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M
mintu kamat
from Pune, Maharashtra
Jul 21, 2015
Resolved
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Resolved

Address: New Delhi, Delhi

hello
i loaded a cash of RS.510 on 06/06/2015 to my airtelmony a/c [protected] bat it is not loaded to my a/c and amount deducting from my sbi a/c

this is the msg send by bank

thank you for using your sbi debit card [protected] for a purchase worth RS 510 on pos 22311003 at AIRTEL PYNT- BILLDESK MUMBAI IND txn#[protected]
i reguest to u plze do somthing regardin this
Aug 9, 2021
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
View replies
Dear Mr. Kamat,

This is with reference to your post dated 21 July 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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    D
    dhanagopal
    from Tellicherry, Kerala
    Jul 21, 2015
    Resolved
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    Resolved

    Address: Chennai, Tamil Nadu

    We have never opted for any special services we found when ever the balance is high simply robbing towards activation of stupid un requested programme. Already requested 10 days back to reverse in customer care. But till now no response. Now again i took pain for an hour to go on call with various recorderd instruction and the thing i receive now ref no as below for not done any thing... C b d o v[protected]. Airtel often robs money from the pre - paid service of my mobile number. The money stolen from me to be immediately revised with penality. My number[protected]
    Aug 9, 2021
    Complaint marked as Resolved 
    Airtel customer support has been notified about the posted complaint.
    View replies
    Dear Mr. Gopal,

    This is with reference to your post dated 21 July 2015.

    We would like to acknowledge that we are working to address your concern as soon as possible.

    We will connect with you to get additional details, if required, to resolve the concern effectively.

    You can also get in touch with us at airtel.[protected]@airtel.com

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtel.[protected]@airtel.com
    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - www.twitter.com/airtel_presence
    Facebook - www.facebook.com/bhartiairtelltd
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      M
      Manasvi Bhardwaj
      from Mumbai, Maharashtra
      Jul 20, 2015
      Resolved
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      Resolved

      Address: Dehradun, Uttarakhand

      customer name:manasvi bhardwaj
      phone number: [protected]
      email id: manasvi.[protected]@gmail.com
      i have been trying to deactivate the packs i.e rs 12 n 16 for last two months . your customer executive has told me every number possible to deactivate the packs .every time i call they say ma'am "apne pack activate kia tha 129 store se yahan se deactivate nahi hoga". they are not ready to help. and today i didnt even dial 129 airtel itself activated one of the packs. 24 rs has been deducted from my balance.you can even listen to the voice recordings. every time executive say maam next mnth ye problem nahi hogi. every month i have wasted my time calling airtel.even your SENIORS didnt help me.today he said maam 4 ghntey wait kr lijiye.technical problem hai.then again at night ur executive put my call on hold for 10 mins.and now i just dont want to talk to your executives.it gives me headache. very disappointed with your services.i just want my money back as well as correct information coz your executive said ma'am jitni help ho sakti thi humney kar di.now you tell me what should i do when your team itself is not ready to help.if my complaint will not be taken into consideration then i will defintly port my number to vodafone the largest telecom company.its been 9 years since i have been an airtel customer but now i am just fed up! i am attaching the screen shots you can yourself see that no pack is active on my number when i dial *121*22# as told by ur seniors.if airtel is not able to deliver the correct information then its not my fault.every month balance gets deducted n i aint gonna complain for the technical problem airtel is having.JUST SOOOOO DISAPPOINTED.
      Aug 9, 2021
      Complaint marked as Resolved 
      Airtel customer support has been notified about the posted complaint.
      View replies
      Dear Ms. Bhardwaj,

      This is with reference to your post dated 20 July 2015.

      We would like to acknowledge that we are working to address your concern as soon as possible.

      We will connect with you to get additional details, if required, to resolve the concern effectively.

      You can also get in touch with us at airtel.[protected]@airtel.com

      Regards
      Rakesh Kumar
      airtelpresence (airtel customer service team)
      bharti airtel ltd
      airtel.[protected]@airtel.com
      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

      Twitter - www.twitter.com/airtel_presence
      Facebook - www.facebook.com/bhartiairtelltd
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        A
        akshay12deco
        from Mumbai, Maharashtra
        Jul 20, 2015
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        Address: New Delhi, Delhi

        My plan is of 399 cug for a month. I got a bill of 2800 odd for the month of july i.e. from June 4th 2015 till july 5th 2015. I went to airtel store and a comlaint was raised by the employee stating that I will get a callback in 2 days. Ref ID was 63344592. Today I got a text from airtel stating "The complaint has been resolved. As per our records the charges levied in your airtel mobile bill are valid" . I did not get any call and called the customer care and a callback has been promised to me once again.
        Airtel customer support has been notified about the posted complaint.
        View replies
        Dear Akshay,

        This is with reference to your post dated 20 July 2015.

        We would like to acknowledge that we are working to address your concern as soon as possible.

        We will connect with you to get additional details, if required, to resolve the concern effectively.

        You can also get in touch with us at airtel.[protected]@airtel.com

        Regards
        Rakesh Kumar
        airtelpresence (airtel customer service team)
        bharti airtel ltd
        airtel.[protected]@airtel.com
        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

        Twitter - www.twitter.com/airtel_presence
        Facebook - www.facebook.com/bhartiairtelltd
        Reply
        It's been 4 days since I called and made a complaint. no one has cared to callback or email me the details.
        Reply
        Dear Rakesh,

        It seems like you are working too hard to address my concern as soon as possible.
        It's been 9 days since i lodged the first complaint.
        Reply
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          P
          ponns kt
          from Coimbatore, Tamil Nadu
          Jul 20, 2015
          Resolved
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          Resolved

          Address: Coimbatore, Tamil Nadu

          i recharged my mobile no.[protected] at around 11.00 am today (20.07.15) for Rs.140 and my balance was nil at 3.00 pm without any usage.on enquiry with the cusomer care executive they replied that the balance was deducted for usage of internet.But not a single byte of data was used by me .so i would like to lodge a complaint against the deduction . And i request for the refund at the earliest.
          Aug 9, 2021
          Complaint marked as Resolved 
          Airtel customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          This is with reference to your post dated 20 July 2015.

          We would like to acknowledge that we are working to address your concern as soon as possible.

          We will connect with you to get additional details, if required, to resolve the concern effectively.

          You can also get in touch with us at airtel.[protected]@airtel.com

          Regards
          Rakesh Kumar
          airtelpresence (airtel customer service team)
          bharti airtel ltd
          airtel.[protected]@airtel.com
          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

          Twitter - www.twitter.com/airtel_presence
          Facebook - www.facebook.com/bhartiairtelltd
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            N
            nimeshkr
            from Mumbai, Maharashtra
            Jul 20, 2015
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            Address: Bangalore, Karnataka

            Issue is regarding my cancellation payment(Ref no[protected] which is due from Airel, I was using Airtel Broadband Connection with advance Rental Payment there i requested to shift my connection to my new address but some issue was from Airtel and it didn't happen so i went with cancellation as per their request. so with going some of mail conversation they are agree to give my 3 month ammount by check, now issue is they are saying we are sending the check to your old address where currently i am not staying. First they agree to give my payment to my bank account directly where they asked to provide all bank details i gave them that also and got confirmation mail from Airtel that you will get money in next 4 days but after 8 days also there was no mail no call nothing from Airtel end, so i mailed again and asked then they replied we are not able to process your ammount through net banking we rae sending the check after that I have dropped so many mail about that saying that this request was for shifting the connection to new address so i will be not able to recieve my check at old address please accept my new address but i have not get any confirmation mail with saying that this is okie or not. Its already 2 month and still there is issue going on with my payment i dont know how to talk with Airtel if you are calling their represntative will say something else, when you are dropping mail you mail never get clear reply what you have aksed just some technical answer thats it. This is how it is going from last two month, 1 and half month has just gone with mail conversation where first they were not ready to give my money back once this fight got over now this payment issue is started. I am totally frustated dont know whom to drop the mail whom to call. Please help me with that, if you can.
            Airtel customer support has been notified about the posted complaint.
            View replies
            Dear Mr. Kumar,

            This is with reference to your post dated 20 July 2015.

            We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

            Look forward to receiving the required details at airtel.[protected]@airtel.com

            Regards
            Rakesh Kumar
            airtelpresence (airtel customer service team)
            bharti airtel ltd
            airtel.[protected]@airtel.com

            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Reply
            Dear Mr. Kumar,

            This is with reference to your post dated 20 July 2015.

            We were waiting to receive your contact details to enable us to address your concern.

            Since we have not heard back from you, we trust your issue has been resolved.

            If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

            Regards
            Rakesh Kumar
            Airtel.presence (airtel customer service team)
            bharti airtel ltd
            airtel.[protected]@airtel.com

            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

            Twitter - www.twitter.com/airtel_presence
            Facebook - www.facebook.com/bhartiairtelltd
            Reply
            I have filled a online form for new broadband connection in banagalore and paid through Credit card an amount of Rs.1000 on May12th. Due to feasibility issue the connection could not be given . They told me that it will be refunded in 21 working days or in NEFT in 7 days. Now it its 3rd month and still waiting for my money. i have 150 mail conversation with airtel appelate and 100 with 121 airtel mail . i had wasted calling more than 20 times . i have mails telling that refund has been inititated. Still rs.1000 has not been refunded to the account. This is how airtel cheat in refund matter.

            account number - [protected]
            Online Aplication number - ONBANGA01101372
            Reply
            Hi Rakesh,

            I have already drop mail to: airtel.[protected]@airtel.com

            Please find my account details:

            Account No-[protected], Its 3 month i didn't get my money but i got always confirmation mail saying that we are processing.

            so if you can do something from your end please check and also don't forget to read my below comment as its is 3 month experience from airtel:

            every time I am just getting mail or call only like update the details we will send your money within 1 week then again there will be mail sorry for inconvenience we have already processed your money.

            I am just fed up with Airtel, i just want to ask one question r u giving my money or not?

            First they asked me give me your account no we will process through Net banking then there was mail not able to processed so confirmation mail was i am sending your check, i replied that mail with saying Sir send me my check to my address as this cancellation is happen because Airtel was not able to give me the connection and I requested for shifting the connection so its sure i am not staying at my old address and i confirm this message at least 4 times by mail but no they process my check as per my old address only and then they canceled it saying that you can receive your check any where else.

            So again i got call and mail from airtel.[protected]@airtel.com and they asked my bank account details and on the call they told me we will process your money through net banking and its is 1 week but no repose.

            Seriously Now i don't have any believe on airtel its like they want to frustrate you and in end you will say man keep my money i don't want it. I think they do same for all.

            But for the matter i am not leaving you Airtel i will go with my word every where in social network and will let people know about this.

            Let people know about this how billion worth company doing this kind of work.
            Reply
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              P
              pijush12
              from Bengaluru, Karnataka
              Jul 20, 2015
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              Address: Satna, Madhya Pradesh

              Dear Concern

              I purchased a prepaid Simcard Whose no. is[protected] and Mob. No. is [protected] on 14 July 2015, from local Agent(shop ) . I submitted documents i.e . along with application form. This document submitted to airtel showroom At satna, on dated 14 July 2015 .

              I would like to draw your kind attention to take personal initiative and get it activate shortly


              Thanking You:
              Pijush nandy
              Airtel customer support has been notified about the posted complaint.
              View replies
              Dear Mr. Nandy,

              This is with reference to your post dated 20 July 2015.

              Please share your alternate contact number with us at airtel.[protected]@airtel.com to enable us to assist you.

              Look forward to hearing from you.

              Regards
              Rakesh Kumar
              Airtel Presence (Airtel Customer Service Team)
              Bharti Airtel Ltd
              airtel.[protected]@airtel.com

              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our roducts and services

              Twitter - www.twitter.com/airtel_presence
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                A
                AKbarkz
                from Rajkot, Gujarat
                Jul 20, 2015
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                Address: Pune, Maharashtra

                To airtelpresence
                18 minutes agoDetails
                Hi,
                I moved to Pune from Delhi and opted for AirTel 4g wireless internet connection on[protected]. I work on freelance basis I have to attend lot of meetings with Clients in US over Skype. The guy who gave me sim said it will be activated by evening around 8:0 P.M. Same day evening I received message that due to some problem with document my connection was rejected. So next day I submitted another documents and this time they said the documents are okay but there is some issue with their server and my documents couldn't be processed. When I called customer care [protected], the customer care representative said my details are not sent by the retailer to them and they cannot do any thing. I have been calling the guy who gave me the connection (Anil-[protected]) 10-11 times a day and every time he gives lame excuses that server is down, will be done by afternoon, evening, in five minutes, some time doesn't pick up the phone. But the fact of the matter is even after 4 days of purchasing the devices I'm yet to use it. I have traveled to different friends house to do my work.
                This leaves me to two options
                1. Either terminate the connection immediately
                2.wait till evening for activation failing which we will be forced to terminate the connection and loose all faith in Airtel customer care.

                As I cannot work without the internet. I want Airtel to take prompt action and solve the issue.

                AirTel 4G no -[protected]


                Regards
                Akbar yar khan
                Mob no: [protected]
                mailto: [protected]@gmail.com
                Airtel customer support has been notified about the posted complaint.
                View replies
                Dear Mr. Khan,

                This is with reference to your post dated 20 July 2015.

                We would like to acknowledge that we are working to address your concern as soon as possible.

                We will connect with you to get additional details, if required, to resolve the concern effectively.

                You can also get in touch with us at airtel.[protected]@airtel.com

                Regards
                Rakesh Kumar
                airtelpresence (airtel customer service team)
                bharti airtel ltd
                airtel.[protected]@airtel.com
                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                Twitter - www.twitter.com/airtel_presence
                Facebook - www.facebook.com/bhartiairtelltd
                Reply
                Any updates??
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                  R
                  RohitJaiswal008
                  from Delhi, Delhi
                  Jul 20, 2015
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                  Address: Mumbai City, Maharashtra

                  Hi, This complaint is regarding my old no. i.e. [protected]. So the story is, I was using this no. since November and was paying all the bills on time, not even a single time delay. I had to go on roaming in month of March. Since I was using Airtel's My Plan, I asked the customer care executive to change my packs to roaming packs and he confirmed also. After a month I got a bill of 4K which after enquiry I got to know that it was due to Roaming Charges and my plan was not changed to roaming plan. It was no where my fault and then also I asked to settle the bill at 50% payment but refused by your customer care executive. SO, AFTER THAT I HAVE CLOSED THAT NUMBER. Now my father and friends are being contacted by some lady of your office and she is literally harassing them. She is abusing my father and asking them to tell me to clear my bills. She is calling my friends and shouting on them. They are getting the calls from various no, majorly [protected], [protected]. IS THIS THE ETHICAL WAY TO DEAL WITH YOUR CUSTOMER ?? HOW YOU GUYS DARE TO ABUSE MY PARENTS AND FRIENDS ? IF YOU HAVE ANY PROBLEM WITH ME, JUST FILE A CASE AGAINST ME AND MEET ME IN COURT. IF YOU WANT TO TALK, CALL ME ON [protected]. BUT STOP HARASSING MY PARENTS AND FRIENDS. OTHERWISE I WILL HAVE TO TAKE LEGAL ACTIONS AGAINST YOU PEOPLE.
                  Airtel customer support has been notified about the posted complaint.
                  View replies
                  Dear Mr. Jaiswal,

                  This is with reference to your post dated 20 July 2015.

                  We would like to acknowledge that we are working to address your concern as soon as possible.

                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                  You can also get in touch with us at airtel.[protected]@airtel.com

                  Regards
                  Rakesh Kumar
                  airtelpresence (airtel customer service team)
                  bharti airtel ltd
                  airtel.[protected]@airtel.com
                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                  Twitter - www.twitter.com/airtel_presence
                  Facebook - www.facebook.com/bhartiairtelltd
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                    Y
                    yogeshnaik
                    from Mumbai, Maharashtra
                    Jul 20, 2015
                    Resolved
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                    Resolved

                    Address: Bangalore, Karnataka

                    Airtel Presence, I had made a complaint to Airtel 121 on Sunday, 19th July, 15’ at 3:36 PM, regarding frequent call drops at my residence. I am facing this issue since past 2 months past on 3G network itself. Earlier this issue was not present. My concern is the frequent call drops during my office telecons/meetings, gives a very bad impression. I asked for a solution on this but I got a below update. Update from Airtel on Monday 20th July, 15’ at 9:56AM "Update: Reference no. 63342741 regarding 3G Coverage: There is no site currently planned for the mentioned area. We have noted your feedback and shall update you on development in the near future. If you are not satisfied with the resolution, contact Appellate. For details, visit Contact Us page at www.airtel.in." Is that Airtel’s professionalism is so quick to close a complaint made on Sunday, 19 without a resolution within a day without surveying the area? No attempts have been made by Airtel to survey the area for signal strength, no call from the technical department. Is that the Airtel have settled down with a huge customer base that they ignore the customers complaints in such unprofessional way?
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Airtel customer support has been notified about the posted complaint.
                    View replies
                    Dear Mr. Naik,

                    This is with reference to your post dated 20 July 2015.

                    We would like to acknowledge that we are working to address your concern as soon as possible.

                    We will connect with you to get additional details, if required, to resolve the concern effectively.

                    You can also get in touch with us at airtel.[protected]@airtel.com

                    Regards
                    Rakesh Kumar
                    airtelpresence (airtel customer service team)
                    bharti airtel ltd
                    airtel.[protected]@airtel.com
                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                    Twitter - www.twitter.com/airtel_presence
                    Facebook - www.facebook.com/bhartiairtelltd
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                      G
                      guptamadhur90
                      from Bengaluru, Karnataka
                      Jul 20, 2015
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                      Address: Bangalore, Karnataka

                      My connection of number [protected] is lost since 17/07/2015 and complained to their customer care number of times.Everytime they are telling the issue will get resolved after few hours but there is no answer.Even I mailed them to their mail id [protected]@in.airtel.com but there is no response frm them. Please look over the problem Thanks
                      Airtel customer support has been notified about the posted complaint.
                      View replies
                      Dear Mr. Gupta,

                      This is with reference to your post dated 20th July 2015.

                      We would like to acknowledge that we are working to address your concern as soon as possible.

                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                      You can also get in touch with us at airtel.[protected]@airtel.com


                      Regards
                      Sadhu Charan
                      airtelpresence (airtel customer service team)
                      bharti airtel ltd
                      airtel.[protected]@airtel.com
                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                      Twitter - www.twitter.com/airtel_presence
                      Facebook - www.facebook.com/bhartiairtelltd
                      Reply
                      Hello

                      May I know the progress of the complaint. There is quite inconvienience due to this
                      Regards
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                        A
                        apoorv shankar
                        from Haridwar, Uttarakhand
                        Jul 20, 2015
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka

                        Airtel activated this nonsense service called "follow celebrities" on my phone for Rs 90 / month on my phone number from nowhere. When i called the customer care, they told me i had clicked on an advertisement during browsing the internet and it got activated, to which i replied i never did that, then customer care was very happy speaking about how i must have mistakenly clicked on such advertisement which people generally do during browsing.
                        they say, no refund provided.
                        This happened on 20th july 2015
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Airtel customer support has been notified about the posted complaint.
                        View replies
                        Dear Mr. shankar,

                        This is with reference to your post dated 20th July 2015.

                        We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                        Look forward to receiving the required details at airtel.[protected]@airtel.com

                        Regards
                        Sadhu Charan
                        airtelpresence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@airtel.com

                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                        Twitter - www.twitter.com/airtel_presence
                        Facebook - www.facebook.com/bhartiairtelltd
                        Reply
                        Dear Mr. Shankar,

                        This is with reference to your post dated 20 July 2015.

                        We were waiting to receive your contact details to enable us to address your concern.

                        Since we have not heard back from you, we trust your issue has been resolved.

                        If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

                        Regards
                        Rakesh Kumar
                        Airtel.presence (airtel customer service team)
                        bharti airtel ltd
                        airtel.[protected]@airtel.com

                        Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                        Twitter - www.twitter.com/airtel_presence
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                          A
                          ajaykrsinha
                          from Udaipur, Rajasthan
                          Jul 19, 2015
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                          Got prepaid recharge of AIRTEL amounting Rs.200 on 8th July. Today we found that there is no balance. I checked the usages and found that I used approx. 36 minutes and right now on 19th it showing nil balance. How they deducted it not understandable . This is the easiest way to create wealth these service provider.
                          Airtel customer support has been notified about the posted complaint.
                          View replies
                          Dear Ajay,

                          This is with reference to your post dated 19th July 2015.

                          We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                          Look forward to receiving the required details at airtel.[protected]@airtel.com

                          Regards
                          Sadhu Charan
                          airtelpresence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@airtel.com

                          Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
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                          Reply
                          Dear Ajay,

                          This is with reference to your post dated 19 July 2015.

                          We were waiting to receive your contact details to enable us to address your concern.

                          Since we have not heard back from you, we trust your issue has been resolved.

                          If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

                          Regards
                          Umesh Arora
                          Airtel.presence (airtel customer service team)
                          bharti airtel ltd
                          airtel.[protected]@airtel.com

                          Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                            M
                            Madhuri PLD
                            from Hyderabad, Telangana
                            Jul 19, 2015
                            Resolved
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                            Resolved

                            Address: Hyderabad, Andhra Pradesh

                            From last 3 to 4 days, i have been experiencing the worst service. I was not able to hear others properly and had to be silent for every 20secs. I was irritated. This is not the issue with my phone or my SIM cause, I have another mobile with another airtel SIM, and the same kind of experience with it even. Situation remains same whether I am in home or in office, so can't blame place even. So called Airtel Customer Care service, and a female executive attended the call.. to be frank, I never expected such kind of response from any executive. She was literally Yelling. Is this the way you treat your customers? She asked to change my network settings to Automatic mode, in which my mobile is already. Not even a useful thing... Surprisingly, she is asking me "is this the same condition of your colony airtel customers? " - What kind of question it is.. do I need to take survey on behalf you? Have some communication classes to your team before dealing with customers, else you will be at the edge of losing your customers. I'm in Gachibowli, Hyderbad - I would like to know what is the issue for this kind of bad experiences i.e., not able to hear/convey the messages through airtel SIM. I was using my friends phone, if this still persists I need to change the network for both of my SIMs
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Airtel customer support has been notified about the posted complaint.
                            View replies
                            Dear Madhuri,

                            This is with reference to your post dated 19th July 2015.

                            We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                            Look forward to receiving the required details at airtel.[protected]@airtel.com

                            Regards
                            Sadhu Charan
                            airtelpresence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@airtel.com

                            Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                            Twitter - www.twitter.com/airtel_presence
                            Facebook - www.facebook.com/bhartiairtelltd
                            Reply
                            Dear Madhuri,

                            This is with reference to your post dated 19 July 2015.

                            We were waiting to receive your contact details to enable us to address your concern.

                            Since we have not heard back from you, we trust your issue has been resolved.

                            If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

                            Regards
                            Umesh Arora
                            Airtel.presence (airtel customer service team)
                            bharti airtel ltd
                            airtel.[protected]@airtel.com

                            Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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                            Facebook - www.facebook.com/bhartiairtelltd
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                              N
                              neerajkgg
                              from Kolkata, West Bengal
                              Jul 19, 2015
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                              Address: Khagaria, Bihar

                              Dear sir, On 19/07/15 my internet mb 600 deducted.your customer care people is not behavior, i[censored] would not resume my mb, I will go in consumer court as well as civil court for misbihave. Niraj Kumar
                              Airtel customer support has been notified about the posted complaint.
                              View replies
                              Dear Mr. Kumar,

                              This is with reference to your post dated 19th July 2015.

                              We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

                              Look forward to receiving the required details at airtel.[protected]@airtel.com

                              Regards
                              Sadhu Charan
                              airtelpresence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com

                              Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
                              Reply
                              Dear Mr. Kumar,

                              This is with reference to your post dated 19 July 2015.

                              We were waiting to receive your contact details to enable us to address your concern.

                              Since we have not heard back from you, we trust your issue has been resolved.

                              If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

                              Regards
                              Umesh Arora
                              Airtel.presence (airtel customer service team)
                              bharti airtel ltd
                              airtel.[protected]@airtel.com

                              Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                              Twitter - www.twitter.com/airtel_presence
                              Facebook - www.facebook.com/bhartiairtelltd
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                                E
                                evaa
                                from Bengaluru, Karnataka
                                Jul 19, 2015
                                Resolved
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                                Resolved

                                Airtel Service provider has no option/Facility to block the internet packages/games etc .Even if you use internet in cyber cafe they charge maximum Rs 15 /per hour in the above one hour you can down load /play internet game they don't charge extra amount beyond Rs 15/per hour but to get commission from the javagames Airtel charging Rs 49.00 to Rs 50.00 per even 1 second. Which indicating Airtel blackmailing to its existing customer. Even if we requested to the costumer care officer to block the value added services like games/internet/download etc, They told me that, they don't have such facility in the software they use. After then I request Costumer care Executive to allow only incoming and out going call & SMS Facility to my SIM only . He said they don't have such provision. Why Airtel costumer should automatic take all facility available by the service provider. Hence Service provider is here by Requested to Revert/Deduct my Bill amount 283.00 which you charged to me. As the above Value Added services provided by Airtel was worthless for me. Please check the attachment file (from time 9.32 am to 10.23 am on 05-july 2015 -which for you charge -Rs. 283.00) And here after don't allow me to access internet, games, down loads. I will use my Airtel mobile for incoming, out going Call & SMS no extra service I required from you.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Airtel customer support has been notified about the posted complaint.
                                View replies
                                Dear Mr. Swain,

                                This is with reference to your post dated 19th July 2015.

                                We would like to acknowledge that we are working to address your concern as soon as possible.

                                We will connect with you to get additional details, if required, to resolve the concern effectively.

                                You can also get in touch with us at airtel.[protected]@airtel.com


                                Regards
                                Sadhu Charan
                                airtelpresence (airtel customer service team)
                                bharti airtel ltd
                                airtel.[protected]@airtel.com
                                Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                Twitter - www.twitter.com/airtel_presence
                                Facebook - www.facebook.com/bhartiairtelltd
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                                  S
                                  Sandesh G Chikkaveermath
                                  from Bengaluru, Karnataka
                                  Jul 19, 2015
                                  Resolved
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                                  Resolved

                                  Address: Bangalore, Karnataka

                                  Hi Team, I have been using airtel since many years and now I have faced one pathetic service with your tech team in whitefield Bangalore. Phone number :[protected] Complaint number : 57527014 I have raised a complaint regarding the speed issue with my broadband . I am having 24mbps connection I am hardly getting 16 mbps. Its been like this since I got my connection. Its been 8 days and more than 15 escalations on this issue and nobody showed up to my home or got any calls from the same. This is assigned to the tech person Mr. Pem - [protected]. He never called us or showed up to my home. Regards, Sandesh
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Airtel customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Mr. Chikkaveermath,

                                  This is with reference to your post dated 19th July 2015.

                                  We would like to acknowledge that we are working to address your concern as soon as possible.

                                  We will connect with you to get additional details, if required, to resolve the concern effectively.

                                  You can also get in touch with us at airtel.[protected]@airtel.com


                                  Regards
                                  Sadhu Charan
                                  airtelpresence (airtel customer service team)
                                  bharti airtel ltd
                                  airtel.[protected]@airtel.com
                                  Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
                                  Reply
                                  Dear Mr. Chikkaveermath,

                                  This is with reference to your post dated 19th July 2015.

                                  We were waiting to receive your contact details to enable us to address your concern.

                                  Since we have not heard back from you, we trust your issue has been resolved.

                                  If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

                                  Regards
                                  Sadhu Charan
                                  Airtel.presence (airtel customer service team)
                                  bharti airtel ltd
                                  airtel.[protected]@airtel.com

                                  Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

                                  Twitter - www.twitter.com/airtel_presence
                                  Facebook - www.facebook.com/bhartiairtelltd
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                                    S
                                    siddloved1
                                    from Chennai, Tamil Nadu
                                    Jul 19, 2015
                                    Resolved
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                                    Resolved

                                    Address: Mumbai City, Maharashtra

                                    Hi, This is Siddhrth Rangnath Dhanraj I m using Airtel No. [protected] I m having t 67 ug 199 plan according to this plan I m getting 600 minutes free local calls 1GB free 2G INTERNET DATA and 300 sms for the months. I have relieved bill of Rs 3210.24 for bill period 11-My-2015 to 10-Jun-2015 And as per Bill It is stated that I have used excess internet data than given 1GB. They are saying that I have consumed excess data of 255.57MB and charges applicable at the rate of 10paise/10KB i.e, (Rs.10.24/- per 1MB) and total charges levied on your number is (255.57*10.24) Rs.2617/-. But I was dam sure that I haven’t used excess data, even I was very much sure that I haven’t used Given 1GB 2G INTERNET DATA. Then I have checked Itemized bill, I have investigated from my end then what I have seen that I have downloaded 38 MB data within 30 seconds, 20 mb data within 20 second and so on, my internet speed is 2G INTERNET But itemized bill showing that I m downloading huge data within seconds. I highlighted this investigation to Airtel mobile Company with evidence (screenshots of bill) But their answer was yes it is possible to download huge data within seconds with 2G internet speed, then I asked them to omen d show me downloading 5 mb file within seconds Then they are not answering anything… For entire months there were many emails conversation happened between us and It was really mental harassment for me. Due to this I did not used free 1GB data for bill period 11-June-2015 to 10-July-2015
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Airtel customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Mr. Dhanraj,

                                    This is with reference to your post dated 19th July 2015. We would like to confirm that we have shared the resolution details with you.

                                    Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

                                    Regards
                                    Sadhu Charan
                                    airtelpresence (airtel customer service team)
                                    bharti airtel ltd
                                    airtel.[protected]@airtel.com

                                    Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                    Twitter - www.twitter.com/airtel_presence
                                    Facebook - www.facebook.com/bhartiairtelltd
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                                      P
                                      puneet fonia
                                      from Mumbai, Maharashtra
                                      Jul 19, 2015
                                      Resolved
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                                      Resolved

                                      Address: Mumbai City, Maharashtra

                                      Dear Sir, We have bought one new connection bearing no [protected] in the name of Puneet Fonia resident of F127, Jharokha, Kalpataru Vatika, Akurli Road, Opp ESIS Hospital, Kandivali East from vendor at TOP 10 mobile shop, Akurli Road, The vendor has taken advance of Rs.150 for package and our KYC documents.He is promising daily that service would be activated at any time for last one week. We request for looking into the matter or our KYC doc may pl be returned. Regards, Puneet Fonia S/o Bharat S fonia
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Airtel customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Mr. Fonia,

                                      This is with reference to your post dated 19th July 2015.

                                      We would like to acknowledge that we are working to address your concern as soon as possible.

                                      We will connect with you to get additional details, if required, to resolve the concern effectively.

                                      You can also get in touch with us at airtel.[protected]@airtel.com


                                      Regards
                                      Sadhu Charan
                                      airtelpresence (airtel customer service team)
                                      bharti airtel ltd
                                      airtel.[protected]@airtel.com
                                      Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                      Twitter - www.twitter.com/airtel_presence
                                      Facebook - www.facebook.com/bhartiairtelltd
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                                        S
                                        siddharth0412
                                        from Chennai, Tamil Nadu
                                        Jul 19, 2015
                                        Resolved
                                        Report
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                                        Resolved

                                        Address: Mumbai City, Maharashtra

                                        Hi, This is Siddhrth Rangnath Dhanraj I m using Airtel No. [protected] I m having t 67 ug 199 plan according to this plan I m getting 600 minutes free local calls 1GB free 2G INTERNET DATA and 300 sms for the months. I have relieved bill of Rs 3210.24 for bill period 11-My-2015 to 10-Jun-2015 And as per Bill It is stated that I have used excess internet data than given 1GB. They are saying that I have consumed excess data of 255.57MB and charges applicable at the rate of 10paise/10KB i.e, (Rs.10.24/- per 1MB) and total charges levied on your number is (255.57*10.24) Rs.2617/-. But I was dam sure that I haven’t used excess data, even I was very much sure that I haven’t used Given 1GB 2G INTERNET DATA. Then I have checked Itemized bill, I have investigated from my end then what I have seen that I have downloaded 38 MB data within 30 seconds, 20 mb data within 20 second and so on, my internet speed is 2G INTERNET But itemized bill showing that I m downloading huge data within seconds. I highlighted this investigation to Airtel mobile Company with evidence (screenshots of bill) But their answer was yes it is possible to download huge data within seconds with 2G internet speed, then I asked them to omen d show me downloading 5 mb file within seconds Then they are not answering anything… For entire months there were many emails conversation happened between us and It was really mental harassment for me. Due to this I did not used given free 2G internet data for bill period 11-June-2015 to 10-July-2015
                                        Aug 6, 2021
                                        Complaint marked as Resolved 
                                        Airtel customer support has been notified about the posted complaint.
                                        View replies
                                        Dear Mr. Dhanraj,

                                        This is with reference to your post dated 19th July 2015.

                                        We would like to acknowledge that we are working to address your concern as soon as possible.

                                        We will connect with you to get additional details, if required, to resolve the concern effectively.

                                        You can also get in touch with us at airtel.[protected]@airtel.com


                                        Regards
                                        Sadhu Charan
                                        airtelpresence (airtel customer service team)
                                        bharti airtel ltd
                                        airtel.[protected]@airtel.com
                                        Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

                                        Twitter - www.twitter.com/airtel_presence
                                        Facebook - www.facebook.com/bhartiairtelltd
                                        Reply
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