Airtel — Wi fi modem and installation said to be free now demanding payment

Address:	New Delhi, Delhi, 110095
Website:	www.airtel.in

I have landline phone of Airtel with call facility at my home for the last one year. On 16.11.2015 at 11.12 a.m. Airtel Customer Executive contacted me offering change in plan with free wi fi modem and free installation, for which I agreed. The Engineer installed wi-fi modem on 18.11.2015 and visited my residence on 18.11.2015 to 22.11.2015 regularly but the broadband could not be started due to some technical issue and he took away the modem etc. with him. As my bill plan was changed w.e.f. 19.11.2015, which I came to know on receipt of bill and contacted Airtel Executive on 29.11.2015 but he said that I will have to pay Rs.1650 for modem and Rs.500 for installation. i asked to go through the recorded conversation on 16.11.2015 at 11.12 a.m. which he refused and closed my call. The executive called me on 29.11.2015 at 14, 45 Hrs from mobile no. [protected] who talked rudely. The behaviour of Airtel Executive is not tolerable even when reverting back from their commitment. The other nos of your engineers involved during installation process between 18.11.15 to 22.11.15 are [protected]; [protected]; [protected]; [protected]. Rajeev Jain D-294, Second Floor Vivek Vihar Delhi-110095 Mob. [protected]