Airtel — Wrong deduction of money

Address:	140306
Website:	airtel

Sir, I had Rs.166 in my Airtel sim ([protected]) on 22nd November 2015. On 23rd November, I noticed my money was being deducted very rapidly. When I enquired at the customer care, the executive replied that deduction was due to internet usage without an internet pack. I told him I had not activated any internet services on my Airtel sim. After some confrontation, he repaid me Rs.110 on my Sim which summed up to Rs.122. Being paid less, I again spoke to your customer care executive, told him the whole story again, but again he denied and said it was due to internet usage from sim without the internet pack. I again explained him, there were two points. Firstly, I haven’t activated any internet services from Airtel. Secondly, my handset (a cheap Nokia handset), is not compatible to run any internet services. I also told him that I can show my Sim data usage from 22nd November which was 0 bytes. But he was not listening and simply denied to refund me any money. I ask you, what is this charade from your side? First you deduct money and then you behave like I am asking for something that belongs to you. Your executives behave in rude manner. They always tell some cock-and-bull story. In SHORT, I WAS CHEATED by your company, and seriously considering to drag you to the TRAI. I am asking you to look in the matter, and INITIATE MY REFUND. Else I have no other option, but to go to TRAI. I am BOUND to take legal action against your fraud company. I have conclusive proof of your wrong-doing in the form of call records and receipts of no internet-usage and can produce them anywhere you say as a proof. Also, I have already contacted few other people, who you have cheated in a similar fashion. Luckily, one of them is a lawyer. I have already booked an Official complaint on the Online Consumer forum, and am determined to go further. So you are in trouble for sure. Those are enough proofs to corroborate my side. Hoping for a quick response, because I am fed up of your company, with similar incidents in the past as well. I can quote a few, but that is just of no use now.