[Resolved] Airtel — Unnecessary bill amount | |||||
Hi I had already contacted with your customer executive support for the deactivation of my postpaid Sim card but they said me to migrate instead of closing the Sim card, so I agreed with that as they confirmed me saying they will do it by themselves and I need not do anything to migrate and even I won't get any bills as well if i won't use the Sim, so I took off the sim from the device and kept it apart but still I got a mail after a month stating the outstanding bill is so and so, and each time I call up the customer care, I get the different answer's from them and some are not ready to listen my query as they only want me to clear the outstanding bill, so now I want the airtel people to have a cross check with the conversations made by me and the customer care executive to solve the issue Was this information helpful? | |||||
Sep 8, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Aug 04, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 4 August 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Aug 08, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 4 August 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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