[Resolved]  Airtel — Wap service activated and i don't use gprs

Address:Gurgaon, Haryana, 122001

Hi, 2 WAP services got subscribed on my AIRTEL number [protected] without even my first and second consent. May I know how below services got activated on my Postpaid and that too on DND number. Got below messages:- 1) MASTI CLUB service has been [protected]@Rs75.0 for 15days. Txn ID N[protected], 14Oct15 05:53. Service will be renewed after validity expiry. To use, click http://203.115.112.5/NzMastiClub (Data charges apply).To deactivate, call or SMS STOP to 155223. For more services, call 56789 2) VIDEO CLUB service has been [protected]@Rs99.0 for 30days. Txn ID N[protected], 14Oct15 07:45. Service will be renewed after validity expiry. To use, Click http://bit.ly/1OMLqTY (Data charges apply).To deactivate, call or SMS STOP to 155223. For more services, call 56789 I even don't use GPRS service normally so its even more surprising that the service got activated. Airtel vendor is doing such fraud thing, I seek penalty for this.. I have mailed to 1909, DOT, NET, Applette but no one willing to take it UP. rgds, vivek
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Aug 7, 2021
Complaint marked as Resolved 
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Dear Vivek,

This is with reference to your post dated 4 January 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com


Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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