Airtel — Wrong data charges in my current airtel bill (Bill cycle 5th june 2017 to 4th july 2017)_[protected]

Address:	Ghaziabad, Uttar Pradesh, 201001
Website:	Airtel

Hi airtel team

I am sunil mani, an airtel customer with mobile no. [removed] and registered email id - [protected]@hotmail.com. This post is with regard to the wrong data charges included in my current airtel bill.

On march 15, i received an email from gopal vittal, ceo, bharti airtel ltd. That i've received a surprise offer from airtel.in the offer, it was mentioned that if i send an sms by writing surprise and send it to 121, i shall receive 2 gb of extra data for 3 bill cycles (I. E, from 15th march to 4th april-1st bill cycle, 5th april to 4th may-2nd bill cycle and 5th may to 4th june-3rd bill cycle) free of cost. I happily subscribed for the offer and started using it thereafter.

Then, suddenly i got another email from gopal vittal, ceo, bharti airtel ltd. On 17th april 2017 that this surprise offer is being extended for one more bill cycle (I. E, from 5th june to 4th july). The proof of that email can be found in the screenshot below. I am also attaching a pdf copy of the email that i had received on 17th april 2017 about the extension of data services for one more bill cycle, so that it is easier for you to sort this out.

Once three bill cycles were over on 4th june 2017, i still kept using data services even in the 5th june to 4th july bill cycle (Referring to mr. Gopal vittal's email). Even in my airtel app, it was showing that 2gb worth of data is available in my phone in the 5th june to 4th july bill cycle. After, 15 days of the same bill cycle (May be around 22nd june), i realised (From my airtel app only) that i am being charged for data services. I suddenly stopped using data services and waited for my bill to come. Now, this month my bill is rs. 1732. Bill generating staff completely ignored the email sent to me on 17th april 2017 and charged me so heavily for data services. This is ridiculous. Why was i charged for data services when i wasn't supposed to be?

I even reported this issue to your call centre customer care. Even after waiting for 4 to 5 days, they came to the conclusion that my bill is valid and data services were there only till 4th june 2017. This is completely frustrating and highly disappointing to know that a big and reputed company like airtel lacks basic coordination. Because of this lack of coordination, customers like i have to suffer (By calling you again and again and writing long emails). Kindly scroll through the emails that your ceo sent to me in last few months and then waive off this bill (Of data usage worth rs. 1327.80). Otherwise, i'll not pay my bill and report this case immediately to the consumer forum.

Hoping for a positive response as soon as possible in the next few hours. Otherwise, i'll have to take some tough steps by posting this issue on social media and also reporting this to the higher legal authorities.

Thanking you

Regards
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