Airtel — Wi fi modem and installation said to be free now demanding payment | |||||
I have landline phone of Airtel with call facility at my home for the last one year. On 16.11.2015 at 11.12 a.m. Airtel Customer Executive contacted me offering change in plan with free wi fi modem and free installation, for which I agreed. The Engineer installed wi-fi modem on 18.11.2015 and visited my residence on 18.11.2015 to 22.11.2015 regularly but the broadband could not be started due to some technical issue and he took away the modem etc. with him. As my bill plan was changed w.e.f. 19.11.2015, which I came to know on receipt of bill and contacted Airtel Executive on 29.11.2015 but he said that I will have to pay Rs.1650 for modem and Rs.500 for installation. i asked to go through the recorded conversation on 16.11.2015 at 11.12 a.m. which he refused and closed my call. The executive called me on 29.11.2015 at 14, 45 Hrs from mobile no. [protected] who talked rudely. The behaviour of Airtel Executive is not tolerable even when reverting back from their commitment. The other nos of your engineers involved during installation process between 18.11.15 to 22.11.15 are [protected]; [protected]; [protected]; [protected]. Rajeev Jain D-294, Second Floor Vivek Vihar Delhi-110095 Mob. [protected] Was this information helpful? | |||||
Airtel customer support has been notified about the posted complaint. | |||||
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This is with reference to your post dated 29 November 2015.
We would like to acknowledge that we are working to address your concern as soon as possible.
We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@airtel.com
Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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