Airtel — Worst service by airtel: number not ported since 48 days

Address:

Bangalore, Karnataka, 560076

Hi, This is regarding my request for porting my Airtel number from one circle to another which I submitted on the 7th of November. I had submitted all required documents to Airtel JP Nagar, Bangalore store as requested by their manager. I had also submitted the original NOC document from my previous company on whose name the connection was. After 48 days, 30 calls, 4 visits to the Airtel store, I think I have wasted enough time and faced a lot of harassment but still my number has not been ported. False commitments have been given every time I've called Airtel customer care or visited Airtel store. Now I have been requesting Airtel to return my original NOC and other documents since I cannot wait anymore but they are not able to do that as well. Mr. Veeru, Manager, Airtel JP Nagar store wants me to submit some new documents from my old company as he says the process has changed now. My question is, if the process has changed after I submitted my request, why should I face the harassment? This is the worst experience I've ever had with any service provider. Airtel has proved that they take their customers for granted. Worst network in Bangalore, and on top of that, such poor service, I don't know what they boast of. I have lost all my patience. I want my documents back so that I can change my service provider and take a Vodafone connection. I believe they are much more professional than Airtel with a much better network. Airtel should stop advertising about 4G and get their basics correct first. They are not even equipped to handle 2G services. Regards, Saurabh Nagpal [protected] (Airtel Mobile)