : 44601489. The technician came to home and tried to fix the issues, but instead of fixing the current problem they have created a new problem. The TV now not displaying the picture in colour, its coming in black and white only. When we asked the technician they are saying they tried all possible ways and the TV won't work for the setup box. Now as a result the left the work and happily closed the job stating that its TV problem without even taking concern from customer. I tried to escalate this and tried to speak to several manager staff but every time I hear they are not available or busy. Now instead of trying to fix a small problem your technician came and screwed the picture quality from colour to black and white. I really can't imagine how a professional company like can airtel can handle the customer issues like this, creating a bigger problem for customer than what they had and close the call without even discussing with the customer. I am really not sure what to do now.. If I go to some local DTH technician and fix the issue on my own can you guys refund this money.. why the hell I should spend for your technician incapability? now because of your great customer support I ended up watching my TV in black and white and not sure how to proceed form here..

Dear Sir/ Ma'm From last three weeks I am facing problem in connecting to 3G network of Airtel.Even pay for the 3G connection, Already registered complaints on Airtel Customer care many times. Some of customer care executives giving false commitments and some disconnect the call by saying that we are transfer your call to our senior persons. I can't understand why are they doing this type of thing. This is not a proper way to treat with the customer. Please resolve my issue ASAP and provide 3G connection. A company can survive when its customers are satisfied. Regards Prem Dahiya (M) : [protected] Mail ID : prem.[protected]@rediffmail.com

I have made a recharge of rs 204 for 22500 secs on 26 Jun 15 late night and I am currently in roaming. The benefit was only applicable within Maharashtra circles. I use my air-tel sim in roaming always. Catch here is that the service providers is looting money by making this options available for recharge without instructions o[censored]se in roaming. Apps like free-charge etc show up this tariff as available for recharge.Which is wrong. when complaint was raised at Airtel customer care, first they avoided me for 4 times. (no law to get refund on such cases as they charge us to register complaint) after this I was told that as per airtel policy: they will not refund, convert or deactivate this service. even if i have added this service and not used from recharge within 12 hours. I request you to take stern action on this day light robbery. We bestow faith in consumer forum to help us. You are our voice, please bring back my hard earned tax paid money of rs 204. Rahul Dawkhar ([protected])

My Address is 31/101, sector-3, pratap nagar jaipur. here is a problem with my 3G data pack from last 5 days, I am not getting 3g service on my mobile. when i calls to customer care they are not giving any fix solution. What i do. My contact number is - [protected].

SIR, MY SIM HAD BEEN DISORDER AND I HAVE PURCHASED A NEW SIM WITH MY SAME MOBILE NO.[protected] FROM 10-C, AIRTEL OFFICE, RATLAM KOTHI INDORE AND I HAVE GIVEN MY ADHAR CARD PHOTO COPY DOCUMENT FOR IDENTITY AT 10-C, AIRTEL OFFICE, RATLAM KOTHI, INDORE, ON 12.06.2015 IN THE TIME OF NEW SIM TAKEN WITH SAME MOB. NUMBER.BUT FROM LAST TWO TO THREE DAYS I FOUND MESSAGE FROM AIRTEL OFFICE RELATED SUBMITTING THE SIM CHANGE DOCUMENT AGAIN OTHERWISE MY SIM WILL BE DISCONTINUE.PLS SEE THE MATTER AND RESOLVE IT AS EARLY AS POSSIBLE. MRAGANK BHUSHAN RANA MOB.NO.[protected]

Subject: Incorrect charges levied on POST PAID No [protected] 1. Ref my complaint no 62556858. 2. The following is intimated (a) I requested for Bill plan change from Myplan 199 to Myplan family 599 with effect from[protected]. (b) However my monthly internet pack 175 Plan was stopped from[protected] without any request from my side. Also, i was not informed about the deactivation of the internet plan by message/ phone from customer care representative. The same can be checked from call recording with customer care representative on[protected]. Without any intimation of deactivation of My 175 Internet Plan I kept using internet thereafter and hence have been charged Rs 3438/- at the rate of 10paise/10KB for total GPRS usage 365.91 MB. Whi;e my plan was 1 month 1 GB free internet plan. (c) Also the successive complaints have not been addressed by airtel customer care representative till date as they have never registered correct complaint or their escalation team have never spoken in time that have been told by customer care representative while registering the complaint. (d) As is evident the charges were levied because customer was not informed correctly regarding the deactivation of plan which is onus of service provider. Hence the amount should be borne by airtel as the customer was always under impression of browsing within prescribed internet pack. (e) This incident has caused extreme harassment since[protected] till date without any appropriate redressal from airtel authorities. Also I have been informed about the late bill clearance charges which will be levied after [protected] and the same not been cleared because the complain is stiil open. This has led due undue aggravation of the problem.

I am using Blakberry 9220 phone.Today I got a message from customer care that if I want to stop the prepaid net package of Rs 399, I should send a SMS---airtelbb to 121.I send it to 121 but uptil now I did not get any confirmation SMS from 121. Then I called 121 atleast four times but the people attending the calls are useless and noncoperative.They keep me waiting for sometime and then every time reverted the calls to Airtelmoney desk(Everytime I was charged for the calls). I must say Airtel sholud be penalised for keeping these noncooperative fools in the customer care section. So my request is to stop my airtelbb plan from 26.06.15, otherwise I have to take legal steps. Dr.Anindita Mukherjee [protected]

I am a post paid customer and have been using Airtel Post paid connection for last one year. I have been facing a lot of problems ever since i got my post paid connection ([protected]) started. I have given lot of complaints as well. ( call interruption, call tapping, poor billing system and the like) . I paid my airtel bill always in a prompt fashion despite these problems every time. Of late, I felt that, the problems with Airtel post paid is not getting sorted out permanently so that it is better to switch over to pre paid connection. I approached Customer Care executives for necessary directions and they in turn told me that there is no problem for converting a post paid number to prepaidlife time connection without changing the existing number. They rightly explained to me the procedures that I got to follow for the same. But, contrary to my expectations, when I approached the local Airtel outlet here in Portblair, they told me that in Andman Nicobar Islands it is not possible to have the above mentioned conversion. I was surprised to here this.Is it my mistake to work in Andaman? What is so wrong with Andaman ? Why are your company's policies often becoming detrimental to customers? If I say that I have got a policy that " Since my post paid is not getting converted into prepaid i wouldnt pay the due amount".. would you accept that ? A comapny's policy should always be favouring the customers ? is it not? Every other mobile companies in and around Andman is giving this facility and why can't Airtel give the same ? I have given this number to all my relatives, friends and colleagues and you people wanted me to give another number to them once againand spending anothe lot of bucks all over again ? You post paid connection and confusing executives and professionas have harrased me enough and subsequently my social image has been tarnished. You company and its whims and fancies have destroyed my mental peace and solace I request you to sort out my problem expediently

Today I received a call from RAHUL AGARWAL airtel companyphone no [protected] saying I won the prize mentioned in the subject line. He was asking me to give bank account number without disconnecting call to transfer money thru airtel money. To confirm he also mentioned my accurate talktime balance If it is frude call how come he got my talk time balance so accurate? I secpect airtel company is involved in this frude.

Using broadband at[protected] for many years, facing intermittent connection whether at speeds 2 Mbps or 512, the visiting engrs has tried change in settings and asked to change the router, still no relief. Contact to Nodal offs is connected to call center and mail is bouncing. The said trouble for 6-8 months have shaken belief in services of Airtel. Why not Airtel bring own router to put on trial than asking customer to waste money like in my case. Wg Cdr TL Bhardwaj [protected]

MY AIRTEL MOBILE NO IS- [protected], RECHARGED 152 FOR 3G DATA ON 24TH JUNE . GOT CONFIRMATION SMS - BENIFIT -650 MB FOR 28 DAYS. ACTUAL I GOT 200 MB . CUSTOMER CARE NO RESPONSE THEY ASK ONLY I WILL GET 200 MB. FIND THE ATTACHED SMS CONFIRMATION SNAP SHOT. REFUND OR GIVE DATA sudipta ghosh

Dear madam/ sir This is to inform you that I purchased a prepaid data sim from airtel store Mukherjee nagar delhi, and after 2 days they didn't activate the sim when I visited to that store the employes of the store didn't give me proper response and misbehaved with me. I think they don't know how to deal with their costumers, please take a proper action against them. Thanks. Mayank garg [protected]

I am writing this for complaint about unnecessary balance deduction from my Airtel Account mobile number [protected], From 16th June to 20th June, Around 120 rs were deducted from my account, I tried to call airtel customer care and surprisingly no one responded me correctly, One customer representative says that there is technical issue in their system and on other side other one says that he do not have any details about my account, and I should call after 4 hours!! Pathetic, Why should I call again and again if they do not have the details ????? Anyhow I tried to call the appellate number and nodal office numbers, but seems like they are no longer interested to give service from there too, then why you have given those number on internet ????? Then Finally I wrote a message to Get number ported and suddenly all their system started working fine and I got around 5-6 calls in 2 Days, and one of their representative promised me to refund me the amount in next 24 hours, Sounds Good, But around 72 hours has been passed to that called and still I didn't get any response !! Now My concern is if these people are not interested to serve their customer and listen them, then how they are running this org. Looking forward for getting my concern resolved . Regards, Shyam Sunder Goyal

Dear airtel team As per my airtel no i recharge ny a/c with 158 reupees on 23rd june after recharge message received from airtel that your recharge successfully recharged.after 2 hour i have not recived any fund my balance after that i have lunch the complaint in airtel customer care and customer care lunch my complain and said that my a/c debited after 25th june .again 26th june i called the customer care that my a/c not debited but customer care not answer my call and said that you can complaint against the airtel in consumer court.please resolve my complain. Regards shakti ranjan panda [protected]

By going through the invoice copy against my cell no -[protected] which has been generated in between 26-Aaril-15 and 25-May-2015. I noticed amount INR140 has been charged against the service ( LAILA) which I never request or asked to the M/S Bharati Airtell. The customer care are not responding properly to my call or resolving the issues. Bill no:[protected] Relationship No:-[protected] Kindly help in this regards Regards Rohit Kumar

I had registered for airtel money and paid-2000 rs for it from my Infosys portal which has collaboration with airtel money. (refer attached screenshot). Txn id:[protected] ;date:03/09/13. Post this I only receive one more sms on 09-mar-14 as my airtel money A/c has been stopped and balance has been fortified as it was not used for 185 days. Kindly check and returen my money. There were no intimation /alert during and after joining the airtel money about such rules. Also from airtel, I didnt receive any mail/sms reminder for such rules. It is very sad for me to say it again, that airtel is not up to mark company and always find a way to cheat customers.

the airtel service is deducting my balance without any reason. sending for using airtel service. it send so many message of cricket and other airtel services without my knowledge of activation. if these continues regularly i would stop from using airtel service. so i want the airtel company to recharge again soonly the deducted amount. thanks [protected]

I have made payment for Airtel Mob. No. [protected] on 20.06.15 of Rs. 900/- through citrus pay via internet banking. The amount of Rs. 900 was deducted from my bank account but the bill remain unpaid. Please refund the amount deducted from my bank account....

I am one of the Airtel user sinse 7 days I am facing a Problm of data service I have 3.2gb data in my account but I not able to use that .when I open any page it's how data excited u have to buy 1gb or 2gb like that msg .when I escalate this to Airtel people they promise me to solve this in 24 hours but still I not get any response I send mails also to Airtel they promise to call back me but no call back from them.plz help me out with this issue.syed Zia Ullah Quadri .mobile Nmbr is [protected]

airtel has withdrawn 2GB 2G free internet facility on my mobile number [protected] & [protected] saying that this facility has been withdrawn from the market. But I can prove that this facility has not been withdrawn from the market as I am still using this facility on my other airtel numbers which my family members are using and still my friends are using the same facility than why it has been withdrawn on my these two numbers only. When I wrote this to appellate officer they have sent me the below reply: [protected] Forwarded message[protected] From: Date: Thu, Jun 18, 2015 at 2:26 PM Subject: Re: REGARDING 2GB 2G INTERNET CLOSER To: vikramkumar.[protected]@gmail.com Dear Vikram Kumar, This is in reference to your email dated 17th June, 2015 regarding services issue your airtel mobile numbers [protected] and [protected]. Basis your email, we would like to inform you that as per the system records the data plan [protected]@Rs 0, 2GB Free then 6Ps/10KB(Only with BB899) has been deactivated with effect from 16th June, 2015 for your numbers. We regret to inform you that, we will not be able to provide the same data plan as the same has been withdrawn from the market and is currently not available for your numbers. As per the changing requirements of the customers and market needs plans are being changed. Customer touch points: Level 1: Customer care: 121/198 & [protected]@in.airtel.com, working hours - 24/7 Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM: Monday to Friday. Level 3: Appellate Authority: appellate.[protected]@in.airtel.com & ([protected]), working hours: 9:30 AM to 6:30 PM. Monday to Friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Md. Sami Ullah Khan bharti airtel limited They have already started charging Rs 100 for 3G 300 MB internet. Kindly provide me 2GB 2G internet facility again or else fully withdraw it from the market.