[Resolved]  Airtel — Unfair money deduction

Airtel offers full talktime on its "MyAirtel" mobile application where its users can select the option of ₹100 & get full talktime in his account (please refer to the snapshots).

I used this offer several times in the past & each time I recharged it through its "Top-up" plan under this offer for ₹100, I received the full amount of ₹100 talktime in my account.

On 8th of July, 2016 when I used the same scheme through MyAirtel app, I found that only the talktime of ₹ 95 got credited into my account; however I paid ₹100 via net banking on MyAirtel app using the same scheme (see screenshots of bank statement).

I even wrote to all the possible Airtel's official emails about the problem
(nodalofficer.[protected]@in.airtel.com, [protected]@in.airtel.com, airtel.[protected]@airtel.com, appellate.[protected]@in.airtel.com, [protected]@airtel.com) but got no answer from them.

I then, on 13th of July, 2016 wrote in the review section of "MyAirtel" app on Google Play Store about the lethargic services of Airtel & their negligence. To which I received a reply from myairtel.[protected]@airtel.com saying that they would concern my issue.

I forwarded all the details of the issue, even forwarded the emails I wrote to Airtel's all the other departments (including the snapshots & the PDF of payment proof from Airtel, see snapshot) to myairtel.[protected]@airtel.com but got no proper response except a reply stating that "our concern team will look into the matter".

In the past too I wrote to Consumer Forum about the unfair amount deduction by Airtel from its customers but it took no action against Airtel.

MyAirtel app has 10+ millions subscribers. Even if it is unfairly deducting a minimum amount of ₹5 from each of its subscribers/app users, the amount still would be around 50 million ₹ or more.