Airtel — unethical practice adopted by airtel dth bangalore location | |||
Could you please let me know why my original complaint request #76919000 which was logged last week was closed and new 77188617 emailed when the issue is unattended by your technician. Today afternoon i had call from from your other officer[protected] who wanted to confirm resolution. His opinion was that issue was resolved. Subsequent to explanation of issue being open, one technician called assuring he would resolve issue soon. Later the day even after recurrent callback to technician, irfan[protected], the person never picked up phone. Wen i again contacted support again in evening time, the supervisor on phone cooly said that i was unavailable on phone so he closed the case. This is unethical as the reality is explicitly different. And issue open since one week. Custome dtv # [protected] Was this information helpful? | |||
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Airtel customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Please Elaktronick depart mane
My account[protected] icici bank has been deducted with rs 249 on 28 may 2018 for payment of recharge vide bil/[protected]//airt[protected] but no recharge has been done yet please clarify. My mobile no [protected]
Regarding my original request, #76919000, phone conversation with your staff lasted 11 minutes at 5 PM. As you also record conversation this should be a strong traceable evidence. The intention of your staff is just to close the ticket so it conforms to SLA for your clean reporting. Later evening when assured service was not rendered, I called support again to ask the reason why new ticket number#77188617 is created and messaged, your staff started arguing the reason for the closure was my non availability on phone.
If Airtel has really a strong process and auditing system, could you respond back on this. It is an unethical practice Airtel often resorts to closing unresolved tickets what reached thier SLA and re-opening new once. Could you explain who created #77188617 and why?
If Airtel has really a strong process and auditing system, could you respond back on this. It is an unethical practice Airtel often resorts to closing unresolved tickets what reached thier SLA and re-opening new once. Could you explain who created #77188617 and why?
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No signal being received since 22nd. June.
I have been contacting call center daily from 23rd 8:00 a.m.
I have spoken to floor supervisor. Every one promises immediate resolution with high priority.
I have made about 20 calls at least by now.
My complaint about no signal on TV remains unattended.