Airtel — wrong 'billing

Address:

Chennai, Tamil Nadu

Respected sir

I am ks vadivel. I was having two aircel connections[protected] and[protected] for more than ten years.
Some officials from airtel approached me with some new airtel plans.
Considering the quality of service, i also decided to move airtel. I was clearly told there is no charges for port change. I was asked to make a deposit rs 300 per connection and was told it will be adjusted in first bill.
Accordingly i have made a deposit of rs 600 (Two connections) vide receipt no 3326 dated 03.07.2017 and made the necessary port requests.

One connection[protected] port changed in jul 17 itself and other mobile was changed recently with many difficulties by 23.09.2017.

I received the first bill for mobile connection[protected] vide bill no[protected] dated 12-oct-2017 and noticed rs 300 charged towards service activation fees. While making port change airtel promised no activation fee for my surprised there is charges of rs 300 towards activation.
Request you to see look in to this and reverse the charges as committments made by airtel

Thanks and regards

Ks vadivel
[protected]