Airtel Complaints & Reviews

Hi Team, I have been using airtel since many years and now I have faced one pathetic service with your tech team in whitefield Bangalore. Phone number :[protected] Complaint number : 57527014 I have raised a complaint regarding the speed issue with my broadband . I am having 24mbps connection I am hardly getting 16 mbps. Its been like this since I got my connection. Its been 8 days and more than 15 escalations on this issue and nobody showed up to my home or got any calls from the same. This is assigned to the tech person Mr. Pem - [protected]. He never called us or showed up to my home. Regards, Sandesh

Hi, This is Siddhrth Rangnath Dhanraj I m using Airtel No. [protected] I m having t 67 ug 199 plan according to this plan I m getting 600 minutes free local calls 1GB free 2G INTERNET DATA and 300 sms for the months. I have relieved bill of Rs 3210.24 for bill period 11-My-2015 to 10-Jun-2015 And as per Bill It is stated that I have used excess internet data than given 1GB. They are saying that I have consumed excess data of 255.57MB and charges applicable at the rate of 10paise/10KB i.e, (Rs.10.24/- per 1MB) and total charges levied on your number is (255.57*10.24) Rs.2617/-. But I was dam sure that I haven’t used excess data, even I was very much sure that I haven’t used Given 1GB 2G INTERNET DATA. Then I have checked Itemized bill, I have investigated from my end then what I have seen that I have downloaded 38 MB data within 30 seconds, 20 mb data within 20 second and so on, my internet speed is 2G INTERNET But itemized bill showing that I m downloading huge data within seconds. I highlighted this investigation to Airtel mobile Company with evidence (screenshots of bill) But their answer was yes it is possible to download huge data within seconds with 2G internet speed, then I asked them to omen d show me downloading 5 mb file within seconds Then they are not answering anything… For entire months there were many emails conversation happened between us and It was really mental harassment for me. Due to this I did not used free 1GB data for bill period 11-June-2015 to 10-July-2015

Dear Sir, We have bought one new connection bearing no [protected] in the name of Puneet Fonia resident of F127, Jharokha, Kalpataru Vatika, Akurli Road, Opp ESIS Hospital, Kandivali East from vendor at TOP 10 mobile shop, Akurli Road, The vendor has taken advance of Rs.150 for package and our KYC documents.He is promising daily that service would be activated at any time for last one week. We request for looking into the matter or our KYC doc may pl be returned. Regards, Puneet Fonia S/o Bharat S fonia

Hi, This is Siddhrth Rangnath Dhanraj I m using Airtel No. [protected] I m having t 67 ug 199 plan according to this plan I m getting 600 minutes free local calls 1GB free 2G INTERNET DATA and 300 sms for the months. I have relieved bill of Rs 3210.24 for bill period 11-My-2015 to 10-Jun-2015 And as per Bill It is stated that I have used excess internet data than given 1GB. They are saying that I have consumed excess data of 255.57MB and charges applicable at the rate of 10paise/10KB i.e, (Rs.10.24/- per 1MB) and total charges levied on your number is (255.57*10.24) Rs.2617/-. But I was dam sure that I haven’t used excess data, even I was very much sure that I haven’t used Given 1GB 2G INTERNET DATA. Then I have checked Itemized bill, I have investigated from my end then what I have seen that I have downloaded 38 MB data within 30 seconds, 20 mb data within 20 second and so on, my internet speed is 2G INTERNET But itemized bill showing that I m downloading huge data within seconds. I highlighted this investigation to Airtel mobile Company with evidence (screenshots of bill) But their answer was yes it is possible to download huge data within seconds with 2G internet speed, then I asked them to omen d show me downloading 5 mb file within seconds Then they are not answering anything… For entire months there were many emails conversation happened between us and It was really mental harassment for me. Due to this I did not used given free 2G internet data for bill period 11-June-2015 to 10-July-2015

I had applied for a new broadband connection, and paid Rs.1000 online on 28th June 2015. Airtel representative called me and said there is no feasibility in your area and the amount will be refunded, however the amount has still not been refunded. On 12th July Airtel representative called me again and requested for my bank account details so that amount will be refunded, so I sent the same. But later I received a mail to provide a copy of cancelled cheque from your representative. Please note I did not provide any cheque, I paid the amount through online transaction so how can you expect me to provide a cheque. I have paid the amount through online, do you understand [ONLINE]. I HAVE NOT PROVIDED ANY CHEQUE. So please don't ask my for cancelled cheque. AND PLEASE HOW MANY MORE DAYS FOR THE REFUND? If i don't get my refund in another 2 days I am going to your Head Office in Bangalore and raise an official complaint against you. Its been almost a month, you are so happy to take the money from us and you take it so quickly and why can't you repay it as quickly as you took it! This is what AIRTEL company ethics are, so cheap and pathetic. DON'T EVER GO WITH AIRTEL BROADBAND GUYS, Go for BSNL, they are the most reliable network, for me lesson learnt well. Complaint reference number : 57524128 Here are the details of the Booking: APPLICATION NUMBER: ONBANGA01149503 REFERENCE NUMBER: 62869627 Bank Account Details: Bank Name : STATE BANK OF INDIA, Branch : Konanakunte A/C Number : [protected] IFSC Code : 11284

Dear Sir,
My self Dilip parikh, I am govt.employee of GOG. I had apply for mobile portibilty on dt.22/06/2015 from Airtel to Vodafone for two numbers.The airtel company has transfer only one number to Vodafone on 29/06/2015 but the second one is still pending.The last date of portibilty is 7/7/2015.When I followup then they extended my portibilty date is 22/07/2015. I have a CUG plan of GOG. But second number is not transfer still today hence I can not keep in touch with my family. So please do needful in this matter .
My portibilty number is AG 139339 and last date is 22/7/2015. My mobile number is [protected].
Awaiting for your kind co operation,

dear sir, iam a silver custmer of our airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir, i nageswara naik dr no 2-207 sugalicolny chilakaluripet 522616 guntur dist andhrapradesh

MOBILE NO [protected]

dear sir,

iam a silver custmer of airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir,

i nageswara naik
dr no 2-207 sugalicolny
chilakaluripet 522616
guntur dist
andhrapradesh
mb no [protected],[protected]

dear sir, iam a silver custmer of our airtel network dated 10/07/2015 time 5.50 (evining) recharge through my mobile banking amt of 169 (1 gb 3g ) after reacharge 200mb is recived remaining 800 mb is not updated next day 11/7/2015 is used my net my main ballance amount of 1268.00 deducted, later i call the custmere care center people siad u r using more than 300 mb data then 01k * 4*300 1268 amount I was shocked how yesterday i recharged 1 gb net ballance 800 mb some technical problems 800 mb not updated so reaming balance of mb is updated later ( my ballence of 1268 ) they are not give proper way the answer so kindly refunded to my ballance thank you sir, i nageswara naik dr no 2-207 sugalicolny chilakaluripet 522616 guntur dist andhrapradesh

Hi BAL Team, My mobile number ([protected] - Karnataka Circle) is getting frequent call drops with the maximum call period not clocking beyond 90 mins, however, my amount is being deducted. I faced a horrible situation where I called my DTH service provider 10 times and had to repeat my problem to different DTH service representative and was unable to lodge my complaint finally. I think BSNL's service is better comparatively in terms of call drops. Further, following the unique initiative of BAL's CEO, I would also provide the location of frequent call drops. Also, I sincerely believe that the GoI and Telecom Dept should unveil consumer specific telecom reforms, where the subscriber would be compensated with a free call for every call drop. Such proposal was also discussed during DoT's meeting in Jun '15 and such initiative was put forward by a top 3 telecom service provider in India. Location:- Bengaluru, Karnataka Circle Near Kundalahalli Gate and BEML Layout. Regards

Dear sir, I am gold customer of airtel my 500 mb 3G data deducted in morning in this circle 20 days ago 3G is not doing well I show in morning my data is 1300mb but after 1hour this data is shown 800mb So please reambers my data as soon as possible

HI Concern, This is to inform you that my Number [protected], ported out from Vodafone 4 yrs back, Now a Days Getting regular call from Vodafone to back Port In back to them. I am also a DND Customer for a Long Time. Please do the needful to block such Calls

I have ported my airtel post paid mobile ( [protected]) from Maharashtra circle to Mumbai circle.. its successfully ported but while doing the tele verification, its could not be verified due to Vasai Road Airtel gallery mistake as they has punched my office address in system, however i have gave the document for my home only. Now Airtel 59059 department has deactivated my sim card thus sim is not taking the network. When i have contact to Vasai Road Airtel gallery, they are not responding properly and not telling the exact time when i will got the new sim or no number will activated. i am facing this problem from last 7 days. My alternate contact No is - [protected]

Airtel post paid plan 499 which has promised to deliver 3G internet, but the internet speed is more like 1 G and this very page took 8 houra to open and normal google page takes 15 mins to open. When i called customer care the executive was not qualified enough to explain the problem and instead she said go ahead and file a complaint. She didn't bother to answer my question but was putting everything on me, the service has been bery slow and it falls under the definition of harrasment, also the plan promises better network and provides nothing meaning the plans are deceptive and hence an offences under indian penal code. how can airtel bill my account when i dont use net because of bad service. I dont understand how i consume data. Airtel please try and understand your customer

From last 3 months I am using Airtel moble and internet data card. But I am facing lot of network problem during net surfing and during mobile talking also. I don't know what is the problem. Please visit to my area. My Address : Laxmi Venkateshwara Nilaya, #69, 4th floor, 9th main, 11th cross, ITI Layout, Mangammanpalya Bommanhalli, Bangalorem - 560068

Sie/Madam..I never asked internet service to my two prepaid numbers [protected]and [protected] and every time I am loosing huge amount for nothing after rechage..these two numbers are only for incoming/outgoing calls only to me and I dont required the internet serve to my these two prepaid numbers . I have my own internet connection at my house only that I use when I required...so please remove the internet service from my these two prepaid numbers so that should be easy to me fro the functioning of incoming/outgoing calls only. I am not seeking any kind of internet service to my these two prepaid number.Please do the needful and help me at an earliest.Thanks ...[protected]@gmail.com, ...[protected], [protected]

Dear mr. Mittal,
I undersign shrivas anand ramraj, from kharadi, pune-411014.
I am using this airtel dongle (4g lte) and this network is down since thursday, each time i call the customef care i get the same answer (Sir sorry the unexpected downtown of services but i assure the services will be up in 3hrs) .
But the company"s so called 3 hrs are not over yet.
The latest update given is wait fr 4 hrs...
Really., , , , , , , ,
Alright, i did take the airtel connection for so called as the best services provider sh**t.!.!!.
According to mr. Chairman (Mr. Mittal) internet service providers are earning just 1% revenue hence the rates should bounce to 6 times the present rate..
Really sir.???????? So this is so called 6 times less services you are providing to customers..??
Without even intimating the customer about the downtime o[censored]r (So called best services) you shut the entire network..
Yess sir, , this is india(Fool the people) yes beacuse u know what the goverment does it too, yes ohh my god gues what ur airtel zero plan just got approved..!! Yuuppiiiee

Sir dont u feel, your customer support staff face unnecesary heat by the customers on phone, whereas it"s not their fault because so called (3hrs gurantted uptime ) since thursday, of services is provided by the sh**t called managers sitting in their cabins ..
Sir, instead of increasing the revenue by 6 times., , a humble request or sugesstion from your loyal customer...( please increase the technical staff by 6 times and please show the door to managers who are irresponsible for such technical glitch) so we as customers wont have to wait for 3days so called as the expected downtime.
Yes according to them (Sir please wait for 3hrs).
Thank you..!!


Your"s truely loyal customer.

Regards,
Shrivas anand.

We brought a new number ([protected]) in a year back, That was used by some one before now old user massage (ICICI bank / TATA data card) getting still. I am getting headache. I call to Airtel : They have told me that you have to check ICICI/TATA. Where i got the mobile number from Airtel.

Dear sir., Not Received AIR TEL Network.Why not?Last one weak i confused. Name :M.Bakkiyaraj., Mobile no :[protected] Ref no :[protected] In case if you any doubt please contact this no :[protected]., [protected]., (NOTE:I was chanded 3 times in our AIR TEL sim card for this weak) THANKING YOU.,

I have never faced such inexperience with a custimer service before in the past but with airtel executive named that too senior mr. Devendra sharma he does not know how to speak to a client following are his verbetams: 1. We have patience level if it goes beyond that we will not handle any client. 2.he never allows customers to speak very arrogant as if he is doing favour on customers. 3. He says do whatever you want. 4. He challenges clients . 5. He makes false obligations he is arguing with me saying that i spoke for 40 to 50 minutes where as i said 15 to minutes i am on line with airtel with no resolution on the contrary he is challenging me nd using the words do not lie. Is this the way you guys work and give customer experience. When i asked him.you pull up the call records that i never said 40 to 50 minutes i said 15 to minutes he went on telling me a liar it is so offending that it made me abuse him.like hell first time i lost my professionalism with an unprofessional guy like devendra sharma. He is such a disappoinent to airtel i am asking him a question and he is so rude and pathetic that he us not even allowing me to complete Call details: Calling number [protected] Dialled number 198 Location call mumbai airoli Date[protected] time 11.03 am I want this guy to be taught how to speak to customers or else i am goin to highlight it to media as i have the recorded conversation. I need a apology letter by mentioning his name.