[Resolved]  Airtel — Wrong charges in invoice - Postpaid No. [protected]

Address:

New Delhi, Delhi

| am using Airtel No. [protected] from the last many years. Currently, Myplan 999 is activated on my number. During the last bill cycle (i.e. 23 March, 2014 to 22 April, 2014) my internet usage was expected to exceed the free internet data activated under the above plan. On 9th or 10th April, I had around 800 MB of 3G data available. I called customer care to know about other options to increase the data limit. I was informed about INR 175 plan in which I would get 500 MB of 3G data. Based on the information provided to me, I requested for activation of said plan. I have received my bill for the above bill cycle, in which around INR 500/- have been charged for data usage. The total data available to me during the said bill cycle after activation of INR 175 plan was around 3.3GB and I only used around 3GB data out of the same. Accordingly, no amount for data usage should have been separately charged in my bill. When I called up customer care, I was told that on activation of INR 175 plan, the data available to me on said date i.e. around 800MB lapsed. First of all I was never told by customer service executive before activation of plan and while I was asking him/her about the plan, that the existing data would lapse. The company through its customers service executives is expected to provide complete information to the customer. Thus, it is a fault on the part of company. If complete information would have been given to me, I would have never activated such plan, to have my 800MB lapsed and pay INR 175 to get lesser data i.e. only 500MB. No prudent person would do that ever. Logically, also this is an incorrect policy of the company. The company should not activate a plan in a situation like I was in. If the company does so, the consumer is actually being cheated. I now want that Airtel should revise my bill to waive off the internet data charges as usage was well within the limit which I was legally entitled to during the above bill cycle (under Myplan 999 and INR 175 plan, together), as the said situation has arisen due to faulty policy of the company and mistake of the company's employee who provided incomplete information. Regards CA Sagar Singhal [protected] [protected]@gmail.com