Submit a Complaint
Mobile Service Providers
Airtel

[Resolved]  Airtel — unable to send or receive any sms on new 4g sim.

Address:New Delhi, Delhi, 110025

I recently changed my old 3g sim to a new 4G nano sim with the same no. My aadhar verification was done and sim was provided from a local airtel store. After 24 hours the sim got activated and I was able to make and take calls. However the SMS services are not working. I am unable to send or receive any SMS on the number. My old sim was from Uttarakhand Roorkee, My new Sim is from Delhi. My aadhar card is from West Bengal. I don't think that is the problem otherwise the call service would not have been activated. Its been 48hrs and I am still unable to use SMS services.
Was this information helpful?
No (0)
Yes (0)
Jul 19, 2018
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Complaint comments 
5 Comments

Related Airtel reviews

[Resolved]Airtel - Airtel live-portfolio manager failure8[Resolved]Airtel Prepaid Services - harrasment from an airtel executive3[Resolved]Airtel Prepaid - Cancellation of caller tune6[Resolved]Airtel, India - Extremely poor service3[Resolved]Airtel Prepaid - not activating the offer which has been recharged through flexi3
View all 54504 Airtel Reviews

Comments

I am abroad right now and having sufficient validity and balance to make calls but suddenly since few days, I am not having the signal and even not able to make contact with customer care.Please take it seriously and give me the reason that way am i not getting the signals

[protected]
Reply
I am a airtel mobile user.([protected])
For last 1 to 2 months I am finding severe difficulty with airtel mobile network in and around my home.
There are other users of airtel mobile network, they have the same problem.
This is badly hampering the personal work. Needful may please be asap.
Reply
I was using vodafone.. as i was facing problems with network i switched to airtel wherein they assured feasibility..I changed the entire family connection to airtel.. it was good initially afterward there is serious call drops no internet speed .. repeated complaint to airtel didn't provide any improvement
Reply
Dears,

Daily I used to receive messages from Airtel that, "we observed that you are not using your number since 1 month... " but please note, my number is active and I used to call and message daily basis because of this issue. please check and do not INACTIVE the sim as I am using

Thanks,
+91 [protected]
Reply
Hi i am Chaithanya. I have recharged Rs 448 pack to a wrong number. Can you please reverse the plan to the correct number.
Transaction id : [protected]
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54504
    Pending
    0
    Resolved
    21959
    View all 54504 Airtel reviews & complaints
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information